"I called Scott because of all the wonderful reviews that he received on Angie's list.  I must say, he did not disappoint.  He called 10 minutes before his arrival time to inform me that he was running 15 minutes behind schedule and asked me if that was still ok.  I always appreciate a phone call when people can't be on time so that was his first brownie point.  He was extremely pleasant and I could tell that he aimed to please.  He did not push me to get certain carpets cleaned that he felt didn't need it and was very helpful in giving me tips on how to wash my white slipcovers. He did a great job and promised that if for any reason I wasn't happy with the cleaning that he would come back free of charge.  He also gave us some spot cleaner and some shoe covers if we needed to walk over the still wet carpets.  I would highly recommend Scott and PacPro Clean and will definitely plan to use him again in the future.
"

"They were a great company, great prices, does great job on cleaning carpets."

"Carpet Time was awesome! They were great at communicating with me, they got me the perfect flooring, and they installed in a timely manner."

"Very friendly, professional staff. Gave helpful advice for keeping my carpets looking fresh."

"The Good:
   COMMUNICATION:  Serj was quick to call me and set up an appt. He quickly sent a contract. His communication was clear. The guys came when they said they would. There were problems with the sloppiness of the work and Serj sent a member of his team out to fix them later.

The Bad:
   POOR JUDGMENT:  They put the carpet roll on the street in front of my neighbor's house which is right next to the car gate entrance of the neighborhood. I told the guys to use my driveway to cut the carpet, but they didn't. 5 hours later, it was still in front of my neighbor's house and I had to drag it away from there myself.
   SLOPPY:  The job took longer than I think they estimated. The guys were here almost 12 hours and by then end they were just trying to be fast and get out. This made them sloppy. They hacked many of my newly painted baseboards with the metal tool used to tuck in the carpet. There is also a gap that can fit my fingers between the carpet and many of the baseboards. The seams in most rooms were very visible. They didn't even tuck the carpet in on all sides of most steps on the staircase.

Conclusion:
    Communication is really important. The team is not as detailed as I think they should be, but they are willing to fix the problems if you point them out. Serj wants to do a good job.
"

"Best Choice Carpet care did an excellent job cleaning my very dirty carpet. It looks brand new, I would use them again."

"Needed carpet removed and hardwood put down in all my bedrooms. The work was done in a timely manner and price was negotiable. However, you need to use the company’s hardwood, which is of lower quality than what I initially wanted. Also, the workers spilled some stuff on my furniture, which landed me with random spots of dissolved stain on my tables and end tables. Financing 0% for 1yr was a plus though, so overall the choice worked well for me."

"Had them out for some pee stains on our mattress and they did such a good job we had them clean our couch too. Both look great. Will definitely use again."

Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. \n*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.\n\n

"Kent was very courteous, and I believe knowledgeable , but it seems like this company was more involved in water and fire damage than in duct cleaning;"