Get matched with top basement leak repair pros in Vail, AZ

"They were recommended by the plumber that found a leak in the toilet. They came out and removed the wet drywall and flooring and left 4 fans for 4 days. When they left a large hole in the floor remained along with the open sewer line. They said they would send a person out in a couple of days to go over the flooring. They didn't. I called to get the whole in my floor plunged up. It had been open for a week. They came and fixed it but left the sewer line open. It was open for two weeks with a bad smell and the fumes made us sick. I called the plumber out to see what the smell was. He said your sewer line is open and plugged it up. A total of 5 people came out and did nothing from Dry Star. Even the plumber called them to complain. To replace the floor and drywall took 2 and a half months. We used insurance on this and I had to keep telling them the insurance wasn't getting the information they said they sent. When I send a copy it was approved shortly after waiting for 3 weeks. Meanwhile they wouldn't move forward even after I said you left the sewer line open for 2 weeks making us sick. They didn't follow up and refused to do anything until I paid them. I never got an amount from to pay for about 6 weeks. I told them I received approval from insurance and let's get going. I could have sooner if they had told me an amount. After the work was finally completed. I said how are you going to compensate me for the delays and screw ups. They said they would deduct the bill for one hour of time from the plumber, I had sent a copy. I said you did nothing to speed this up and you should offer something to compensate for making us sick from the sewer gas. They refused. 10 weeks without a bathroom and allowing us to have dangerous sewer gas for over 2 weeks. Don't use this company they aren't interested in the customer even when they screw up."

"***STAY AWAY*** They should remove the word "Solutions" from their name. That is far from what they provide. I started the process with Arizona Foundation "solutions" back in May of 2021 to fix a retaining wall/foundation. After meeting with the sales person they did let me know that they can proceed with engineering the "solution". After about 30 days I met with the sales person again so he could present the "solution" and take a deposit. I agreed to the option they offered and they stated I would be on the calendar to be completed before December 2021. During the permitting process there were items that came up that were needed from me directly by the county. These items were provided. After these items were provided I had not been contacted by anyone at the company to schedule the repair. At at the same time I was told by the county that Arizona Foundation "Solutions" was needing more engineering from me to complete the job. Obviously this was concerning as I should have heard about this directly from the company I was spending ten's of thousands of dollars with. However it was crickets. After reaching out to the sales person by call, text, email with no response before the holidays, I gave him the benefit of the doubt and waited until after the holidays and tried again with no avail. I then was put in contact with the "Area Sales Manager" whom after a week reviewed everything and let me now that the project they had in their hands for 7-8 months now was unfortunately out of scope for their company to complete and said they would be refunding me my deposit. I questioned how was this job reviewed and drawn out by an engineer and yet its somehow not able to be completed by them? Another week went by and the same manager contacting me and let me know that the owner reviewed and said they would solve this and get the job completed. I mistrustfully agreed for them to continue. After waiting another 2 weeks with no communication, I reached back out only to find out they were wrong and actually could not come up with a "solution" and would be refunding me my deposit (again). I waited another 2 weeks for my check to come in the mail and then called again to now find out they sent the check to a wrong address and would need to cancel that check and send out another. I asked for them overnight the check for my inconvenience and the refused to as this was an "additional cost that had to be approved". Throughout the most recent 2 months I tried to get the owners (Bob Brown) attention by phone/email to discuss my entire situation and was told he was in "meetings" 10/10 times I called. I was FINALLY able to get him to call back once I called every hour on the hour same day. As I expressed to the owner, the incompetency and ignorance starts at the top at his company. Not only was the communication poor at best during my dealings, the fact that an apologize nor any remorse was expressed on how my customer service experience was. A few key items to any contracting/construction work is setting expectations, communication, and follow through. NONE of which was provided by Arizona Foundation "Solutions". This type of work is extremely costly and any company completing it should be handling their customers with at least some respect while they spend a price of a new car or part of a college tuition on."

"After meeting with Kathy Nieto, we really hit it off. She offered ideas, adopted our ideas, and is great to work with. It was a real collaborative effort. When minor issues came up during the project, they were listened to and corrected. The team is incredibly responsive. In terms of budget, we did not want contractor grade, we wanted solid high/mid-range specifications. We made significant changes to our budget, primarily due to changes that we requested as we went, but even with adjustments along the way, we felt it was worth it. You get what you pay for! Nick and the field staff were fabulous. Their craftsmanship shows, they really pay attention to detail and have a great deal of pride in their work. The results exceeded our expectations! They listened extremely well and couldn’t be more helpful and so easy to work with. We highly recommend Interior Trends Remodel & Design and will certainly go back to them for future projects."

"Very good people and good people to work with petiole and very good went very good amazing"