So a little while back we posted on here about a A/C heating and cooling plumbing company. Recap on the situation. We called a A/C company cause it’s Arizona no but yes and the first guy that came out was nice and respectful. Second one not so much we didn’t give the name of the company until we could figure out what we could do to get him terminated and find some solutions. So in AZ its ok for a employee to come to your place of residents apparently there is no law firm out there,the state attorney general and the registration of contractors can’t help so if the company liked you and money is more important than safety for the community. The A/C guy came asked to look at the A/C controller located between our other 2 kids bedrooms. My wife was interested in what the situation and solution was she joined us with our 10 month old son. This is where it got creepy and honestly don’t like talking about it without getting ****** and disgusted. He look at my son kept saying how beautiful he was over n over and gorgeous and said he had beautiful eyes and smiled and looked at my wife in the creepiest manner said I know where he gets it from your mom right there made me feel very uncomfortable. So him still talking asking about our 10 month old sons name age and proceeded to ask about our 2 other sons names ages that were not even home and still non stop staring at my 10 month old and wife just started getting more unsettling. So he was behind the counter my wife was wearing a tank top she bent over to pick our son up he literally and abruptly leaned over the counter to look down my wife’s shirt. Now other than getting ****** I had no idea what to do or say or was it just a coincidence so my wife got my my son again and what do you know the same thing happened again definitely no coincidence so much stuff going through my head 80% of the time he was just staring at them not saying anything about the A/C or honestly not much at all which made it more uncomfortable. During this time he looked down the hall and said as he looked at my wife again with the creepy smile said that must be the bedroom I see a big bed in there. Finally he left so I called the company talked to his boss. Here’s the kicker he left a voicemail saying sorry and take him off our case. So I called him it was a back snd forth. He said he’s a great guy a marine no issues I told him there were cops out there with no criminal record that got arrested for things the golden state killer,John Wayne Gacy the clown child killer,Ted Bundy list goes on of people with clean records with ill intent. So his boss was trying to victim blame me saying my wife is hot I’m fat people are going to look or say things he said making me feel I was in the wrong I’m jealous if that was the case why did I give the other guy 2 teas and we all talked like normal. What if it was a single mom,daughter,aunt, so on.

We just had our 2nd HVAC SYSTEM INSTALLED BY RITE WAY Tucson in the past 4 years.2 units for zoned home. Great sales rep came to home and explained the new gas and newer prices. 3-man crew spent 9 hours at our home and did an excellent job. left everything very clean at the end of a long day. A Very Special shout out to Damien Kesler and his crew of Jesus & Brandon. Well done again Rite way.

Home Depot is significantly more trustworthy to work with compared to others.

It was quick and easy!

5 STARS ARE NOT ENOUGH!! I had some issues in my utility room, as my home is +65 yo and things happen with old pipes. MARCO N. came out and gave me several options to resolve the issue. He explained everything to me very clearly, told me what he'd be doing and did an absolutely tremendous job! His skills are very professional and he's also quite friendly and courteous. He left the job site spotless. Yesterday Marco was the face and voice of Rite Way. It says a lot about the company to have these kind technicians on your staff. Very satisfied with Rite Way for all my HVAC and Plumbing needs.

they didnt showed up when expected. they came at the end of the day at 7pm last night. they did a good job. the manager apologized, and he's making it right.

We recently had plumbing repairs completed by Rite Way Heating, Cooling and Plumbing, Eric Cordova was the plumber. We were exceptionally pleased with his performance. He called each time before coming to the house and was very polite and professional. He was very thorough with his evaluation of the issue and performed an expert repair. In addition, he performed a complete clean-up of the site. We will definitely use Rite Way in the future, requesting Eric Cordova as our plumber.

We have no problem with the product or installation or service. We DO have a problem with the billing. An Annual contract for service for the HVAC system is $264 for a "VIP" yearly membership. The same VIP service is $19.99 per month if billable to a credit card. That's a $24 penalty for paying cash. The invoice tendered by e-mail itself adds $19.99 and $264.00 for a total of $283.99.

In 2017 we purchased our home in Oro Valley, AZ. The heat and AC were about 25 years old so we decided to proactively replace everything. We called Rite Way as they were the Costco heating and air company at the time. The salesman was very straightforward with our options and pricing. In retrospect the simplicity was probably more due to the Costco purchasing program than Rite Way sales practices. The system was installed in the summer and everything seemed to go well. We enjoyed our new AC. Six months later it was winter and a tech came out for our first complimentary service call. It was starting to get cold and we'd be needing the heat soon so the tech ran a test. As soon as he started up the heat black smoke started billowing out of every vent in the house. The tech ran to the garage where the heater was on fire. After getting the fire out the tech removed the gas heater core and found that part of it was cracked. Flames had been shooting out of the heater core and burning the insulation around the heat exchanger. Another minute or two and it would've been burning the walls and ceiling around it. Rite Way blamed it on Lennox. A manufacturing defect they said. Maybe it was. Or maybe an installer dropped it. Or maybe a Rite Way warehouse guy hit it with a forklift. Who knows? It doesn't really matter. At the end of the day, it was Rite Way who didn't notice a giant crack in it. It was Rite Way who failed to test it in the first place. We were very lucky that the first run happened while we were home, awake, and with a tech present. Obviously, Rite Way replaced the heater at no cost to us. They tested the replacement extensively and it didn't burn the house down. Fast forward to 2020. Our water heater died and we decided to go tankless. Here comes the shame-on-me part. I called Rite Way. To this day I'm not really sure why. Maybe because they were able to get someone out the same day and install a few days later. We didn't want to live without hot water for weeks waiting for another company. The salesman didn't seem to know much about tankless water heaters but he was nice enough and told me the options. His recommendation turned out to be the most expensive Navien model. Go figure. As he extolled its virtues he mentioned wifi connectivity, so you could turn it on/off, adjust the temperature, and start/stop recirculation (if we decided to have that installed separately). I thought that was pretty nifty and went with it. We were going with an exterior installation to create space in the garage. I asked if pipe insulation would be included and he said yes. On the day of installation I was surprised to see that the salesman was also the plumber. He and a helper installed the system in pretty sloppy fashion. The pipes are every-which-way-but-straight and the 2x4 mounting board is angled off the wall like the whole thing could fall at any moment. The "included" wifi and pipe insulation were nowhere to be found. When I asked about the wifi he didn't know whether it was actually included as he told me during the sale and said I'd have to call the office. A Rite Way manager said it wasn't usually included but since the salesman/plumber said it was they would include it. When I asked about the pipe insulation the salesman/plumber seemed annoyed that I had remembered and said he forgot to bring it and made it clear he'd rather just not do it. I said there's a Home Depot and an Ace within 5 minutes, why don't you go get it? Which he begrudgingly did. He slapped the insulation on without any protective tape so just 2 years later it's mostly destroyed from the sun. Later, when a different plumber came out to install the wifi module, I happened to walk up just as he was looking at the water heater for the first time and saying something like, "What the ****?" We then had a just-between-you-and-me moment where he said the original plumber had done a sloppy job on the installation and didn't seem to know what he was doing. Which brings us to today. November 2022, I decide it's probably time to descale the water heater for the first time. Working in close proximity to it, I smell gas. That's not good. I bet the genius installer didn't tighten one of the fittings all the way. I call Rite Way to see if they'll come fix it under warranty. Nope. $149 "diagnostic" fee plus labor. No thanks, Rite Way. You've got enough of my money for shoddy work. I'll find someone who knows what they're doing. Thanks.

Zero star if possible. We called these guys back to install a mini-split about 2 years ago. This mini-split worked for the first month then it stopped blowing out cold air. I called them back for service. They claim the unit came from the factory with little to no freon. So they added freon. This worked for about a month then no more cold air. They came back out, added more freon. Repeat a month later. Now they said they didn't have the right "tool" to open the unit up to look. So they had to "order" this "tool" and said they would call me once it came in. NEVER HEARD BACK FROM THEM. I initiated the call. They came out. Now they've concluded it was a broken valve. They promised they'd order it and call back once this "part" came in. NEVER HEARD BACK FROM THEM. Fast forward 1 year. I called them. They came out and said they had to order this "part" and promised I'd hear from them. NEVER HEARD BACK FROM THEM. I called them, promised me they'd call me back. You guessed it, NEVER HEARD FROM THEM. So RiteWay, it's been 2 years since you sold and installed a lemon min-split. I have suffered through 2 brutal summers without AC. My warranty ends in a few months and have no guarantee from them that they will honor this once my warranty period is up. If a part is on back order for over 2 years... YOU as a reputable company... should fix this and replace the entire unit. To think it's ok knowing that you sold a customer a lemon and be fine with 'waiting' over 2 years for a part while the customer suffers in the heat... I have no words. Regardless, I was sold a lemon. I have lost all patience with this company. A report is being filed with the Better Business Bureau. This seems very shady right now. Riteway, you have my number... you know how to get a hold of me.

They are reputable company. They are responsive. If there is problem they will help you.

After numerous quotes and inspections , I decided to contract with Done Rite for a new HVAC system on my 114 year old house, which never had a central air conditioning system, only evaporative cooling. I was a bit nervous about drilling holes though plaster and lath ceilings to accommodate new vents and returns. From start to finish , these guys were amazing! This was not a cookie cutter project and they handled it with ease. Big shout out to Marcos and Brandon, etc., and to Jordan for taking the time to explain and suggest a superb system for my home. I also contracted for an electrical panel upgrade, which was also very labor intensive and multi pronged. Darren did an amazing job, wow! I honestly can't say enough nice things about Done Rite. I will be using them for all my electrical, plumbing needs in the future and recommending them to friends, some who have already used their services and quite pleased with the results. So happy to find them!

I am very pleased to have contacted Rite Way for servicing my HVAC system. Within a short time from submitting an online request, I was contacted by friendly voices who got me scheduled for an inspection for the same day. Technician Charles showed as scheduled and took the time to hear and understand my ac problems and concerns and then he proceeded to check my system. He kept me up with his findings as he worked around, ready and equipped with all needed tools and even a/c parts. He explained causes of the problems and solutions and he was ready to perform the work right away, without pressuring, giving me the options and pricing. He was knowledgeable, friendly, congenial, attentive and professional. I was happy to have Charles get my a/c system issue resolved. It is very comforting to know they stand behind their guarantee if the repairs do not fix the problems. Definitively I am keeping this company for my future a/c needs and I will recommend to those around who ask me. Thank you, Rite Way!

We have been with Rite-Way for quite a while now and have been very happy with our unit, thank you for your quality product and service. Kenneth Beam was the technician who recently came and was exceptional. He was prompt, courteous, personable, and instructive. Thank you, Rite-Way!

I’m very satisfied. Rite way is very professional and fast. Both heating/cooling and water heater installations were done extremely well and professional. I would recommend rite way to anybody who needs their service.

They were good they were efficient they provide cool air they were expensive 7000 for a whole unit but they did a great job.

July 14, 2021 I contacted Rite Way because my air conditioner condensation pump was not working properly. Jesus came out and replaced it. It was a smaller unit and not the size we needed but he said it should work until they ordered the right size. Long story short, that unit made a hellacious noise, would not shut off, ran loudly for 24 hours around the clock. It eventually stopped running altogether which in turn stopped our air conditioner in this over 100 degree Tucson temps. I called Rite Way and spoke to Shelby, a very accommodating, pleasant woman. So, Rite Way sent Markus Knauss out the next day. That turned out to be an incredibly wonderful choice! He came on time, was dressed neatly and professionally and addressed us very pleasantly. Markus assessed the situation quickly, changed out the condensation pump with the correct size and replaced some leaking copper tubing on unit and also on roof. He spent a lot of knowledgeable time on making sure our problem was fixed correctly. He knew his products well and did not try to up-sell anything we did not need. Markus, with his professional, knowledgeable, pleasant ways is certainly an asset to Rite Way. I am basking in the wonderful air conditioning!

The serviceman was professional and efficient. Work was performed on the date promised and all of my plumbing problems were fixed. All the new fixtures work fine, and the job was neatly done and looks good. I would definitely recommend this company again.

good

It went well

Jerry Anaya was a nice and professional young man. He and his assistant, AJ cleaned up a stubborn clogged kitchen sink. I have found the company to call for our plumbing needs. Thanks Rite Way!

Great - love the quality of the products, found several discounts which were appreciated, and everyone could not have been more professional or service-oriented. Great experience - one of my best here in Tucson!

Very well!!

They were on time, early, could track where they were. Showed up with mask and all safety for the Covid stuff. Reasonable and very knowledgeable. I’d definitely give them an A+

Upon returning from the cemetery in 100+ degree heat, we discovered that our home A/C was broken. The office sent Delbert Valdez who came within the hour and discovered that a part was broken. He was so sympathetic to our loss and, even though it was late, he went to the shop to get the part and made the repair that evening. He was caring, friendly, professional, and got the job done. We were not charged for the repair because we have a service contract with Riteway. Thank you!