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"Very thorough performance and always completed quickly."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"Think of Mr. Fix-It personnel as jacks of all trades and possible masters of some. Recommend you check on/ask about the background of the person set to estimate your job and on the experience of the personnel that will be sent to do your job. You also need to be there when they start a job to ensure the personnel know what needs to be done, and at least when they supposedly complete it to ensure the job was properly completed. I had multiple jobs done and I discovered the estimator for all of the jobs was a painter. He provided knowledgeable answers to my paint related job but could not do that for the other types of jobs (e.g., stuccoing over wood, new flat roof covering, facia replacement). The estimates were not as detailed as they should have been, and I wonder how the estimator came up with the cost for the job. When the personnel doing the job arrived, I had to explain what to do due to the lack of detail – the estimator was not there, so no oversight continuity. In one case, a stuccoing job, the person sent to do the job said it could not be done the way I wanted, so we had to negotiate what he would do. There was no mention of adjusting the amount I paid at any time even though the actual work done was easier. As for the personnel sent to do the various jobs, I discovered most of them had no or limited experience doing the type of job they were sent to complete – in fairness, the painting related personnel were professional. In the case of my flat roof, part of it had to be subsequently redone properly by a qualified roofing contractor once I discovered water had seeped under the new roofing material applied. I learned the Mr. Fix-it personnel that did the roofing job had worked elsewhere for a year or two with no or little formal training. Would you want personnel that did not know what they were doing try to fix a job they did wrong? I asked for a partial reimbursement for the roofing job and the Mr. Fix-It owner did not agree to this compromise. Other examples of personnel issues showing a lack of experience and/or training involve improperly hanging ornamental shutters and not properly completing and cleaning up after a facia replacement job. In both cases I had to point out the issues, as no one in Mr. Fit-It management checked their personnel’s work. Someone did come out and address the issues I raised, but why should this have been done in the first case? Again, I recommend you think of Mr. Fix-It personnel as jacks of all trades and possible masters of some, then take all the precautions I suggested."

"Excellent. They arrived before the appointment to set up their equipment and were ready to go at the agreed upon time."