Get matched with top gas log pros in San Clemente, CA

"Dan was fabulous! He Facetimed me and walked me through how to clean my fireplace and how to put it back together all free of charge. My fireplace now looks and works great. He did this all on his own personal time outside of business hours. I can't tell you how much I appreciate him taking her personal time to help me. I would highly recommend this company and will definitely be using them again."

"The technician did a great job and even instructed me on how to use and care for my fireplace."

"They replaced our gas line from the meter at the street to the front of our house. They answered all my questions and explained the process ahead of time. The crew was professional and respectful of our property. The work was done in a timely manner at a good price. They made sure the gas appliances were working before leaving, and replaced and watered the grass that had been dug up for the trenching."

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Rooter came promptly.

Did the needed work quickly.

Then told my property manager that we need to remove and replace an old and deteriorated sewer pipe at total cost of $2563.When I questioned this further, he provided an estimate and explained that the pipe was old and deteriorated and needed to be replaced.

I then spoke with our regular plumber.  He reviewed the situation and concluded that while YES the pipe is old and will not last forever, NO we should NOT replace the pipe based on one backup during the four years we've owned the property and can probably wait for years before replacement is needed.  Further, Mr. Rooter did not follow the common practice of sending a camera down the system to fully examine for problems before recommending a high cost repair. 

That's the bad news.  NOW THE GOOD NEWS.  When I complained, the owner promptly called me and politely asked what went wrong.  He wanted to make sure he understood every detail of the interaqction and he acknowledged that his employee made an error in pushing as firmly as he did for the repair.  He apologized and said he'd be more careful about outlining options in the future.  He DIDN'T ask me to change my review.  Simply offered to do better next time.

My revised opinion.  This guy is for real.  He probably won't be my first choice next time, but I would go back to him for minor repairs or for a second quote on a big job.  So don't take it on faith if they say you need an expensive repair and do ask to speak with the boss in detail. 

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"The technician arrived on time, was extremely professional and very patient taking time to answer my questions regarding what I should be doing as a homeowner to maintain my system.
He started by sticking his head in the opening of my attic to look at the ducts & assessed what could/should be replaced. Then he inspected my AC unit, assessed its age and "state", opened the electrical panel to review the wiring, checked the refrigerant/flow and explained the basics of maintenance. We ended up going inside to look at the air filter and while their he conducted a similar inspection on my furnace. While my AC was running he used a surface thermometer to read temps at several of my registers. He took the time to explain how to clean my coil with a hose from the outside of the condenser and to take care not to use too high pressure.
In the end he made suggestions feel genuine and not like some high pressure sales tactic. I had a very positive experience and when he left I was happy to leave an A+ assessment on Angies list; however, when I reviewed what was supposed to be included in the "$39 for a Spring Air-Conditioning Tune-Up" that I paid for I realized I didn't do a good job in holding him responsible for executing everything in the package.
$39 for a 20-point Spring air-conditioning tune-up
Calibrating and leveling thermostat <- Didn't need doing I guess
Cleaning filters as needed <-- COMPLETE
Lubricating and inspecting bearings for wear  <-- didn't happen (maybe it didn't need to?)
Cleaning indoor coil (if accessible) <-- don't think it was accessible
Flushing and treating condensate drain with anti-algae product  <-- didn't happen
Inspecting condenser coil  <-- didn't get opened to look at
Monitoring operating pressures of refrigerant <-- COMPLETE
Inspecting safety devices for proper operation  <-- COMPLETE
Inspecting disconnect box for proper rating and installation <-- COMPLETE
Monitoring volts and amps on fan motor <-- Not sure
Tightening all electrical connections  <-- COMPLETE
Inspecting and testing contactor for burns and/or pits  <-- INSPECTED
Inspecting electrical for exposed wiring <-- COMPLETE
Inspecting and testing capacitors <-- INSPECTED
Inspecting fan blades <-- COMPLETE
Cleaning condenser coil and removing debris <-- Didn't happen
Inspecting service valves for proper operation <-- COMPLETE
Measuring temperature difference between supply and return <-- COMPLETE
Inspecting duct work for energy loss <-- wasn't thorough
Monitoring compressor for proper amp draw, volt draw, and wiring connections <-- Not sure
Reviewing the list after he left  I wish I would've insisted a better assessment of the ducting in my attic & that they cleaned the AC condenser coil. 
I don't think there was any willful negligence on the techs part to get out of work, and ultimately I think I paid a fair price for what was completed. Even though Excel Air missed a few things from the package I would use the company again and would even recommend them to friends with the caveat to make sure you know what services are to be rendered before they arrive (and not after like I did).
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"Good. All supplies were provided same day. Free water pressure check and water heater inspection."

"My gas line underneath my not that old concrete and brick back yard was leaking. Called 6 people to give me quote. Most of them wanted to dig up the concrete and put a gas pipe which would have destroyed my back yard and swimming pool decor. James is the only one that came with using a machine to go underneath the cement. He and his on contractor did have to break concrete but not in visible area. He took straight shot from the main line into the middle of my firepit.... i am an engineer but that was some craftsmenship. He showed up on time and finished on time. He is good at so many other things that he offered me so many good advice on how to put my firepit back again and also how to restart my pool heating. He also redid my firepit and he said it may take an hour but when i showed up he said it only took 35 minute so will charge you for the 35 minute. You can't get professionals like that. BTW the area was cleaned every day he worked. He wasn't the lowest priced but certainly was within 15% of the lowest bidder but the lowest bidder would have left my backyard in a mess and i would have to pay someone else to redo the concrete for 1ft by 80ft trench that would have certainly been more. I don't write reviews but this one is well deserved."

"I needed my toilet unclogged last minute. I called Rooter ER and Anthony was there to help on the same day. He was very professional , friendly and knowledgeable. I will definitely be a returning customer with all of my plumbing needs"

"Very knowledgeable personnel gave me the specific HVAC help that I needed in a timely manner."

"I thought this company did a good job. They put in the furnace and it seems to work. The problem is they never got a permit for the work. Then they never got the inspection from the city. Both the permit and the inspection were part of the contract. I do not know anything about furnaces or furnace installation. Without the inspection, I do not know if the furnace was installed correctly. Is it sending carbon monoxide into our house? I must have called them 100 times in the last year to get the permit and inspection. they simply refuse. I have sent a complaint to the contractor state license board, I do not recommend this contractor."