HOW DID IT GO. Timeline. Wed. 10/14/20 I requested a quote via Angie's list for, Window cleaning job: 11 Windows in and out. House is 1 story, Thu 10/15/20 Received reply Streakfree Co.: Assuming 11 standard double hung windows, cost would be $100+tax for Inside & Outside Window Cleaning. Please call to book. Thanks, Jared M Link (614)809-5787 Fri 10/16/20 Jared paid a visit, tried to raise the price to $127, but finally agreed to original offer. He left me carbon copy of written estimate which matches his preliminary offer. of $100 +tax, screens $1 extra each. Offer has no mentioning of a deadline. I said I'll contact with him Monday 10/19/20 Mon Oct 19, 2020 I left voice mail on Jared’s cell, accepting the offer, asking to confirm the date of service 10/27 he offered originally. No response received from Jared Tue, Oct 20, 2020 I left following message to Jared via Angie's list. Hi Jared, I accept your written proposal $100+tax, plus I decided to add $10 for the screens cleaning . Please contact me to schedule the appointment. Thank you. No response received from Jared Wednesday, Oct 21, 2020 I called Angie's list asking for help. Explained I couldn’t believe how an A rated company, who already gave me written estimate and offered spot on a schedule is not returning my calls and texts Phyllis, Angie's CSR, called Streakfree in my behalf and left message. Only after that I received the following response. Wednesday, Oct 21, 2020 Hey Svetlana, I’m sorry but I don’t think we’re on the same page as far as your service is concerned. Please feel free to accept an offer from one of the other 5 estimates you received. I don’t want to hold you up. The profit margin is not profitable for my company and the offer I offered expired at midnight the night of the estimate. Best of luck. Have a good evening. --------------------------------------------------------------------------------------------------- HOW DID IT GO: Note from me: Being a gold member of Angie’s for many years. I used to trust your ratings. The message above from Jared Link is passive aggressive, his attempt to use bait and switch tactic is considered fraud, , his is lie about giving a deadline is ridiculous, as no deadline was mentioned verbally or written in proposal.. I am very disappointed and concern with the whole situation. I want Angie’s management to address it, and to let me know what’s done to prevent repetition for other customers in a future. Otherwise what the reason for me and my friends, who are now in shock of what happened, to consider keep paying this membership and follow your recommendations just to run into deception and disappointment. .