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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"Jeff Lemire was awesome to work with! He showed up on time, the price was extremely reasonable, and he was very professional throughout the whole job. He kept us in the loop the entire time, was super responsive whenever we had a question, and clearly knows his stuff. Overall, it was a great experience and I’d definitely recommend Jeff to anyone looking for reliable, quality work."

"Super helpful"

"part fell out, wired incorrectly. used $100.00 extra in electricity. they have not furnished me with a bill, they want estimated price.( all rooms with heat vents 12 total.) they Installed 5 heat vents for 7 rooms. they told BBB. all rooms fixed with heat vents. and the estimated price was agreed."

"$21000 new installation new HE Combi Gas boiler Oct 2023. Has never provided reliable heat ir water, no heat upstairs, no hot water for months. Major gas leak. Major water leak. 15-20 service calls. Maybe more. Although they advertise service calls they told us tonight when we have no heat at all 10?out, Answering service after consulting with the manager told us no night time service calls. "

"I hired Ben through Thumbtack and I couldn't be happier with Ben's work so I thought I would spread the word. I am so grateful for the quality of work he performed in replacing my sink and faucet. He was skillful, meticulous, punctuation and fast. He is professional and understands the art of great customer service and is passionate about his work. I feel as if I found a treasure in Ben and I will hire him for future projects and other work I need to get done."