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"The tech service people were tremendous. Both were very friendly, courteous and professional. The only problem I had was in setting the service appointment up with the telephone operator. She was difficult to understand and insisted that I had an electric dryer when it is actually a gas dryer. I also noted that the service tech for the dryer needed a lift to remove the dryer and the first service tech did not have a lift but arranged for a different service tech with a lift to come to my home to actually service the dryer."

"Great! We bought a "lemon" that Sears refused to acknowledge over the past five years (know wonder they don't exist anymore). For five years we received an error message every 3-4 months from that Frigidaire refrigerator that the evaporative fan had given out, and it took 2.5-3.5 weeks for a tech to show up to repair it. Victor Herrera from A-Z Appliance Pro identified the problem, solved the problem, and confirmed that the "defective part" had its functioning impeded by icicles that were not supposed to form behind the panel protecting it--a design flaw! This refrigerator is and has always been a "lemon," he confirmed. For five years we were lied to by Sears and the company that carried their warranty contracts (by the way, they don't really cover food loss claims either). Mr. Herrera could have charged us nearly $400 to replace a part that was not defective, and we would have never been the wiser. Instead, he was honest, straight-forward and only charged us for a reasonable service call, plus, he gave us same day service."

"Allstate Appliances is SO BAD that our builder has severed the relationship with this crap company. RUN AWAY. Do NOT buy here, do NOT contract with this company if you are a builder. They will take your money and proceed to provide **** poor service and even worse installation, costing potentially hundreds of thousands of dollars. My husband and I were one of the first buyers in a new build condo community. It's my very first owned property and we decided that after years of saving for our very own home we were going to do it up right. Our builder had contracted with Allstate and when we wanted to upgrade from the stock appliances offered, we were sent over to Allstate to see what we'd like instead. We were enthralled with the Dacor Modernist line and selected a built-in refrigerator, 30" wall oven and gas cook-top, and dishwasher. The collective retail on these is roughly $23,000 - $25,000. For this sum of money I should be seeing white glove service from start to finish. Well... this experience has been anything but. And it's appalling. The first mistake was the salesman who suggested there'd be "No problem!!" fitting into a 30" space a wall oven below a gas cook-top. Even though Allstate was contracted for hundreds of thousands of dollars with the condo project, he didn't bother to verify specs before he made his pronouncement. When it came time for the install, the builders found didn't fit. And that was after quartz counter-tops and cabinetry had been fabricated for that space. It all had to be scrapped. Our builders being the ethical lifesavers that they are, offered to expand the space to 36" and pay the difference for a 36" range we originally wanted. Yay! The 36" digital range arrives with plenty of issues. The digital panel won't tilt out and if it does, it goes partway and won't go back in and I can hear the motor whining inside. All night long I also hear it making its little dings as it cycles back and forth between sleep and active mode, unable to stay in either one. One of the knobs also rubs against its housing - which is damaged, knob or housing, I'm not sure. On to the refrigerator now. The installers really did not give 2 sh*ts about quality workmanship. The fridge is supposed to be BUILT IN. That means FLUSH with the surrounding cabinetry. It sticks out a good 1 3/4 inches. And why? The Dacor rep (who had to come out to actually see this travesty for himself [and who is NOT affiliated with Allstate]) noticed that because there was no piece of wood called a "return" which normally sits along the side of the cabinetry and is used to affix a built-in fridge to, because that was not there, the installers decided to screw the fridge into the outer edge of my cabinets. Hence the protrusion too far into the kitchen space. These guys also didn't have the right length screws (or didn't bother to rummage through all the parts that come with the fridge) and because their screws were too long, they just decided to screw them in at random angles up or down in hopes they wouldn't pierce through the cabinets. That was a failure. We have screw tips protruding into our cabinetry from both the dishwasher AND refrigerator installation. They forgot the toe kick on both the fridge and dishwasher. They didn't install the coverings over their horrible screw job down both sides of the refrigerator. They didn't install another covering that goes along the top inside of the fridge. They didn't install yet another cover that covers the mechanics of the freezer door, leaving exposed screws and sharp things. The Dacor rep said these people must have THROWN AWAY all these coverings due to their dumb-***kedness because they are wrapped carefully and packed in foam in the refrigerator container. They just grabbed what they could see and slammed it in. Then tossed the boxes without bothering to verify their work. Allstate is horrible. Their installers are jokes. Their salespeople are uninformed and careless. Maybe this "family business" could do with being bought out by a company with some integrity. Huge fail."

"The oven was no problem. It went in with ease. The refrigerator, on the other hand, they took out the old one and brought the new one in. It turned out it would not fit the opening. So they were going to leave both refrigerators in my garage until I could get the counter top trimmed. It wasn't until I complained they finally brought the old refrigerator, and reattached the doors, into the kitchen. When I went to hook it up, the installer finally helped and hooked it up for me. I waited over a month to have it installed then I had to wait 2 months for Sears Home Improvement to get my counter top trimmed. When the counter top had been trimmed, Sears said they were no longer responsible for installation even though another of their divisions caused the 2 month delay."