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"Allstate Appliances is SO BAD that our builder has severed the relationship with this crap company. RUN AWAY. Do NOT buy here, do NOT contract with this company if you are a builder. They will take your money and proceed to provide **** poor service and even worse installation, costing potentially hundreds of thousands of dollars. My husband and I were one of the first buyers in a new build condo community. It's my very first owned property and we decided that after years of saving for our very own home we were going to do it up right. Our builder had contracted with Allstate and when we wanted to upgrade from the stock appliances offered, we were sent over to Allstate to see what we'd like instead. We were enthralled with the Dacor Modernist line and selected a built-in refrigerator, 30" wall oven and gas cook-top, and dishwasher. The collective retail on these is roughly $23,000 - $25,000. For this sum of money I should be seeing white glove service from start to finish. Well... this experience has been anything but. And it's appalling. The first mistake was the salesman who suggested there'd be "No problem!!" fitting into a 30" space a wall oven below a gas cook-top. Even though Allstate was contracted for hundreds of thousands of dollars with the condo project, he didn't bother to verify specs before he made his pronouncement. When it came time for the install, the builders found didn't fit. And that was after quartz counter-tops and cabinetry had been fabricated for that space. It all had to be scrapped. Our builders being the ethical lifesavers that they are, offered to expand the space to 36" and pay the difference for a 36" range we originally wanted. Yay! The 36" digital range arrives with plenty of issues. The digital panel won't tilt out and if it does, it goes partway and won't go back in and I can hear the motor whining inside. All night long I also hear it making its little dings as it cycles back and forth between sleep and active mode, unable to stay in either one. One of the knobs also rubs against its housing - which is damaged, knob or housing, I'm not sure. On to the refrigerator now. The installers really did not give 2 sh*ts about quality workmanship. The fridge is supposed to be BUILT IN. That means FLUSH with the surrounding cabinetry. It sticks out a good 1 3/4 inches. And why? The Dacor rep (who had to come out to actually see this travesty for himself [and who is NOT affiliated with Allstate]) noticed that because there was no piece of wood called a "return" which normally sits along the side of the cabinetry and is used to affix a built-in fridge to, because that was not there, the installers decided to screw the fridge into the outer edge of my cabinets. Hence the protrusion too far into the kitchen space. These guys also didn't have the right length screws (or didn't bother to rummage through all the parts that come with the fridge) and because their screws were too long, they just decided to screw them in at random angles up or down in hopes they wouldn't pierce through the cabinets. That was a failure. We have screw tips protruding into our cabinetry from both the dishwasher AND refrigerator installation. They forgot the toe kick on both the fridge and dishwasher. They didn't install the coverings over their horrible screw job down both sides of the refrigerator. They didn't install another covering that goes along the top inside of the fridge. They didn't install yet another cover that covers the mechanics of the freezer door, leaving exposed screws and sharp things. The Dacor rep said these people must have THROWN AWAY all these coverings due to their dumb-***kedness because they are wrapped carefully and packed in foam in the refrigerator container. They just grabbed what they could see and slammed it in. Then tossed the boxes without bothering to verify their work. Allstate is horrible. Their installers are jokes. Their salespeople are uninformed and careless. Maybe this "family business" could do with being bought out by a company with some integrity. Huge fail."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."