Get matched with top grill repair technicians in Sammamish, WA

"Not spending too much time on this John was supposed to try fix my 81yr old uncles pellet stove gave us a used one for 600$ for temp, but couldn't use it cus it smoked got some one else to fix smoke pellet stove ran less than 48hrs then started making crazy noise and won't ignite pellets, I keep calling never get a response from John and his mom just "doesn't know" am really unhappy "

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Big thank you to Chris for his service work on my Thermador refrigerator. He arrived ahead of schedule, performed the repair efficiently, and patiently answered all of my questions about operation and use of refrigerator features."

"I have used this company since 2012. Each year, I paid for the upcoming maintenance a year in advance to ensure that I was a priority for service if I needed it. This year, one Saturday in September, my furnace would not turn on. I was told that the next available service would be Thursday. I called another company to repair the furnace. It seems that during the most recent maintenance visit, the technician failed to correctly attach the grounding wire. When I talked with staff on Monday, I was told that "service" is only available during the week. That is unacceptable! Furnances fail during the weekend as well as during the week."

"I have been a regular customer of RCS for about the last 7-10 years and have previously been very satisified by their service. Up until my most recent visit which occurred in December, I have found them to be reliable, fairly priced and service-oriented. I tend to be a very loyal customer when working with service providers, so it was a no-brainer for me to schedule a service visit with RCS when our fireplace began acting up and couldn't stay lit. Our most recent service visit prior to December was in July 2023 and typically for us, a fireplace tune-up and cleaning does the trick, and we are good to go for at least the following year. Due to the season, it took about 3 weeks to get on the schedule, which was fine and understandable. I was not available at the time of the visit. However, according to my wife, the technician arrived on time, was polite, and stayed for about an hour. Upon returning home, especially since it was cold outside, I was excited to begin using the fireplace. I switched it on and it stayed on for about 10 seconds before the fireplace and pilot went out. I tried relighting it several more times (including restarting the pilot light each time) and basically had the same result. In other words, there was absolutely NO difference in performance from before my service visit and after it. The fireplace looked cleaner (as it always does after clean up a tune-up), but the most important part of the service, getting the fireplace up and running was NOT accomplished. I immediately informed Lynnea of the issue by text and over a call and was hoping for a quick resolution, including a return visit by the tech. I got a quick answer, but a disappointing proposed resolution. She said a return visit could be scheduled, but there would be an additional charge of $180, which was a "discounted" rate along with parts if needed. I am fine with the parts, but I did balk at the proposed service charge, as I did not consider the initial visit to have been completed satisfactorily. While the technician may have done a cursory check at the end of the visit, the fireplace only stayed lit for 10 seconds the very first time I tried it, which tells me that he didn't really check it. If I was a brand new customer, I might know any better, but I'm not. This is very disappointing and I'm clearly still not happy even though this occurred several months ago. Every time the temperature drops and I want to use the fireplace, I am reminded of my disappointment with RCS. I expect a company to stand by their work and for their service technicians to be thorough. Neither occurred during the last visit."

"There was a delay of several weeks between the order and the installation. This was during mid-winter when everyone wants a gas insert, so they had a big backlog. They explained the situation and we decided it was OK. The installation of the natural gas pipe was done by a separate contractor, who was recommended by Sutter. The contractor, Choice Home Services, did an excellent job figuring out the best way to route the pipe and installing it. The installation of the pipe was fairly complicated and took a whole day. It cost more than usual (which was understood in advance). The cost was $2000. Sutter's people arrived earlier than expected on the day scheduled for installation. That was OK with us. I took them a few hours to do the installation work. They did a good job, Spread a large drop-cloth to do all their work on. Put everything together and cleaned up after themselves. And they showed us how to operate and maintain the insert. The cost of the insert, installed, was $5000."

"Konstantine is simply the best. He is skillful in heating and plumbing, and also very kind. He has done several jobs for us recently. He fixed our water heater and replaced our kitchen faucet. For our water heater, he replaced a vault that regulated hot water. Two weeks later, the water tank was blockedby minerals, and he returned to flush our water tank for free. Our new kitchen faucet is a Moen Pulldown Kitchen Faucet. While playing with it, I accidentally let the hose go down to the sprout. I called Moen support and was told that it was almost impossible to get the hose out and I should buy a new faucet. Konstantine came and wasable to get the hose out in less than 10 minutes. Again, he refused to accept payment."