Roto-Rooter Plumbing & Water Cleanup

I had a GREAT experience with Corey (who did the actual work) as well as everybody who worked to schedule his visit. I appreciated being given the option to hold off 'til Monday and avoid a weekend upcharge. Service was exactly as quoted and is just the going rate. They stayed in contact through the whole process. I also learned a thing or two from Corey (avoid antimicrobial soaps) and have re-committed to minimizing garbage-disposal usage. I pre-cleaned the mess in my basement and Corey left it just as he found it.

Please be very aware of what you are paying for with this company. They claim that they are emergency plumbers, so you will be paying an extreme amount of money for their "emergency service". They charge by the whole hour, so even a half hour will be charged a whole hour. I was unaware of this when I hired them, and when I got my labor bill, I was shocked to see that 1 1/2 hour cost me $700 in just labor alone! While it was for two people, this is simply outrageous! They also took all my copper pipes (and I had some large 3" ones) without asking me if I wanted to keep them, and by the time I realized it, they were gone.

Replaced all three with best in class guts with no more floater style and all work great and no running water at all times.

Craig had a worker at the house within a couple of hours and had an excavator scheduled for the next morning.  The work was done carefully, the exterior line was installed and I had a working sewer on day two...which I thought remarkably fast.  Craig also dealt appropriately with the insurance company and I was very pleased with the guidance given by him and by the people who work for him.  As I have never had such extensive sewer work needed before, I have no idea about the cost, but the efficiency and thoughtful care given to me by both the owner (Craig) and the men who work for him...lead me to believe that the cost was fair and necessary.  In my 135 year old house....this was work that obviously waiting for its turn and I am glad that Craig and his team were there to complete it.