Get matched with top gas log pros in San Clemente, CA

"Exceptionally great service. The company responded quickly and referred me to their gas fireplace expert. He asked for a couple pictures via phone, then called me and helped me diagnose the problem and get the pilot light re-lit over the phone. No charge. These are honest and awesome people who I would recommend for any service. I'll have work done in a couple months on the drier vents and I plan to just call them; no competition."

"The technician did a great job and even instructed me on how to use and care for my fireplace."

"They replaced our gas line from the meter at the street to the front of our house. They answered all my questions and explained the process ahead of time. The crew was professional and respectful of our property. The work was done in a timely manner at a good price. They made sure the gas appliances were working before leaving, and replaced and watered the grass that had been dug up for the trenching."

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Rooter came promptly.

Did the needed work quickly.

Then told my property manager that we need to remove and replace an old and deteriorated sewer pipe at total cost of $2563.When I questioned this further, he provided an estimate and explained that the pipe was old and deteriorated and needed to be replaced.

I then spoke with our regular plumber.  He reviewed the situation and concluded that while YES the pipe is old and will not last forever, NO we should NOT replace the pipe based on one backup during the four years we've owned the property and can probably wait for years before replacement is needed.  Further, Mr. Rooter did not follow the common practice of sending a camera down the system to fully examine for problems before recommending a high cost repair. 

That's the bad news.  NOW THE GOOD NEWS.  When I complained, the owner promptly called me and politely asked what went wrong.  He wanted to make sure he understood every detail of the interaqction and he acknowledged that his employee made an error in pushing as firmly as he did for the repair.  He apologized and said he'd be more careful about outlining options in the future.  He DIDN'T ask me to change my review.  Simply offered to do better next time.

My revised opinion.  This guy is for real.  He probably won't be my first choice next time, but I would go back to him for minor repairs or for a second quote on a big job.  So don't take it on faith if they say you need an expensive repair and do ask to speak with the boss in detail. 

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"The technician quickly identified a dirty filter as the cause of the reduced amount of cold air being produced by our room air conditioner.  He removed the filter by sliding it out, and he suggested that I rinse it off, let it dry, and then re-insert it.  Sure enough, the only problem with the air conditioner was a dirty filter!
When I thanked the technician and and asked how much I owed him (I really was intending to pay!), he refused any payment.  It's unusual to find a company that is so reasonable and honest these days.  That's why I resolved to sit down and write this positive review as soon as I could.  I will certainly call Excel Air Corporation in the future!
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"Good. All supplies were provided same day. Free water pressure check and water heater inspection."

"My gas line underneath my not that old concrete and brick back yard was leaking. Called 6 people to give me quote. Most of them wanted to dig up the concrete and put a gas pipe which would have destroyed my back yard and swimming pool decor. James is the only one that came with using a machine to go underneath the cement. He and his on contractor did have to break concrete but not in visible area. He took straight shot from the main line into the middle of my firepit.... i am an engineer but that was some craftsmenship. He showed up on time and finished on time. He is good at so many other things that he offered me so many good advice on how to put my firepit back again and also how to restart my pool heating. He also redid my firepit and he said it may take an hour but when i showed up he said it only took 35 minute so will charge you for the 35 minute. You can't get professionals like that. BTW the area was cleaned every day he worked. He wasn't the lowest priced but certainly was within 15% of the lowest bidder but the lowest bidder would have left my backyard in a mess and i would have to pay someone else to redo the concrete for 1ft by 80ft trench that would have certainly been more. I don't write reviews but this one is well deserved."

"I needed my toilet unclogged last minute. I called Rooter ER and Anthony was there to help on the same day. He was very professional , friendly and knowledgeable. I will definitely be a returning customer with all of my plumbing needs"

"Very knowledgeable personnel gave me the specific HVAC help that I needed in a timely manner."

"I thought this company did a good job. They put in the furnace and it seems to work. The problem is they never got a permit for the work. Then they never got the inspection from the city. Both the permit and the inspection were part of the contract. I do not know anything about furnaces or furnace installation. Without the inspection, I do not know if the furnace was installed correctly. Is it sending carbon monoxide into our house? I must have called them 100 times in the last year to get the permit and inspection. they simply refuse. I have sent a complaint to the contractor state license board, I do not recommend this contractor."