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"Very pleased with JNG! Neil and his crew were excellent. Replaced by fromt porch for less than half what I was quoted from another local builder. Worl is top-notch! I also had some work done on my garage doors, had a new sliding door to the deck installed, and roof, flashing and fascia repaired. All was done quickly and I couldn't be happier with the results. I will definitelyuse JNG again this year, have another list of projects for them to do!"

"He called to set up a date to look at my house and see how to install the heat pump. He then had a date and installed the heat pump. He was on time, answered all my questions and was very professional. I would hire him again in a minute!!"

"Brandon is a stand up guy ! He went out of his way after regular working hours on two different occasions. He has my business"

"Great"

"Chuck did an outstanding job on our first furnace inspection. He clearly explained the details of what he was testing/checking for, and made some really helpful recommendations on how I could make our heating more efficient. I couldn't be happier with Chuck and Laplante's service."

"Completed the job ahead of schedule, under budget and did quality work. 100% would recommend"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"Good guy, bad plumber. I hired this plumber to clean and fix a squeaky heat pump - what should have been a straightforward job. Instead, he spent half the day aimlessly milling around, never solved the problem, and likely made it worse. Then, without providing an invoice, he pressured my wife to pay him on the spot. He charges what a lawyer charges per hour and charges for transportation. When I sent him video proof that the issue persisted, he ignored me for a week. When he finally responded, he deflected responsibility and flat-out refused to come back and fix the problem. This was an unprofessional, frustrating, and costly experience. Save yourself the headache - look elsewhere."

"I was very impressed working with this company. Communication was superb right off the bat. We went over the job in detail, and it was completed perfectly. The company is very professional and pays attention to every detail. The price was good too! They also cleaned the area thoroughly and my property looks exquisite. Hire this company with confidence. Thank you!"