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Carpets of Dalton Flooring America
Designer Interior Lighting Plan, Cabinets Installation, Cabinets - Repair,
About us
Carpets of Dalton Flooring America celebrating its 42nd year! Locally owned. Carpets of Dalton Flooring America is more than just a flooring specialty store. We are experts trained in flooring sales and design and will help you find the perfect floor for the way you live.
Business highlights
53 years of experience
Services we offer
& Hardwood., Carpet. Flooring - Tile, Laminate, Tile, Vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.416 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 6% | ||
| 0% | ||
| 19% | ||
| 0% |
Showing 1-16 of 16 reviews
Doug B.
Oct 2014
After meeting with Heather and choosing the right back splash tile and wood flooring for our house everything ran very smoothly. Their installation crew where prompt and very professional. Our floors and kitchen came out stunning and we have had many complements. On a side note I had gone to Home Depot to also get bids. When you compare the two I received a much better dealer at Carpets of Dalton and I was able to deal with the owners. I would highly recommend anyone considering new flooring to give them a call.
Terri A.
Oct 2014
We recently purchased flooring from Carpets of Dalton. Our experience was great. We encountered a very kind salesperson who listened to our ideas and expectations. We agreed on carpet for our bedrooms, tile for our baths, kitchen and laundry and beautiful hardwood for our dining and living areas. This project was spread over several weeks and they were great in helping us coordinate the install with all the furniture we had to move. The gentleman who came to measure was polite and professional. He got right to the task and was finished in the allotted time. The products we ordered are beautiful and the quality was exactly what we expected. The installers were prompt at showing up at the agreed upon time and finished in a timely manner. They seemed to be sensitive to the ?mess? they were making during the installation and made a point of cleaning the areas they were working in. They really were craftsmen.
Thanks for doing a nice job for our family.
Virginia K.
Sep 2014
The quality of the work was very good, but the follow through was terrible. From the start, they lost the measurements and we had to contact them to find out why we hadn't heard from them. When finally the measuring was completed the second time and most of the work done, it wasn't finished, despite the fact that they told us it was. They hadn't gone out to the home to actually check the workman's work and review the finished product.. This is a second home for us and we live 2 1/2 hours away so couldn't check on what was happening on a regular basis. When we did find out the work hadn't been completed when they said it was, we contacted them, they said it would be taken care of, and then it wasn't. This went on for 3 months when it should have taken 2 weeks. Although the people were very nice, the follow through and completion was very poor. We asked to be compensated for all this, and they would only take off $100. Not nearly enough to show us that they regretted the lack of professionalism.
Linda R.
Aug 2014
The installer came on time. Lee was a true craftsman. He took his time and his attention to detail was very impressive. The job took him three days to complete. He left no mess behind. He was a very hard worker, took very breaks and did a excellent job in laying the tile.
Linda R.
Aug 2014
Dealt with Dan at Carpets of Dalton. He was professional and very willing to be helpful with all our needs. Lee was our installer and he was the best!! He was a master at laying and cutting in all the small areas. He did a wonderful job. We are very pleased with the over all job.
Response from Carpets of Dalton Flooring America
"Hi [member name removed], Thank you SOOOO much for taking the time to post this nice review on Angies List, We all really appreciate the kind works. Both Dan and Leiland were thrilled that you mentioned them by name, very happy. Thanks again, and please let us know if we can help in the future. Mike Cunningham President, Carpets of Dalton Flooring America"
William W.
Jul 2014
unknown
Response from Carpets of Dalton Flooring America
"Thank you Mr. [removed member name] for taking time out of your day to post an Angie's List review. Pam, Christina, Jim and I very much appreciate it! At your service, Mike and all of us at Carpets of Dalton Flooring America"
Vincent R.
Feb 2014
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Alison D.
Sep 2013
They have a very good reputation. They are licensed, and I go to them with any flooring issues I have. I had my my rug repaired with them.
Response from Carpets of Dalton Flooring America
"Thank you Alison for taking time out of your day to post this great review! I cannot tell you home much I appreciate it. At your service :) Mike and all of us at Carpets of Dalton Flooring America"
Dina B.
Aug 2013
I left a message and they returned my call right away. Everybody I worked with on the phone was courteous and professional. The installation date arrived and the installer arrived on time and was in and out in about an hour. Wow! He was friendly and professional and did not leave any hint of a mess behind.
Response from Carpets of Dalton Flooring America
"(Member name removed), Thank you! so much for posting your reviews. All of us at Carpets of Dalton Flooring America appreciate your business and appreciate you :) Thanks again, Mike"
Mary R.
May 2013
The install date has not yest arrived. It will be at the end of May
Response from Carpets of Dalton Flooring America
"[member name removed], I apologize for this late reply, I am undoubtedly a bit behind the times in this internet arena. BUT, none the less, I want to take this albeit late opportunity to Thank You for posting your review. It is noted and was passed on to the Heather, Gary, Travis and Ramiro, who where all involved in your project that you posted! Thanks again [member name removed], Mike"
Robert B.
Jan 2013
I flip houses in flagstaff and surrounding areas and use Carpets of Dalton Flooring America exclusively. Mike,Heather and co. are awesome! I'm not the best at picking the right style of tile/carpets to use on any given project, thankfully Carpets of Dalton is there to help me through the whole process from design to installation. Great prices and selection thanks Carpets of Dalton!
Susan G.
Jan 2013
The company was responsive to our timetable. John was 100% reliable. He did an expert job.
Response from Carpets of Dalton Flooring America
"Hi (Member name removed), I apologize for being so late in replying to your post :( I am just beginning to get up to speed in this internet arena. I do want to just say how much I appreciate your taking a moment to post the review and I have let everyone involved in your project know how nice you are! :) Thank you so much Susan, Mike"
Alison D.
May 2012
I had purchased a 16' runner rug for my hallway that wasn't finished, it was just the carpet. They finished the binding and did a great job. After 7-10 years, its still holding up perfectly.
Response from Carpets of Dalton Flooring America
"I am new to this and I apologize for the slow response. But, I wanted to take the opportunity to thank you for your nice review, you are very much appreciated! Please do not hesitate to call if we can be of help on anything else, Mike Cunningham"
David R.
Jan 2012
Most upsetting, this was a $4,500 insurance claim. Owner sent manufacturers rep out to see the color difference but he could not see it -though everybody else can. The rep even ran a brush over it and said it would match later- it has been six months, it still does not match.
Response from Carpets of Dalton Flooring America
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Sean S.
Jun 2011
I think my carpets might have been the original ones the house was built with, on a 60 year old house you can imagine they were pretty gross and raggedy looking. I looked online and found the Carpets of Dalton Flooring website. They had lots to choose from so I went to their showroom and talked with Nick. He showed me several choices and I found the carpet that I liked. He explained the differences in carpet to me and I was impressed with how knowledgeable he was when it came to his trade.
We arranged a time for a good time for the installers to come in and get the new carpet in. They showed up when they were scheduled to and did a great job. I am happy to say the new carpet looks awesome and has given the house a new feel.
My next project is the kitchen and dining room and I am looking at their hardwood flooring options and with any luck I am going to have the do my cabinets too.
The service was amazing, they knew exactly what I needed and I will recommend Carpets of Dalton to anyone.
Sean S.
Flagstaff AZ
We arranged a time for a good time for the installers to come in and get the new carpet in. They showed up when they were scheduled to and did a great job. I am happy to say the new carpet looks awesome and has given the house a new feel.
My next project is the kitchen and dining room and I am looking at their hardwood flooring options and with any luck I am going to have the do my cabinets too.
The service was amazing, they knew exactly what I needed and I will recommend Carpets of Dalton to anyone.
Sean S.
Flagstaff AZ
Response from Carpets of Dalton Flooring America
"Wow! thank you for your super review. Very much appreciated. Please do not hesitate to call if we can be of help on anything else, Mike Cunningham"
Roger R.
Sep 2008
After three years the tile bonding failed. I believe poor quality bonding material and poor floor preparation caused the problem. The company came up with a lot of excuses but refused to consider their poor preparation and installation.
Response from Carpets of Dalton Flooring America
"No where in our records do we have this contact name or address leading me to believe they have mistakenly review the wrong business. We checked our records multiple times and no such name or address exists. We have one of the highest level of customer satisfaction in Northern Arizona. We have won "Best of Flagstaff" 10 years in a row. Customer satisfaction is something we take very seriously and we will go above and beyond the call of duty when the need arises."
Licensing
State Contractor License Requirements
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FAQ
Carpets of Dalton Flooring America is currently rated 4.4 overall out of 5.
Carpets of Dalton Flooring America accepts the following forms of payment: CreditCard
Yes, Carpets of Dalton Flooring America offers free project estimates.
No, Carpets of Dalton Flooring America does not offer eco-friendly accreditations.
No, Carpets of Dalton Flooring America does not offer a senior discount.
No, Carpets of Dalton Flooring America does not offer emergency services.
No, Carpets of Dalton Flooring America does not offer warranties.