
ROOTER ER & PLUMBING INC
About us
We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We are fully licensed, bonded and insured. We look forward to earning your business! Book with us online or feel free to give us a call today!
Business highlights
Services we offer
All leaks (underground, in wall, in slab) , Plumbing and gas , Sewer/drains (sewer repairs and replacements), Water heater and tankless water heater, Whole house filtration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
0% | ||
0% | ||
0% | ||
10% |
Filter reviews by service
"We are sorry to hear that you are not satisfied with our service. We provided a complimentary camera inspection coming out in the middle of the night not even charging a service fee to begin our relationship. Upon inspection of sewer line, found that septic tank was buried and did not know the depth of that. We also found a root intrusion as well as grease rocks that could not be removed due to the size of the grease rocks. we provided options and pricing before doing any work prior to the camera inspection. With the current options provided also gave a discount. The option picked was to excavate down to the inlet of septic tank sewer, and to expose the lids to the septic tank in order to see if it needed to pump. Our bid was to perform an evaluation for a foot and a half down without charging more money just to get the lids exposed to see if pumping was necessary. We excavated down and exposed the inlet sewer to the tank, and the existing rubber band was failing, that we would fix it for the same price we had already agreed too. (repair line and expose lids if the lids were no more than 1 ft and 5 inches) The lids were 3 ft deep which we still dug out the first lid though it was deeper or more than we agreed on based on the contract. We are not responsible for the lids being buried over 10 years, or if they break trying to remove the lids. At that depth, there should be risers installed. Our next part of the contract was to pump septic tank because it was full. We were not going dig up the second lid due to the depth and we did more work than what it says on our contract as a courtesy because Rooter ER wanted to go above and beyond. I charged the client a little bit more to expose the 2nd lid cause the depth and the amount of work that it will take and the amount of work up to that point. Just remember as well that you were on a hill not on flat ground with a ton of vegetation. Rooter ER excavated the 3 ft depth lids, pump septic tank, and fixed a section of the pipe from the compromised rubber band. We completed the contract and collected. Rooter ER did more work than the contract, trying to make the customers happy, in the process, no matter what we tried to do for the customer, still was not happy, I tried to thoroughly answer all questions, at one point the customer wanted us to expose the entire septic tank top surface 5ft wide, 12 length and buried 3ft deep, not just the lids. but at that point the amount of work that was done, and contract was completed, any other service that he wanted that we could proceed but there would be additional work, and cost. With that said, we could not do anything else to make him happy unless he agrees to pay extra for any additional work. If both lids were only 1 foot and half deep, we wouldn't have charged anything exposing the 2nd lid. Also, because the client did not have risers to properly have access, we won't be able to dig so much. We are sorry you feel we over charged you, but, considering the amount of labor and excavation that we did, it should have been more. As a courtesy we charged you way less than other company would have charged you. Good luck and we hope in good faith for your consideration. Have a blessed holiday season! Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER and Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
"Thank you so much providing your feedback regarding our service. We appreciate your business and hoping to serve you again in the future for any other plumbing needs you may have. Best Regards, Rooter ER & Plumbing Inc."
Licensing
Trade License Number
Trade License Locale
Trade License Expiration
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