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Dry Star Restoration LLC
Acoustic Ceiling Tiles - Install, Cabinets Installation, Cabinets - Repair,
About us
We are a one stop shop for Water Mitigation and Rebuild Services and have been a leader in water damage and fire damage restoration in Arizona since 2012. We are Clean Trust certified in “Water Damage Restoration and Applied Structural Drying.” Our team of trained specialists guide each customer through every step of the restoration process. We are a locally owned and operated and have been serving the valley for over 8 years now. In addition, we are EPA lead paint certified and BBB accredited. We do not perform bio hazard remediation. [email protected]
Business highlights
Emergency services offered
14 years of experience
Services we offer
Bonded, Full service general contractor focusing on restoration services and Complete Disaster Recovery. Flood extraction, Insured. 24/7 Emergency Services., dry out and repairs. Fire damage clean up and restoration and Mold Remediation. License
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.537 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 14% |
Showing 1-25 of 37 reviews
Ronald A.
Jun 2022
They were recommended by the plumber that found a leak in the toilet. They came out and removed the wet drywall and flooring and left 4 fans for 4 days. When they left a large hole in the floor remained along with the open sewer line. They said they would send a person out in a couple of days to go over the flooring. They didn't. I called to get the whole in my floor plunged up. It had been open for a week. They came and fixed it but left the sewer line open. It was open for two weeks with a bad smell and the fumes made us sick. I called the plumber out to see what the smell was. He said your sewer line is open and plugged it up. A total of 5 people came out and did nothing from Dry Star. Even the plumber called them to complain. To replace the floor and drywall took 2 and a half months. We used insurance on this and I had to keep telling them the insurance wasn't getting the information they said they sent. When I send a copy it was approved shortly after waiting for 3 weeks. Meanwhile they wouldn't move forward even after I said you left the sewer line open for 2 weeks making us sick. They didn't follow up and refused to do anything until I paid them. I never got an amount from to pay for about 6 weeks. I told them I received approval from insurance and let's get going. I could have sooner if they had told me an amount. After the work was finally completed. I said how are you going to compensate me for the delays and screw ups. They said they would deduct the bill for one hour of time from the plumber, I had sent a copy. I said you did nothing to speed this up and you should offer something to compensate for making us sick from the sewer gas. They refused. 10 weeks without a bathroom and allowing us to have dangerous sewer gas for over 2 weeks. Don't use this company they aren't interested in the customer even when they screw up.
Response from Dry Star Restoration LLC
"Hello Mr [Member Name Removed], I do apologize for the time that this project had taken, and for any missteps that had taken place. Please note that the typical pre-pandemic time frame for a standard water loss is 6-8 weeks, and unfortunately post pandemic time frames due to various factors such as availability of material, workers, and how long it takes the insurance company to respond. As you stated, the insurance is claiming they never received they documents, however we have documented proof that we had started sending the documents in April all the way through until you called with an approval of your own. It is standard to wait for the approval, however customers do have the option of agreeing to accept the charges as out of pocket, as long as they understand they would be agreeing to pay for anything the insurance chose not to approve out of their own pocket. I apologize nobody had mentioned that availability, but this does not negate the delay being the result of the insurance company not doing their own job. The common procedure for an insurance company to pursue, is if they are having trouble receiving the scope of work to review, they can send their own employee to view and write the estimate. You have admitted multiple times that you had trouble having them follow up with you as well. The claim of no compensation is false on its surface. Please note, the plumbing bill that you submitted would normally not be something that would be covered. We compensated you for the plumbing bill as a goodwill gesture. When you spoke with my team, you attempted to claim we had too much business, and that you would leave a review to “make sure we didn’t have too much business anymore” or we can consider what kind of credit would be worth. The proposal you came up with originally was ½ off your remaining balance and/or free duct cleaning work. Because you were already compensated, we still are forced to decline your compensation request."
Shannon M.
Sep 2020
They are a great company to work with. All of the technicians, to the office personnel and the contractor were great. Phenomenal work. I highly recommend. Friendly and professional.
Kim N.
Aug 2020
Great at first, then areas of drywall that were water damaged were not removed like other areas. Large mirror and damaged drywall not removed, bathtub was removed and left in kitchen, 4 large full construction trash bags left in bathroom along with debris on floor. Custom base trim removed and thrown away (should have saved). Ventilation not closed off letting dust infiltrate HVAC system.
Paula S.
Jun 2020
All of the employees were so professional and kind. Every department we worked with so professional and efficient. Everyone was always on time and let us know what was happening for each step of the process. Each job was so clean and efficient. After each job the cleanup was very thorough. This company truly cares about their clients. DryStar sure made this stressful situation easier and not so overwhelming.
Andrea H.
May 2020
One of our kids let the upstairs bathtub overflow while we were out of town, causing water damage to the bedroom underneath. We were referred to DryStar by a friend and within minutes of us reaching out, we were on the phone with Abbie and she had Spears and Ryan out ASAP. Spears and Ryan assessed the situation and even came back to work with our insurance adjuster, with whom they worked very well with. Spears and Ryan have answered our endless questions (even our quarantine addled "What day is it again?") Prompt, helpful, knowledgeable, totally non-judgmental of all our craziness, patient, and "southern-boy-to-his-mama" level polite. I want to hug them or shake their hands, but they're abiding by the pandemic guidelines. Thank you, Abbie, Spears and Ryan and the DryStar team. You have made a really awful situation for us considerably less stressful. We aren't done yet but we have confidence in your ability to see this to the end with minimal fuss. Thank you.
Josh G.
Feb 2020
water leak and restoration
Christopher P.
Jul 2019
The entire process went by as smooth as could be. I expected with the kind of repairs needed to go through a nightmare scenario but everything was cleared up within a weeks time. The personnel Drystar sent out (Justin, Anthony, Martin, and Chad) were all excellent and very professional.
Brooks H.
Jun 2019
Amazing response time, excellent work was performed by justin, colton and John. I wish all contractors were like these guys...could not have gone better
Karen R.
May 2019
Emergency services equipment were quickly installed and mold prevented, and then drywall repairs were made and paint was a perfect match. In addition a protective covering was placed on top of the water heater platform, which will prevent said platform being water soaked, should the pan overflow in the future. Excellent workmanship, completed in a timely fashion.
Chad F.
Apr 2019
These guys are awesome! They came out within 45 minutes of my plumber calling them, fully ready to go. I was a wreck, and Justin and Alfonso were able to get equipment in place, to stop the water from damaging my home more. They were here for 3 days, and then I got a call from Chad and Garrett for repairs. We were able to get new floors at a great price, considering we were able to upgrade for the same cost. I matched all my floors throughout the house, and this turned out to be the best horrific experience ever. Chad knew his stuff about the new flooring, and really went the extra mile to make sure I was happy. I will definitely hire them again to do some home remodel work planned in the future.
Sebastian R.
Apr 2019
1. For repairs, they want to work directly with your insurance company and leave you out of it. The technician told me that “A lot of people think they can negotiate with the money they received from their insurance company, that is NOT the way it works” - He may have meant that they have a different policy. It was very misleading regardless. 2. I never verbally agreed to nor signed the agreement to have Drystar conduct the repairs, yet somehow they received a signed agreement to conduct the repairs. 3. Billed as an emergency call for a non-emergency contact via Angie's list. 4. They charged the travel time from Phoenix to Tucson and never told me. This includes two trips to press a button on the dehumidifier, which took less than 2 minutes. 5. Attempted to contact the mitigation manager and left voicemail - never received a call back. This is my first negative experience with Angie's list, which I have come to trust over the past several years. Unfortunately, it appears as though I can no longer rely solely on Angie's list rating and reviews. I didn't research further until afterwards and the BBB complaints sound alarmingly similar.
Response from Dry Star Restoration LLC
"Hello [Member Name Removed], I am definitely confused and also concerned by this review. It is true we try to work directly with your insurance company when doing mitigation and repairs to allow the homeowner to go about their everyday business. That part is only to negotiate what needs to be done and the dollar allotment that will be provided by the insurance. I am currently looking at your file which has a signed mitigation agreement, but not a repairs. We never claimed to have one, only made one phone call and you said you did not wish us to handle the repairs. As for the emergency charge that is a standard charge on the insurance billing network to get a truck to your house. We did not charge that to you nor did we ever charge you. The amount your insurance agreed to pay comes from the program used nationwide to bill in the insurance network. I am sorry you do not agree to these rates, but these are standard in the industry. I am also confused as to your issue with the price as nothing came out of your pocket it was covered fully by your insurance company. If they had an issue with the invoice they have the ability to call and discuss with us and negotiate that. Our very few BBB complaints are almost always billing related which comes from the same computer program all insurance companies use. If there is a way that we could make the financial process better in the future we will definitely try, but the rates will always be what the insurance program allots. Thank You"
Judith Y.
Apr 2019
They we're very helpful. I was very satisfy with the quality of the work and the work they did.
Response from Dry Star Restoration LLC
"Thank you for the kind words! We strive to be the absolute best we can for every customer we service!"
Rich H.
Mar 2019
It went very well and smooth. Bennett their floor guy was a great good guy and all around professional!! Chad and Garrett both were very helpful and the rest of the workers that were at our home!!! Also Sid the carpet guy and his one man crew was excellent!!!! Would definitely recommend this crew and all around great company!!!!
Linda H.
Jan 2019
They were on time when they came, they left everything in good order, and they were just generally nice. When my water heater failed they were able to come in and brought a calmness to my situation and got everything fixed for me. I would highly recommend this company.
Response from Dry Star Restoration LLC
"Thank you for the review! Happy we could help and provide some calmness to the situation."
Joey Z.
Dec 2018
First of all, I have never had to deal with any flooding issues. Having said that, my experience was great with both the plumbing company that fixed the leak and everyone at Dry Star Restortation, LLC. They came out within a couple of hours of my call and set up equipment to begin the drying process free of charge for the first day. That gave me time to contact my insurance company to submit a claim and decide if I wanted to use their services or some other company. Justin, Zeven, Jose, and Aaron were awesome to work with and they talked me through the process of what to expect from beginning to end. They were super friendly and professsional! They came out each day to check on the progress being made of the dry out and to make sure my questions were answered. The dry out and demolition phase is over and I am now in the process of scheduling the restoration services but my experience to date has been great with all of them. Therefore, I don’t expect anything different in this next phase of completing the work. I would definitely recommend Dry Star Restoration, LLC to anyone in need of their services. While I hope not to experience any other floods, I will definitely give them a call should the emergency arise! Thank you Dry Star!!!
Response from Dry Star Restoration LLC
"We hope you do not have another occurrence like this one, but are always happy to help!! Thank you for your excellent review. We will continue to provide A+ service!"
Mark Y.
Dec 2018
I've used Drystar before for damage and they were even more responsive for this job. Justin responded, showed up and removed the mold on the same day. Polite, fast, responsive. I recommend them.
Response from Dry Star Restoration LLC
"Thank you for the excellent review. We strive to be as responsive as possible. Happy to hear you had a great experience."
Velma W.
Dec 2018
Justin and Zeven explained exactly what they were going to do. They brought humidifiers in for a couple of days. Then they brought in fans to dry out the baseboards.
Response from Dry Star Restoration LLC
"Thank you for your review! Happy we could help."
Chester C.
Dec 2018
I’m pretty lazy when it comes to doing surveys/reviews but after having Drystar come out and do an amazing job for a 2nd time, it just wouldn’t sit well with me to not give a glowing review. In short, they saved us twice - from a flood incident and a fire incident that occured within the same year. Each time they serviced our home, they brought it back to prestine condition as if it was the first day we moved into it. What felt like impossible situations, they were able to pull it off. And not only were they able to get the job done, they got it done fast. As of this review, I am now moved back into my home and it was only 3 weeks ago that our incident occured. It’s almost magic how well and quickly these guys work. I would like to personally give individual thanks to the team for rescuing us from our situation. Richard and Robert who were our primary contacts through the whole process were always readily available to answer our questions - even late at night! John who immediately dropped what he was doing at the time to come see us the moment our incidents occured to get the ball rolling right away. Justin and Colton who were kind and courteous when moving our stuff out and back into the house. - Sorry for asking you to bring the heavy dressers back downstairs! Jenna who was so patient with us while we took our sweet time picking out carpets, tile and paint for the home. THANK YOU DRYSTAR RESTORATION TEAM!
Response from Dry Star Restoration LLC
"Thank you for your business and glowing review! Happy we could help!! And no worries about the heavy dressers, our guys could always use a good workout. :)"
David P.
Nov 2018
They did a really good job. They were very professional and thorough. I would definitely use them again.
Response from Dry Star Restoration LLC
"Thank you for the excellent review! Happy to help with any and all future needs."
K P.
Nov 2018
We are in mid process. The dry out is done and awaiting approval from insurance for repairs to begin. Abbie has been fabulous with keeping me informed and the boys, Justin and Steven were really nice/personable and thorough with their explanations. My place is now dry and waiting to be repaired.
Response from Dry Star Restoration LLC
"Thank you for the excellent review! We are happy to help where we can."
Arian W.
Nov 2018
these guys are good. Starting with Martin, John, Justin, Chad and the others. good crew who know what they are doing and got things done well. Hard workers . From the owner on down, they were good here. thanks so much for doing a great job
Response from Dry Star Restoration LLC
"Thank you, [Member Name Removed]! Love reviews like this. We appreciate your business."
Peter H.
Nov 2018
Extremely well. Response to our problem was very prompt and work completed in a timely manner. John and Colton performed their jobs very professionally and courteously.
Response from Dry Star Restoration LLC
"Thank you for the great review, [Member Name Removed]! We strive to be prompt and professional, so am glad that showed through. Happy to help!"
Bernice. F.
Nov 2018
Good zeven and Justin was very cooperative would use again if needed
Response from Dry Star Restoration LLC
"Thank you for the excellent review! Happy we could help."
Thomas R.
Sep 2018
Work crew was on time and did a satisfactory job. Issue was with the billing and workscope. They were charging me for work not performed, it took them 3-4 weeks after completion to come out and inspect. Only then did they recant on the workscope. I was also charged for repairs to damage that they caused after they told insurance that there would be no charge. Very frustrating, I paid the bill but I would not recommend them as a result of all of this frustration.
Response from Dry Star Restoration LLC
"[Member Name Removed], I am very confused to see this review. After fully explaining the invoice and billing process to you repeatedly, I can only assume you still are not fully understanding it. Your insurance company wrote the repair scope, we performed the work that you would allow, and then billed for only the line items that we did. Your insurance company paid this entire invoice and you in fact pocketed some of that money. I am not sure how to make this experience better for you as we were paid only for the work we performed. We are unfortunately not able to work for free. That said we pride ourselves on making every customer happy and to have a positive experience. Is there something we could have done differently for you? Thank you"
Rotceh D.
Sep 2018
Dry Star arrived same day within an hour of call. They were quick to ***** the situation and take action required. Explained the whole process with the claim and also help me with the insurance company. Aaron and Justin came in today to pick up the equipment. Really nice attitude, respectable. Overall great experience.
Licensing
State Contractor License Requirements
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FAQ
Dry Star Restoration LLC is currently rated 4.5 overall out of 5.
Dry Star Restoration LLC accepts the following forms of payment: CreditCard
Yes, Dry Star Restoration LLC offers free project estimates.
No, Dry Star Restoration LLC does not offer eco-friendly accreditations.
No, Dry Star Restoration LLC does not offer a senior discount.
Yes, Dry Star Restoration LLC offers emergency services.
No, Dry Star Restoration LLC does not offer warranties.