Mr. Fix It of Sierra Vista, LLC

Think of Mr. Fix-It personnel as jacks of all trades and possible masters of some. Recommend you check on/ask about the background of the person set to estimate your job and on the experience of the personnel that will be sent to do your job. You also need to be there when they start a job to ensure the personnel know what needs to be done, and at least when they supposedly complete it to ensure the job was properly completed. I had multiple jobs done and I discovered the estimator for all of the jobs was a painter. He provided knowledgeable answers to my paint related job but could not do that for the other types of jobs (e.g., stuccoing over wood, new flat roof covering, facia replacement). The estimates were not as detailed as they should have been, and I wonder how the estimator came up with the cost for the job. When the personnel doing the job arrived, I had to explain what to do due to the lack of detail – the estimator was not there, so no oversight continuity. In one case, a stuccoing job, the person sent to do the job said it could not be done the way I wanted, so we had to negotiate what he would do. There was no mention of adjusting the amount I paid at any time even though the actual work done was easier. As for the personnel sent to do the various jobs, I discovered most of them had no or limited experience doing the type of job they were sent to complete – in fairness, the painting related personnel were professional. In the case of my flat roof, part of it had to be subsequently redone properly by a qualified roofing contractor once I discovered water had seeped under the new roofing material applied. I learned the Mr. Fix-it personnel that did the roofing job had worked elsewhere for a year or two with no or little formal training. Would you want personnel that did not know what they were doing try to fix a job they did wrong? I asked for a partial reimbursement for the roofing job and the Mr. Fix-It owner did not agree to this compromise. Other examples of personnel issues showing a lack of experience and/or training involve improperly hanging ornamental shutters and not properly completing and cleaning up after a facia replacement job. In both cases I had to point out the issues, as no one in Mr. Fit-It management checked their personnel’s work. Someone did come out and address the issues I raised, but why should this have been done in the first case? Again, I recommend you think of Mr. Fix-It personnel as jacks of all trades and possible masters of some, then take all the precautions I suggested.

I paid 80 percent down for a new roof in October with an explanation that they wouldn’t get to it until January. We are now a few days from it being April and still no sign of them. Two weeks ago they told me they should be there within a couple weeks. Today they told me it would be at least 4 more weeks. I have asked for my money back. Don’t know if I will ever see it.

It went well, so far so good.

Wonderful! When was the last time you enjoyed a remodel? When was the last time you enjoyed having total strangers in your home? My wife and I thoroughly enjoyed having every employee come to work each morning with a smile on their face and a skip in their step. Each employee was professional, knew exactly what was expected of them, and treated us very well! They worked as a team and kept the mess to an absolute minimum. We would recommend them to anyone and already have.

I just wanted to pass on my experience using Mr. Fix It last week when I was having electrical problems in my home. However prior to contacting Mr. Fix, I had several different electrician come to my home and provide estimates. One company was reasonably priced but said the prices could vary depending on what they found. I asked them to explain what vary meant and the price jumped by double! The other company contacted I just did not have that comfortable feeling letting them do work in my home. The information the technician provided me on how he would repair the problem did not sound like the best solution. Well Mr. Fix it sent Aaron, an electrician who has worked for the company since December. Aaron was friendly, courtesy, and extremely professional. Aaron listened to the issues I was having at my home, he then made several trips into the attic and developed a plan to resolve the problem. Aaron was able to rewire my bathrooms without having to cut new outlets or damaging the drywall. He made a challenging task seem simple. The work was estimated to take 6 hours and he completed in 4 ½ hours without even taking a break! After all those trips to the attic Aaron was covered in insulation, sweaty and never once complained. Aaron was organized and cleaned up each area after he completed the work. In addition, Aaron added an outside electrical outlet and checked my kitchen and Arizona room for the same electrical problems that were found in the bathroom. He did find some issues and is developing a plan of attack to correct those in the future. Lastly, it was refreshing finding someone I can trust to work on my home and actually work the entire time he was slotted to be there. Thank you Aaron for putting up with all my questions as well.

Fixed the issue

Despite initial miscommunication in their office that delayed service (they happen and I understand that) very professional and prompt.

It went very well. He did what I asked and was a good guy. He's a nice guy and puts his money back into the community. He was in and out as quickly as possible.

They came out, identified the root cause of the problem, identified the parts needed, and made a temporary repair. Once the parts came in, they came right back out and completed the job. Their work was professionally done.

Job went fine, will hire again for future projects.

Overall, it went great. They were great on timing. Very punctual and professional. Checked for quality throughout the project and did a great job.

on time as planned

Mr Fixit worked on this job for us for about 1.5 months (weather postponed completion for several weeks) & they stand by their work. Cost estimate was right on the money and they continued to work with us when we were not satisfied with the way our blinds fit in the windows after rebuilding the frames; they came back & re-did everything at no further charge to make it right. We are very satisfied with Mr Fixit professionalism, quality, & customer care!

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I didn't have a soft water loop so it was necessary to run water lines from the main to where the softener would be located. Drywall wall was cut to run the waterlines in the walls. After the drywall was repaired, it is as if they never cut the walls. Everything turned out great. I am pleased with with the work. The plumber and Drywall-er both were punctual, knowledgeable, and professional. Cost was reasonable.

The appraiser was thorough in checking out everything we told him that we wanted done in the kitchen.  The appraisal was presented to us promptly, and the price was less than what we were expecting.  The scheduler worked well with us, because we had to delay once due to health problems.  The workmen showed up on time, started to work immediately, and never slacked off.  They were well-organized and meticulous.  The job was very well done and needless to say, we are very happy with it.

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Perfect!

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It was outstanding. The crews were on time...were very professional...and just did a super job. They cleaned up quite well also. I highly recommend Mr. Fixit; he is truly a "class act".

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They resealed the 3 skylights, vents and redid the wall in the bathroom. When they were done you couldn't even tell that there was damage.

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