BROOKES CHEM-DRY

Just bought a house and the basement carpet was disgusting. Seriously considered ripping it out and replacing. Decided to see if it could be cleaned to last a bit longer and I am amazed at how fresh and clean it looks and smells. Tremendous job and very professional work. Would definitely use again.

The carpet looked great upon completion. Steve was polite, professional and very efficient.

The technician from Brookes Chem-Dry arrived promptly at agreed upon time. Very professional and polite. Previewed the areas we wished cleaned. Our daughter had just moved out with her “zoo” and Brooks Chem-Dry was able to restore the bedroom rug by removing stains. We are VERY pleased with the results throughout our home. We are returning customers who will return again next year!

Steve White, the owner of Brooke's Chem Dry Kansas City, performed the service himself and I'm ecstatic with the final result. Steve removed all stains, was on time, friendly and very professional. My carpet looks new again and my condo smells wonderful! I fully recommend Brooke's Chem Dry Kansas City services to anyone! Again, couldn't be happier!

The best we have ever had. He was able to come several hours early. Very professional and efficient. We will use them every time.

Excellent. The young man was very personable and did an excellent job of getting rid of stains.

The worker was an hour late, but I was the last customer of the day. He did all the work we wanted done, and was not in a hurry even though it was after 5pm.

Carpet had numerous pet stains from previous occupants. They did a great job on the cleaning. Would hire again. Price was more than fair for the amount of work done.

Outstanding service. Very professional and attention to detail. Above and beyond necessary actions. Arrived early and finished withing a reasonable amount of time. Very nice job. Highly Recommend to anyone!

Very well. I had a quick appointment, and the technician was great. I have used Chem-Dry for many years and would recommend them to anyone. This time I had three rooms, stairs and the landing done.

Cleaner was professional, wore booties on his shoes and arrived on time. He measured the room to make sure I was getting the most cleaned for my buck. Dried within a few hours and I’m very pleased with the results. I wish the spot cleaning was cheaper but overall clean was worth the money.

The professionalism of the company owner (who performed the work) and his trainee were quite impressive. I felt at ease as soon as I opened the door. My carpets look renewed and I am very satisfied with results.

I called for an appointment and told them we needed two bedrooms, a staircase, and two large "living/dining-type" areas cleaned. The woman told me the price would be about $130, but that the service person would give me a more exact estimate when he got there. We made the appointment for noon, a few days later. The day came and we moved a bunch of stuff, but noon came and went without hearing anything. About 12:45, the man who was going to clean the carpets called and said the schedule wasn't working so well and he was on the way to do another job that fit his route better, but that he thought he'd be here around 2. Long story short, he arrived at about 5:45 (a time I would NEVER have agreed to) and then spent about 45 minutes measuring and giving us options, the LEAST expensive of which was $100 more than the quote. My husband and I were feeling jerked around by then and said we'd rather not do it. (If the quote had been $20 or $30 more, we would have been fine with that.) But the man then said he'd do it for the quoted amount. I said we'd be glad to pay up to $150, but he said no, he'd honor the quote. In the end, he left between 9 and 9:30 p.m. and had done a very good job on the carpets for a very good price. So, the process was miserable, but the result was good.

We have used these folks twice. The first time the guy who cleaned it did a good job, for the most part, except he did completely skip moving our couches to clean under them, despite assuring us he did it. Nevertheless, we decided that was a minor issue since the rest of the carpets were clean, and didn't bring it up. We did have a problem getting them to honor a valid coupon, but eventually after calling it in, they did so. 

Six months later, we decided to have them cleaned again. My wife called in to get a price quote and schedule the appointment. They said they would go ahead and re-honor our price from last time; we mentioned we'd like to add one more couch and loveseat to this cleaning, and she said they would just add those at their standard cost to our price from last time, which was $350.

The guy comes out to do the cleaning, measures everything and quotes us over $700!!!! We said that was impossible and explained our pricing conversation with the lady who does the booking. He explained that the guy who cleaned it last time messed up and likes to cut corners. He got on the phone with their office. After speaking with them for a few minutes, he says he can get the price down to just above $600. We said this was unacceptable. Keep in mind, we had spent HOURS the night before moving as much furniture out of the way as we could. So the thought of just cancelling and moving it all back didn't appeal. I told him it was ridiculous to charge us $250 extra when we only added a couch and loveseat. Regardless, he stuck firm and blamed it on the last guy who cleaned it. 

We said I would have to talk to my wife but we might have to cancel our appointment, given they were charging us nearly double what we were quoted. He said if we cancelled we would have to pay a cancellation fee. Now it definitely feels like a "bait and switch." They give us one price, then after we spend hours moving our furniture around nearly double the price and say if we don't pay them, they'll charge us anyway!

I call my wife, she is frustrated, but we've already moved the furniture so she says to just eat the extra cost and let's be done with it. The technician did spend a couple hours cleaning, but after he left and the carpet dried, our carpet STUNK. Before, it only smelled stale in places. After he did the work, the entire carpet smelled terrible. I'm assuming their machine was defective or something, as the first time the carpet did at least smell clean after the appointment. 

I did write to them personally after the cleaning; they did apologize for the mix-up on pricing, but offered us no money back or recourse for the terrible cleaning job despite offering a guarantee. We basically spent several hours moving furniture, and threw away $600 for carpet that didn't get any cleaner...and actually got WORSE. 

We ended up having to pay another carpet cleaner to come out and clean up after Chem Dry. He was FAR cheaper and actually got the carpets cleaned. 

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The carpet cleaner was on time and got right to the job.   The carpets looked great when he finished!

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great

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Tech was prompt and quick. The carpet looks great. The dry time estimate of 2 hours was not accurate. It took about 3 to 4 hours

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I am very satisfied with the service. Tyler was the person who provided the service. He arrived on time and did a great job. He was friendly and very professional. He explained everything and answered all my questions. I will use Brooke's Chem-dry next time as well.

I was moving out of a rental and per contract I had to have the carpets cleaned. Kenny arrived 10 minutes early.  Was very professional and helpful.  Did a walkthrough with me and we discussed what needed to be done.  I was very impressed with the amount of detail information he had to offer. He pretreated carpets. Sprayed for pet stains through out home.  Took his time and made sure every room was done correctly.  Sprayed a deodorizer on carpets after cleaning. Overall experience was NOT stressful.  The carpets look better now than before I moved in 5 years ago.  All stains were removed. Carpet was dry in 3 hours. LOVE this company.  I have never had a bad experience.  Third time using them.

Though the technician was quite a bit later than scheduled he did call and let us know so it was not a problem. He was professional, pleasant and hard working. We were impressed. He helped me move finiture around and was generally accomodating. The one are we feel that they come up a little short in was the time they stated for the rug to dry out. They claimed a "couple of hours" it was closer to 4 or 5 but that is still a lot less than traditional methods of cleaning. (it was a pleasant , cool day and we opened up the house fully).