A-Z Appliance Pro

Great! We bought a "lemon" that Sears refused to acknowledge over the past five years (know wonder they don't exist anymore). For five years we received an error message every 3-4 months from that Frigidaire refrigerator that the evaporative fan had given out, and it took 2.5-3.5 weeks for a tech to show up to repair it. Victor Herrera from A-Z Appliance Pro identified the problem, solved the problem, and confirmed that the "defective part" had its functioning impeded by icicles that were not supposed to form behind the panel protecting it--a design flaw! This refrigerator is and has always been a "lemon," he confirmed. For five years we were lied to by Sears and the company that carried their warranty contracts (by the way, they don't really cover food loss claims either). Mr. Herrera could have charged us nearly $400 to replace a part that was not defective, and we would have never been the wiser. Instead, he was honest, straight-forward and only charged us for a reasonable service call, plus, he gave us same day service.

He was great! Victor asked me to describe the problem and knew exactly what the problem was. When he arrived he had the parts with him, it took him under an hour to fix it and he was very efficient and trustworthy.

He read the instructions for our oven with the error code. He tested the parameters as indicated and installed the necessary part, which he had brought with him, based on the information I had given him when setting up the appointment. Then he tested the results. There was no change, so he tried the other option, again using the other part he had also brought with him. Once again he tested the results. It worked. Before he did any work, he told us what it would cost and gave us plenty of time to decide what we wanted to do, and what the charge would be if we chose not have the work done. I found Victor very professional from the time I first talked with him to arrange for his service until he had finished the job and we had paid him. He did not charge us for the second part he needed to use, even though he had done everything right in diagnosing the problem. I would definitely recommend Victor to anyone needing appliance repair.

Effortlessly. Just made one phone call, shared model number and made appointment. The tech came out with part in hand. He replaced the broken unit and it is up and running once again

The repairman was respectful, efficient, and caring. I would hire him again.

Victor is Awesome! We set the appointment for 9/18/19 between 10 and 11 AM. He was at my door around 10:15. He showed me things that Sears never did!! He went through the diagnostic process and we didn't hear the motor turn on. He pulled out the dishwasher (not a easy task due to the prior installation) and pulled out the motor. The spindle (not his words) was completely off but thankfully not broken. He had to get a few things from Ace hardware and just like that it's running like brand new! Highly, highly, highly recommend him and his company! I've spread the word and if I ever need appliance repair again I'll no were to go! Thanks again Victor!

Very smoothly. I was informed each step of the way as to what he was doing,

Victor came promptly, figured out right away what was needed, fixed the unit with parts he had brought with him, worked efficiently, easy to deal with, honest and pleasant. Would use him again for any appliance repair.

I requested quotes from five A rated Angie’s List companies yesterday. Victor from A-Z Appliance Pro called me immediately. (0nly 1 other company responded). Victor gave a very reasonable quote and we scheduled an appointment for today. He arrived in the 1 hour window time frame. He brought an employee in training with him. Both were professional, knowledgeable and they went above and beyond to remedy the problem. We were completely satisfied with the cost and results. We will continue to use this company for any future problems and we will refer A-Z Appliance Pro to our friends in the future.

Very well. Repairman was courteous and efficient.

It went really well. He was helpful and knowledge. He showed me what I could do to keep this reoccurring problem from happening.

Victor was very knowledgeable and found the problem rapidly. Because I have prefiltered water, he was able to bypass the defective part and save me more than $100. He is innovative as well as professional.

Victor did a great job. Very prompt and professional.

Couldn't be fixed. Or, it could be, but he advised me that it was better to replace based on the cost and age of the machine.

VICTOR CALLED TO VERIFY THE TIME. WHEN HE ARRIVED HE WENT THROUGH EVERYTHING TO DETERMINE WHAT COULD BE WRONG. IN THE END IT WAS THE ICE MAKER, WHICH HAD BROKEN. HE LEFT TO GET THE PART AND RETURNED THAT SAME DAY. HE WAS VERY HELPFUL, VERY PLEASANT AND NOW I HAVE ICE AGAIN. I WOULD DEFINITELY CALL HIM IN THE FUTURE,.

Just fine!

Very well. He diagnosed the issue immediately. Gave sound advice on fixing it vs. replacing it.

We're very satisfied!

Went well. Had to wait a couple of weeks for the part to come in. Once it did, the door was installed and fixed.

completed and fixed.

Right away you could tell Victor knew what he was doing. It's so nice when you get a highly competent repair person. What made it even better was what a nice person he is. I wish all my future repair experiences turn out this good.

Victor showed me what was wrong as well as pointing out I could purchase a new washer for the amount to replace one part. Very honest! Definitely will use his services again and highly recommend his company!!

As good as it possible could.

It went well. He made the evaluation and provided a cost estimate for the repair.

Very good work - anticipated the problem and had everything needed to repair a failed sensor. Victor is a gem. Gave me valuable advice about potential problems with this model, too, so I can watch for them. He's now officially my go-to guy - will call him for any and all future repair needs. You should too!