
Serving Landers, CA and surrounding areas
In business since 2005
Free estimates
Emergency services offered
"The firm ran into scheduling difficulty and was unable to make it at the original appointment time, but they gave fair warning and we agreed to an appointment the next day with no hard feelings. The tech arrived on time for the second appointment, was personable and solicitous (he put on shoe coverings), and I proceeded to ask him his opinion regarding leaky faucets in the bathroom. His suggestion was that the calcification in the existing faucets and their overall condition made replacement a far better option than repair, and he quoted me a very reasonable per sink labor cost, with the assumption that I obtain some new faucets. This is a minor setback, but I'd willingly employ this firm for that work, when my wife and daughter (the design team) can select some hardware for that bathroom.
The larger issue, and the reason I wound up requesting a refund of the Big Deal of 50 dollars for 100 dollars worth of plumbing labor, is that I still have not received any written estimates from the home office for the water heater repair work, and that's something I had hoped to get done as soon as possible, so there's every chance that I will be shopping that job around.
The tech did exactly what anybody in his position would do: he made a pitch for a tankless water heating system to replace our older tank (probably not a bad idea), and he also pitched a water purification system (Halo 5) to deal with the very obvious hard water we have here. My research on the Halo 5 has not suggested that it's truly capable of the level of softening achieved by salt systems, but we don't want a salt system for any number of reasons, so the Halo 5 may actually wind up being an attractive option. It's not attractive enough to commit to at this point, however, and the lack of a written estimate precludes any decision-making I might wish to employ.
Update: I never noticed the provider response to my review--I guess I was a bit impatient about getting an estimate in writing so that I could try to get the problems resolved before I left town, and for whatever reason your tech left me with the impression that an estimate was immediately forthcoming. You blame me, I'll blame him, and it really doesn't matter since Summer sent the estimate the day after this review was posted, and I accepted the proposal.
I'm not going to pretend that every single thing was rosy and delightful--the Halo 5 system needs to regenerate and dump gallons of water out into a planter every 7-11 days, and the tankless heater's ventilation takes the form of a pretty noticeable PVC arrangement on our HOA-monitored roof. Jesse and his crew did everything possible to make these issues painless, however (painted vent PVC to less conspicuous color and routed Halo backwash away from house), and I give them high marks for minimizing impacts with good humor and patience.
The brand new Navien heater was a dud--it had a faulty check valve, and that was preventing the kitchen (only the damned kitchen) from getting hot water. Debugging this unfortunate scenario took many hours, and it was not until the day after the tank got installed that Jesse was able to come out and prove to everybody's satisfaction that the manufacturer's suggested work-around was neither necessary nor correct. When the manufacturer wanted to replace the valve, Jesse insisted on replacing the entire unit. This goes beyond excellent service, by my standards, and I would happily hire these guys again. I don't know what the rules are on Angie's List for updating grades and such on a review, and I don't much care--I'm just going to go change them."





+1



























