Get matched with top glass and mirror pros in Shell Lake, WI

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"The change in ownership of this business has clearly made a huge difference for customers that were used to dealing with people that not only enjoyed their job, was good at their job… But also had good communication within the business. What should have been a seamless experience has been a nightmare, lasting nearly 6 months. I am a tenant and not the homeowner, so I was given no choice but to deal with these people all this time, including a very rude and crass person, named Samantha, on the few occasions that the phone was actually answered when I called. I regret not treating this like a full-time job and staying on top of these issues because I had no idea that they would make an appointment with me and then nobody would show up. I have multiple jobs, responsibilities and health issues that eat up all of my time, so unfortunately, two weeks went by before I gave up and tried to call again after the initial appointment had passed by with no one showing up. Took several phone calls and dealing with that same girl with such a huge chip on her shoulder and after several weeks, somebody finally came out to do an estimate on the window. Luke was great! Very polite and thorough and let me know that the window would be ordered ASAP and I would get a phone call when the window was ready. Nope… A few more weeks went by so I tried several times to get a hold of someone during business hours. I left multiple messages and there were a few instances in which the phone rang and rang and rang… I try to be patient and give the benefit of the doubt but with this situation, I am utterly blown away at the audacity of the rudeness when someone actually did answer the phone. Meanwhile, I am looking at a 5‘ x 5‘ picture window in my living room that has not only continued to develop a huge crack horizontally from end to end, but four months into this nightmare, it developed another crack vertically from top to bottom! I taped plastic on it because I had no idea what was going to happen, and how long these people were going to take. Trust me if I had any say in the matter I would’ve called a much more reputable company … I finally got a hold of someone else on the phone and had to reschedule an appointment that I fought so hard for because of a flake at my job. I was told that I would get a phone call letting me know when the appointment can be changed for and heard nothing for weeks… Again… One day while I was at work, I suddenly started getting texts and phone calls from multiple people, only to find out that there were two men standing in my backyard wondering why I wasn’t home. Why? They were booked an appointment for the window replacement at my house, but I nor the homeowner was ever told! Nobody knew what was going on except for whoever made the appointment without my knowledge at this poorly run business. When I called Luke back after hearing his voicemail, he told me that they would not have been able to do the job that day anyways, because they were incorrectly informed of what the job entailed. He told me that somebody would get back to me with a new appointment and guess what? Again it went radio silent for two weeks. I tried several times to call and finally decided to try another method of communication, hoping that whoever takes care of the Facebook page would respond to a message. Less than 10 minutes later, I was having a very painful conversation with Samantha again. It’s amazing how rude someone can be to a stranger and think it’s perfectly OK… after pleading with this person to help me get this nightmare over because I cannot take the stress anymore. I deal with a health issue that responds to stress and this has been a real doozy for me.… I was finally given an appointment that might actually work for today. I almost cried when I saw the 2 men arrive & get it done in 2.5 hours but they damaged the frame badly and destroyed my glass birdbath & don’t care :("