"Scott did an excellent job from beginning to end. He returns calls promptly in a professional manner, and scheduled the job quickly. When on site he confirmed prices before starting the work and the carpets came up great. I wasn't really sure how well the tile floor would look after cleaning, it has been down a few years. The kitchen tile flooring looked like new after he had finished! I will not waste time and energy DIY again as his results were amazing! He even left me few shoe protectors to use while the carpet fully dried. Highly recommend Scott and will use Pac Pro Cleaning again."

"They were a great company, great prices, does great job on cleaning carpets."

"George is the man. He consistently gets me great carpets at a great price, is friendly, punctual, professional, and does a fantastic job. You don't need anyone else to do your carpet. I've used several outfits in the past, and I've had the best, most reliable experience with Carpet Time. Highly, highly recommend.
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"Company is very professional. They were going to be a little later than expected but were in contact with me the whole time. Did a beautiful jog of cleaning the carpets."

"The Good:
   COMMUNICATION:  Serj was quick to call me and set up an appt. He quickly sent a contract. His communication was clear. The guys came when they said they would. There were problems with the sloppiness of the work and Serj sent a member of his team out to fix them later.

The Bad:
   POOR JUDGMENT:  They put the carpet roll on the street in front of my neighbor's house which is right next to the car gate entrance of the neighborhood. I told the guys to use my driveway to cut the carpet, but they didn't. 5 hours later, it was still in front of my neighbor's house and I had to drag it away from there myself.
   SLOPPY:  The job took longer than I think they estimated. The guys were here almost 12 hours and by then end they were just trying to be fast and get out. This made them sloppy. They hacked many of my newly painted baseboards with the metal tool used to tuck in the carpet. There is also a gap that can fit my fingers between the carpet and many of the baseboards. The seams in most rooms were very visible. They didn't even tuck the carpet in on all sides of most steps on the staircase.

Conclusion:
    Communication is really important. The team is not as detailed as I think they should be, but they are willing to fix the problems if you point them out. Serj wants to do a good job.
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"Best Choice Carpet care did an excellent job cleaning my very dirty carpet. It looks brand new, I would use them again."

"I think I pay too much for this carpet"

"Had them out for some pee stains on our mattress and they did such a good job we had them clean our couch too. Both look great. Will definitely use again."

Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. \n*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.\n\n

"Kent was very courteous, and I believe knowledgeable , but it seems like this company was more involved in water and fire damage than in duct cleaning;"