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"My plumber?s name is Robert. He didn?t just do a good job but an excellent job. Why I said this. It?s already hard waking up in the morning. When all of a sudden you don?t have hot water. Called them and within the time frame he gave over the phone he was there on the dot. Gave me a reasonable price and replace my water heater. Excellent job."

"This contractor performed the service efficiently, and provided the analysis and options for the sewer line. I felt he was honest with the options and did not try to sell additional services that were not warranted, in my opinion."

"Had a water leak in under the floor in my kitchen. These guys came out and solved the problem. They had to run new pipe inside the walls so they didn’t destroy my finished floor. They even patched the walls and cleaned the mess. Good service and work was done in fair amount of time"

"Very quick response when I called them and did an excellent job clearing my blocked down spout drain. I highly recommend them."

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"

"My toilet and bathroom Sink were clogged, i called them and within a hour they came and unclogged my main with their snake and then they cleaned the main using a machine called hydro jetter. Highly recommend their service"

"My plumber Jason Hargreaves showed up on time, offered before I could ask to remove his shoes then proceeded to diagnose the problem quickly and efficiently fixed it, he was knowledgable tidy and polite throughout which was greatly appreciated"

"Cleaned out our storm drain. Iâ m very happy with the results."

"These guys were great. Fixed the issue and went above and beyond with a few extra repairs. Professional and cleaned up everything. I will definitely reach out again for any work in the future."

"Magic plumbing did what that said they were going to do when they said they were going to do it. Up front and honest and on time from start to finish."