"The technician came and gave us an estimate for repairs!"

"The appointment seemed rushed. The two men were on time and pleasant. They upsold us a light for the keeping the air ducts cleaner and healthier. So we took advantage of that. Then, instead of the two bulbs in the system, he dropped and broke one. He took $20 off the total bill, and said that since our condo was smaller, we could get by with just one light. (Then they didn't bother to sweep up all of the broken glass on the basement floor.) Again, not very professional with any follow through. When I spoke with him before the appointment, I asked if he needed access to all of our vents for the air duct cleaning. And he said, no, he can do everything from the basement. Then, when they arrived, that all changed. They needed to remove our basement window to run the vacuum hose through. Then, they needed access to most of the vents. One vent was not replaced properly (not replacing the screws into the wall), and of course there was chunks of dust left lying on the floor throughout the condo. Next, the dryer vent is located on the roof--which he knew ahead of time. He asked to use our step ladder which was not tall enough to climb onto the roof. So he climbed up the back fence to the roof to clean it out, and then jumped from the roof to the ground. (Not bringing their own ladder was not very professional, and not very safe jumping from the roof.) Still not sure if a dryer vent should also be cleaned behind the dryer? If so, ours was not cleaned there at all. They mentioned they had to get to another appointment, and then they rushed off. My fault for not asking more questions while they were here, but they are the professionals and should follow through with the customer before taking off. I would not recommend this company. They need to do a walkaround with the customer before leaving a job site. They seem rather new to this portion of their services. They have "carpet cleaning" on the side of their vehicle, so not sure if that service is done better. PS: They did hang an outdoor wreath for us which was appreciated."

"Purchased a Big Deal. It worked out fine. He actually went to visit 3 times to make sure that all the ducts was unclogged in certain rooms because I told him that one of the rooms was not getting central air as the others so I think that helped a ton also. He was on time; actually he was early. He was professional."

HvacByHayden LLC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

"Danny Carillo did a thorough and comprehensive analysis of our older furnace. He measured, tested, and then explained in clear language that our older furnace was in good shape by explaining how furnaces age, and what are likely system failures when the system is no longer working to our advantage. It was like a physical for a doctor. Danny was very knowledgeable and pleasant to us, It's clear that he is an excellent member of a well prepared team who know that by taking care of the customer is going to ensure the HVAC system will work with the best performance."

"Bob fixed our antenna problems, repaired a high gutter, and we will use him in the future for other handyman tasks as well. Great guy."

"Promptly repaired central AC system for the amount they quoted."

"Jacob and Kyle were great HVAC Technicians and gave an excellent review of our system. I also love that they are both veterans! Would highly recommend."

"Did a good job repairing my central vac and the price was very fair"

At Southport Plumbing, Heating & Cooling, we're A+ rated by the BBB. Our technicians are NATE certified to meet national standards of excellence, and we're a Carrier® Factory Authorized Dealer, recently cited as the #1 medium-sized business to work for by the Milwaukee Journal Sentinel. We treat our team well and hold them to high professional standards. Our up front, transparent pricing, great customer service, and honesty in our business practices make us the plumbing and HVAC company that you'll feel good working with on a regular basis, with 100% satisfaction guaranteed.