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"Awesome Amazing job"

"This contractor did an amazing job at installing 16 new double hung windows. I was totally impressed with their skill level and efficiency. Only negative thing I have to say involves interior cleanup. Once work was accomplished in the house, they did not adequately clean up the debris as a result of window remove and install. That is something that needs to be stressed!"

"They were very professional, arrived on time and finished the job in one day, would hire again in a heartbeat."

"Great work, this is second time we used them."

"Owner Ricky Stroup was infinitely patient with us, as after our initial meeting it took us over a year to hire his company to do this work. During that year, we had multiple conversations with him regarding the scope of our project, and he was as willing to contract the scope as to expand it. He wrote several proposals for us, so we could see the financial impacts of our different scope options. Our indecision on scope, and delay in scheduling, never caused any frustration or ill will on his part. Mr. Stroup was helpful, friendly, and patient throughout! His team installed everything in one day, and all who worked on our project were extremely courteous and professional. We have been very impressed with the quality of the work. Working with Gutter Glove of North Carolina was an enjoyable experience, and I recommend this company!"

"I was promised excellent work for the money I pay. The product I received is barely satisfactory. The windows are new, but that is the only good thing about them. The alignment of window parts is very poor, the UV film inside the windows has bubbles, screws are sticking out of the inside frame, caulking is uneven. Scheduling service made every effort for me to never meet with the team, even when I said I don't feel safe if they come to my house without me. The President of the company, Gerry Rogers, is not responding to my emails after giving me a call and saying that they take every customer's satisfaction seriously. Seriously? It has been ten days since I sent him an email and still waiting for the response."

"Everything went well. They arrived on time, did a good job, cleaned up after themselves, and the communication was great. I would hire them again."

"Mr. Jones did the work himself. He was professional, kind, explained what he was doing, provided advice and was wonderful to work with. I would recommend him to anyone needing work done on their hone."

"Excellent job employees were professional and friendly. Job was completed with a wonderful cleanup of debris. Would recommend this company for any style or type of roof."

"My wife and I were in need of a roof replacement. So, we spent time shopping around and getting different quotes. Eventually, I came across Tidewater Roofing. They sent Homer Gurganus out to give us a quote. He was very personable and polite. He gave us a reasonable quote compared to other quotes from different companies. So, my wife and I agreed to use their services because of Homer's great customer service, the price, and eagerness to replace our roof (surprisingly, my wife and I had this problem with other companies). However, this is where the pleasantries ended. The first sign of poor communication arose when it came to paying the down payment for the services. I waited over a week for someone to contact me to make the down payment. I eventually had to call them. I'm not sure if this was a misunderstanding on my part or a lack of communication on Tidewater Roofing's part. Either way, I was happy to start the process to replace our roof. Once the down payment was made, I was told that the production team would be in contact with me to schedule the roof replacement. I understand that this process could be longer due to a large number of jobs or could be delayed to weather however I figured someone would contact me within a week. I waited over a week and called them back. I was told that the production manager will give me a call. This continued for nearly two months. I was told either the production manager was on vacation (everyone deserves a vacation and that is not my issue) or he would call me back each time I called. Eventually, I emailed Homer about the issue we were having. After contacting Homer, my wife finally got a call from the production manager to schedule the roof replacement. On June 12, 2022, the roofers showed up at our house and proceeded to work on our roof. They worked exceptionally hard throughout the day to get the roof finished. For the most part, the work looks great however there are some issues with a few spots. I included a picture that highlights the worst area. The remaining issues are not as bad but aren't what we paid for. I mentioned this to Homer who had the guys sent out but they did not fix any of my concerns. A week later, I get my final invoice which is nearly $2000 over the initial agreement. In the contract, there is some subject to change in the agreed-upon price however I never approved this amount. In every home renovation that I know of, they get approval from the contractee before they add any additional charges. We were never given any options or warning about these additional charges. What seemed like a great decision to employ Tidewater Roofing became frustrating at the very least. I regret choosing them for our roof replacement. I left this same review on google reviews. The owner responded to me with "We apologize for the experience you had with your roof replacement. It is our understanding that our project manager is already scheduled to visit with you to inspect and address your concerns with the installation as well as review the terms & conditions of the contract you agreed to in regards to additional charges for wood replacement (which we significantly discounted from the amount stated in your signed contract)." I appreciate the quick response but this will be the second time someone has been sent out. The first time they did nothing to fix the issue nor did they come to talk to us. I understand that they "discounted'' the cost that was in our contract however no one discussed with us any additional repairs that needed to be done. If someone had come to talk to me before this additional cost was added, I could have either approved or denied the changes and we could have gone from there. There was zero communication from the beginning of our roof replacement."