Keyes North Atlantic

They are a bit pricey but very good and did a careful work.

Very please.. Been working with them for years.

After trying several ways to repair old furnace we had to replace. Took longer than expected to get on their schedule so we went without heat for ten days. However, once the equipment came in, they worked long hours for two full days to install and get it done. Their prices range slightly higher than some, but their service and knowledgeable workers are very good and so I’ve stuck with this company for years.

Not well. This used to be a great company but a year after install something must happened to them. They can't seem to keep an appointment, say they have called you when they haven't. They have techs who misdiagnose problems and almost end up costing you a fortune. We have given them too many chances for service recovery. I never diss a company like this, ever, but this time they have earned it.

Done professionally

They fixed it; but were shady with pricing.

Extremely well. We've used them for many years. Their prices is a bit higher than other bidders, but the work, professionalism, and dependability make it worth it.

Technicians were professional and knew their trade. They explained everything and provided a complete service, adjusting the boiler's air/gas ratio to ensure minimal amount of CO was bring produced. The issue I have with this company is the total lack of transparency on pricing and billing. I paid at least 2x of what anyone would have charged. they spent like 45 min at my home and charged me for 1.5 h labor and the part was marked up by at least 5 times. Felt like I was mugged. The way this company behaved is the classical example of a penny-wise, pound foolish mindset. To anyone wanting to work with this company, find 5 quotes from others first and use this company as a last resort.

Went well--but felt charge was high for time spent on the job

One (person come in to complete the service, It took about) one hour. (What they did well) I don't think I have the technical skills to be able to answer that. They are professional. They were respectful of our property. They were on time and If we had any issues that needed repair at the time of the inspection they told us in a prompt manner.

One (person come in to complete the service, It took about) one hour. (What they did well) I don't think I have the technical skills to be able to answer that. They are professional. They were respectful of our property. They were on time and If we had any issues that needed repair at the time of the inspection they told us in a prompt manner.

They are coming next week to do some work for getting ready for the winter.

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Mr. Marino and his technicians were very helpful in making improvements in 2015 to our system.  As a trustee, I appreciate the professionalism demonstrated by Mr. Marino.

I have used Keyes for all my heating, air conditioning, electrical and alarm work since I moved into my Newton home 18 years ago. They are a fantastic service provider. Can't comment on pricing since Ive been so pleased with all their work over the years that Ive never gotten a second price quote on the work theyve done. The very first time I used them was in the summer of 1998 when my AC stopped working in the middle of a huge heat spell. Although I hadn't been a customer until then, since my systems were all new, they sent someone out promptly who repaired the problem. That sold me & I have been a loyal customer since then.

All the details are above. I will stay with Keyes for annual maintenance. But only future events will tell me whether they are able to provide reasonably prompt service when equipment breaks. They are a very competent outfit; I just hope that they can staff up, and are able to service "unplanned" breakdowns. If I were a big customer, with many of their systems, I would probably get better service.

First, the good: The designer was very responsive to my needs.  We worked together to get a proposal put together for exactly what I wanted.  And in the end what I had was exactly what I wanted for exactly the price quoted.  The finished result looks great and functions as expected.
What I had done: I've got an electric car coming in a few months, and I wanted the charge port installed during the summer months.  We had some back and forth by email about exactly how to install this circuit.  There were some complications because our standby generator, intended to power the whole house, isn't rated for the whole house plus the new car.  There's another big positive here, though
 First, Keyes did the leg work to figure out whether generator overload would be a problem or not (unprompted).  Second, they proposed an initial solution (disable the car charger circuit any time the generator is running) but also did the leg work to figure out whether our generator installer could do something better (disable the car charger circuit only when the generator is overloaded).  They could have made more money here on an inferior solution.  Instead they recommended that I have the generator company install the better solution after Keyes finished their work.  Bravo for that.
Unfortunately, this took more visits (5) than either I expected or the estimator expected.  On day 1, they pulled the data lines (incorrectly) and fished the high voltage line under the breezeway.  One day 2, they ran the inside wiring to the breaker box and wired it up.  On day 3, the did the in-garage PVC work.  Each of these were full days.  A partial day 4 was spent fixing the data terminations, and day 5 was the inspector.  It wouldn't be a problem that it took 5 visits, except I felt I need to be there to supervise the work, so I worked from home on 4 of those 5 days.  I would have been fine with 2 work from home days.
Part of the problem here was an estimating problem, but the bulk of it was a logistical/supplier problem.  Day one had a problem with the conductor they brought out (the jacket was cut).  On the bright side, they didn't just install dangerous product.  But getting replacement conductor slowed them down.
Instead they ran the data lines that day.  But none of the 4 circuits were properly terminated, which meant a later followup day.  When they finally fixed up the data lines, they used my test equipment to verify the lines, because theirs was 75% broken (with 4 terminating test pieces, 3 of the 4 were known by the technician not to work).  The test equipment in question costs $120.  They use pretty much the same tool I do, it's just that they have to run back and forth for every line they check.
Another stall happened when it was time to install PVC conduit in the garage.  The corner pieces were just never ordered for the job.  It took the better part of 45 minutes just to figure this out.  Ground to a halt by pieces that cost, what, around a dollar?  This time they sent a runner for the part, but it held up the work for a few hours.
These mis-steps on the logistic and execution side made the job take longer, but the job was eventually completed as requested and expected.  I'm happy with the end result.

It was quite a large project. They were very straight forward. They arrived on time and got the job done on time. They have a good reputation. They left the area cleaned up every night.  Their as a problem with some pipes, that sprung a leak and they fixed it.  It sprung another leak and then they came back and put in a whole new set of pipes. They were very responsive.

Prompt, efficient

After a long search for a company experienced and qualified to service our hot water heater and radiant heating system, we found Keyes North Atlantic. Since then Jimmy has been out three times and his colleague once. Each visit has seen a swift remedy to the problem, and although the cost is expensive, I have never felt that Jimmy nor his colleagues in the Keyes office are inflating prices or overcharging.
I am very happy knowing that if/when a problem does arise, Keyes North Atlantic will fix it. I enthusiastically recommend this company.

They show up on time. They are pleasant. They have a great value for service done.

Keyes North Atlantic absolutely sets the standard for a homeowner and contractor relationship.  I call their office with a problem, they set a reasonable date for an appointment, and then upon arrival they spend a reasonable amount of time assessing the issue.  If the potential cost threshold to resolve the issue might be a concern, they communicate a fair and accurate estimate.  Otherwise they fix the issue and bill you a reasonable rate and don't take advantage of any homeowner naiveté regarding any work that needs to be done.

I appreciate their diligence in this regard and believe they will continue to do such good work in the future upon my need for their services.

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