Frontpoint is very easy to use... it's one of the only DIY services out there. You can install all the sensors yourself (they are all wireless). You stick them where they need to go with very clear instructions, and if you do need help Frontpoint support is excellent. You always get someone on the phone, and they are always happy to walk you through any issues you're having. I've had issues a few different times with dead batteries in a sensor, or misplacement of a sensor causing issues, and in all cases they've resolved the issues quickly over the phone. Because of this, I can manage the system myself (and that's pretty much installation upfront, updating equipment every few years/as needed, and support very rarely). We've yet to have a breakin or anything like that, but we've had several false alarms where my wife accidentally set the alarm off... and in those cases, Frontpoint calls you immediately, asks you for a password, and then asks if you need assistance. Of course we don't, but if they can't reach you... which has also happened... they call the next person on the list (my wife). If they can't reach that person, the cops are already on their way while Frontpoint works down the list of family members, neighbors, etc. to let them know there is an incident at the house and the cops are on their way. This has happened a couple times (due to user error). But it's good to know they have our backs if there is ever a real issue. A+ for Frontpoint.