Hi-Tech Appliance Specialists

Horrible. The pos even charged me for having to call and fight him to show up. So Mr. Caroll I looked forward to your threats of suing me.

...He arrived to fix our washer on March 14. Mu husband was present. He did not appear to know what he was doing. He stated " I broke somthing" and said he will be back the next day to fix it. He did not show up and refused to respond back to us for 5 days. We had Sears come fix it and showed us what he had broken. It would cost $500 to fix and was not worth fixing. He texted my husband after the 5 days because we threated to get a lawyer. I have copies of the bizzare texts that he sent us(. Re: YOU dont get to make the rules. I am so fed up with Watertownian demands of caviar for the price of peanut butter. I dont do have to respond according to your WHIMS. You have a minor inconvenience etc....)goes on and on. This man has harrassment charges and criminal charges pending in Wisconsin. He also does not have a driver's liscence and acts very strange and innapropropriate. He appears to have some mental illness issues by the way he talks and responds.

A very positive interaction.

This company is extremely unprofessional. He came to the house hours later than the arranged time. He told us that he broke his prescription glasses and couldn't see very well. He identified the small fan in the back of the freezer as the problem but couldn't remove the part to replace it.  Since he couldn't see, he was asking my husband for help. He then spent 30 minutes on his phone, in our kitchen, ordering a replacement part. The freezer was wide open and all the food he took out was melting on the counter while he was on his phone. He then decided to move our refrigerator across the kitchen floor and left permanent scratch marks all over the floor.  After being in our kitchen for over an hour, sharing stories about his depression and empty nest syndrome, he gave us a bill for $80.62 and said he would be back to replace the fan.  He required payment of $65.00 cash for this visit.  He returned the next day to put the replacement fan in but realized he didn't bring the part with him, so he said he would return.  We haven't heard from him since.  I would never recommend this company; the man has no idea what he is doing and has no respect for your time.  We paid money for a job that wasn't even finished.

I contacted the company to fix my dishwasher and the man took my information and said he "might get by later that afternoon and would call me back in a little bit". He did not call me back that day. So, I called him again the next morning and again he said (with no apology for not calling the day before) that he would be by that afternoon to fix my dishwasher and would call me that afternoon with the exact time). No phone call. No show. Both days I didn't go in the office and moved my schedule around. Very inconsiderate!  I ended up calling Radtke Appliances in Oconomowoc and they came out within a day and fixed it in a matter if minutes.

Called in AM from Angie's list - he was going to try and squeeze us in later that day. Was here by 4:30 and done by 5PM - Very pleased and 4 days later is still working fine.