"He was on time, a d professional. Will hire him for the other updating plumbing porrojects I have."

"Well, it's fixed. A learning experience ? get many bids and make sure the company wants your business. Pros ? Technicians were polite and respectful of my home while I worked in meetings all day. ? The pooling water issue in the basement was resolved, and the floor is now dry; the work was ultimately completed. ? Initial estimate visit was free, but not thorough ? Senior staff came out later to apologize and review the work. Cons ? Pricing was far higher than industry norms based on later bids. ? Avoidable scope changes and price increases after work began; two other plumbers said the job could have been done as originally quoted. ? Communication issues (delayed quotes, unclear explanations, forgotten site details). ? Work quality/finishing didn?t match the premium price; two professionals asked if we had done the work ourselves. Added pictures because I don't know plumbing, so you decide if you'd want this. ? Extra fees add up: 10% financing fee (Synchrony) and 4% credit card fee."

"We recently had our hot water heater replaced by Colin at Independent Plumbing, and I can’t say enough good things about the experience. Colin was incredibly professional, responsive, knowledgeable, and easy to work with from start to finish. He communicated clearly, showed up when promised, and completed the work efficiently and with great attention to detail. It’s hard to find someone who takes this much pride in their work and truly cares about customer service. The entire process was smooth and stress-free, and the quality of the installation was excellent. I would highly recommend Colin and Independent Plumbing to anyone looking for honest, dependable, and top-notch plumbing service!"

"When the crew understood how concerned I was about the entire condition of the septic system, they took the time to explain to me every detail of what needed to be done, what they were doing at the time, and how the system would work with the pump when the project was completed. Every crew member was professional, courteous and skilled at what looked to me to be a complicated (and icky) job. I received multiple phone calls to ensure I knew when they were coming and what was to be done. There were no surprises for me, and I can flush with confidence thanks to them knowing that my brand new tank and pump are installed 100% correctly. (It easily passed county inspection.) This was an excellent experience, and I would hire them again in a heartbeat !"

"Larry and Mike were excellent in troubleshooting three different plumbing issues in my 1926 house. They took the time to use 2 different sizes of snaking equipment to be sure the job was done right. They left the work areas clean and tidy. The price was very reasonable and the professionalism and service was excellent!"

"They did a great job, and in one day! The plumber did not show up, but they got another here first thing in the morning, and completed a full renewal!"

Our mission to our customers is the continuous improvement of our ability to meet their needs and exceed their expectations at every opportunity. Our mission to our employees is to provide a work environment that treats you fairly, with respect and dignity, thereby allowing you to give your best effort to your work. Accomplishing our mission will allow us to be a successful company, staffed with successful individuals, conduction business with happy and loyal customers.

"Eric and James did a fantastic job educating me on everything about my bathroom shower remodel. They did everything they can to help make this affordable."

"I hired Neli over a week period for 3 different appliances, my dryer, washing machine, dishwasher, and even kitchen sink! I had a fantastic experience: 1. I fixed my dryer with Thomas' excellent remote guidance, changing the timer and the switch! Fabulous guidance Thomas, with lots of money saved! I learned a lot in the process. 2. I determined that there was no dishwasher leak and in the process learned how to check for leaks and trouble shoot for some common repair issues. It cost $40.00 but as I had some water on the floor, I was ready to get a new dishwasher. Now, I am confident that it wasn't a leak and caused by putting in the dishes in a funny manner and not a repair issue. I am using the dishwasher now again with no problem. 3. I determined with Thomas' help that the washing machine had a major problem and could have spun out of control into my wall....no question, it was time to get a new washing machine! This was a well spent $40.00--I even got Thomas advice on purchasing a new washing machine and what to look for. 4. I checked the drainage on my kitchen sink and learned how to empty out the "trap" and that most likely, I am okay, but what to swap out if I have continuing issues with slow drainage. In the end, I saved lots of money, gaining and learning valuable experience! Absolutely fabulous service!"

"Gabe was kind enough to give me a rough quote on removing a house on property we were considering purchasing. He was quick to respond as well as returning with an estimate. You nice to work with for the information we needed. I would recommend him anytime."