Signature Shutter Shoppe did an overall good job making and installing the shutter. The company provided a custom finish on the shutter to match my existing cabinetry. The color match was pretty good. The company, however, used the wrong gloss finish on the shutter. The shutter frame had the correct gloss finish, but the shutter itself had the wrong gloss finish. When I asked the installer about the finish, he responded that he is just the installer and does not know about the finish. When I called the company about the finish, the customer service representative initially responded that the company does not make the finish that I described. She, however, had a person from the factory call me. The factory representative quickly understood my description of the gloss finish problem, and promised to fix it by having the shutter picked up and refinished.