Jim Hicks Home Improvement

I interviewed 5 contractors before selecting Jim Hicks and his group. Jim came across as honest and forthright, I did not get a sales pitch. He listened to what I wanted and came back with a fair quote. It wasn't the least expensive, and it wasn't the highest. He took the time to meet with us twice before we could decide. After selecting him, he set us up with his general contractor, Justin. I felt comfortable working with Justin from the very start. He made himself accessible to me at all times, by phone, text or email. He constantly kept me in the loop on what was happening when, which team would be working, and worked harm to make sure we were inconvenienced as little as possible. He took time to explain what was being done, in what order, and why. His teams; the engineer, brick workers, framers, and drywall installers were all very professional. They all worked together, and showed respect for each other, Justin, and our home. One structural issue came up, and Justin halted work immediately until it could be addressed and resolved. We have a steel home, so attaching the roof presented some challenges. He continually worked hard to make sure I was getting what I wanted and worked with me on designing and deciding on details as they came up. Justin paid very close attention to details so that the finished project was correct, many of which I wouldn't have thought of, or known enough to ask. The project from start to finish took from April to October, came within a couple thousand of the original quote (because of some added features) and I am thrilled with the results. In order to save money, we requested to do the finishing work ourselves; trim work, tiling, door frames, painting, etc.. They were very flexible, working with our requests, and did everything they could to make our work easy and offered helpful suggestions along the way. The room is beautiful, exactly what I wanted. It works seamlessly with the rest of the home, and doesn't look like an addition. We will definitely use them again if another project comes up.

It went okay. A few times workers did not show when expected or showed up much later. The work done was good enough and the crew was very personable.

The initial call went well. The representative was very polite and professional. I explained that I needed work done on my bathtub/shower and that I wasn't exactly sure if it would need to be replaced or just repaired. I also explained that I had water damage in the walls behind the bathtub/shower. When I attempted to set up an appraisal appointment, they suggested a date around three weeks from the time I called. When I asked if I could get an appointment sooner, they said that another representative would contact me later that day. A few hours later, I received a callback from another representative. I don't think this call was recorded, because she wasn't as professional as the last representative. She started asking me detailed questions about whether or not I needed tiles replaced and exactly what I needed to be done (though I had already explained this to the best of my ability a few hours prior). When I tried to explain that I wasn't at home and really couldn't answer her questions explicitly. And that I wouldn't know the answer for certain until I actually discussed it with a professional, after an appraisal. She kept insisting on more details. She said they may need to refer me to someone else, since my job may be too small for what they usually do. I told her that I wasn?t aware there was a limit. She became argumentative and said that there wasn?t any limit, but the minimum job was $475 (which sounds like a limit to me). I?m sure that what I need done, will be a lot more the $475, but I?m not going to go around and around with someone who doesn?t want my business.

The price was great, we did purchase a lot of stuff ourselves (appliances, faucet etc) so the price was more for their labor and coordination between all the different folks that need to work on the house. We removed most of the plaster on the wall that was being removed, and painted ourselves. Jim and Justin turned our tiny one person kitchen into a space that many people can enjoy at one time. There were snags along the way, it is an old house, that caused some delays, like the ceiling coming down on the carpenters, but Justin did everything he possibly could to ensure the job stayed on track and as close to what we budgeted as possible. Their office coordinator Sharon made it easy to contact and set up appointments with the cabinet makers and flooring folks. The only thing we marked down was punctuality, and that was because some of the subcontractors weren't always on time. The project was slated to take 3-5 weeks, and it took a little over 3 months. This was also due to unexpected add ons, such a new ceiling had to go up and more plaster had to be removed from sections of wall.

This was the first time that I used a contractor for a large (large to me) project. Overall I was very pleased. I had planned to obtain several quotes on the roof but in the end Jim Hicks was the only contractor to quote the work. Jim showed up for the consultation with a drawing of the roof that detailed the roof?s pitch and size from aerial photographs available on the internet. Jim needed our time for the consultation to find out if we had any special concerns and to view our house from the ground. The use of technology by Jim Hicks as well as their qualification as a Certain Teed partner impressed me. The quote for the basic roof installation was in line with what one of my neighbor?s was quoted earlier by another contractor. I am very happy with the process and the results. There really wasn?t a lot of time between when the roof was started and completed. Jim Hicks was prompt in quoting the work and in starting and completing the job. I was especially happy that everyone maintained control on the job site and cleaned up after themselves. Justin Foreman stayed on top of our job kept me and my wife informed of the progress. I was very happy to have someone explaining how they can go ahead and get started on our work due to revised scheduling and that work is already finished. I plan to use Jim Hicks for future home improvement projects.

I'm a bit disappointed. Jim was great - he seems very knowledgeable and honest. He spent a good amount of time with us explaining how the problem probably happened, and what would most likely be required to fix it. When I asked him about their labor rates, he shied away from answering the question and said his estimators would get back to me. That threw me off a little since he said he'd been in the business for a long time, but I assumed maybe he was uncomfortable talking numbers. Still, we walked away from that meeting thinking that we might have just found a new company for the work we do on the house as he seemed knowledgeable and had a great personality. Then his estimator sent me an email quoting $85 per man hour for labor. Based on previous experience this labor charge seemed high, even for a larger company with more overhead/admin costs. Coming from a project management background, I always ask for an itemized estimate. Materials, labor, overhead and profit. Hey, companies are in the business to make money, but as a customer I should have the ability to see transparency in the company taking my money and know/agree to how much profit and overhead I am handing them. I asked for these amounts broken out, and the estimator seemed irritated, saying I'd have to wait a couple of weeks and that he'd broken away from other projects to "accommodate [my] need to get on [their] production schedule". Beyond the slightly passive aggressive response, I also find it really odd that someone who estimates jobs full-time does not know average percentages for overhead and profit. They know how much they pay their people. So I responded saying I was surprised, and another two week delay of even getting started wouldn't work for me. At that point, I'd rather go with another company. I got another irritated response back, basically indicating that I was already getting a discounted rate, that they gave me a hurried rough estimate "in my time of need" and that to answer my question, they use a spreadsheet with over 240 lines of itemized factors to create the estimate. Which skirts around directly answering my question, and again, sounds pretty passive aggressive. Ultimately, waiting two weeks just for an explanation of a very simple estimate just seems silly to me. Perhaps the quality of their work is amazing, and therefore their rates are readily paid by return customers. If that is the case, I'd still think they'd be openly willing to share more information for their estimates and explain why they are worth every penny. In this case, the customer service stopped at Jim Hicks. His estimator seemed irritated that I was not more thankful for him taking his time away from bigger projects to focus on mine. Well, this small project could have led to a lot more for them, so it's disappointing. Especially when Jim seemed so promising.

Jim Hicks came out to the house and did a water test on our roof to determine the source of the leak. Previously we had another company come out and repair it with no luck. Jim found three leaks on the roof, all confirmed with a water test. Crew was scheduled quickly and they were very efficient. Best news is that the leaks are finally repaired and we can rest easy.

I had a leak in the heating floo where rainwater was leaking into my garage. Mr. Hicks came out and did a visual inspection then hopped on the roof to perform a water test for leakage. He decided it wasn't the shingles but the cap on the gas heating floo. So he let me know I needed to call my HVAC people that I had a service contract with to come and caulk up the leak. Seems very simple. I do have a call in to my HVAC people and am very happy its not my roof. I like having that peace of mind, thank you, Mr. Hicks!

He was very professional and we were pleased with him but it was a little too pricey at the time.

Jim came and looked at the issue and determined what needed to be done. He gave me a fair estimate and we scheduled a date for the work to be completed. The gentlemen who came to repair the ceiling were on time, friendly and efficient. All the work was completed in one day. I did call them to come back and paint the ceiling into my living room so that there would not be a visible paint line where the rooms separated. They were very understanding about it and came back the very next day and finished painting.

The water hose test is the key. No wasted time doing repairs that "may" fix the problem as I had already tried. They found the problem, made the repairs promptly, and after the test of a good rain the other night, NO LEAKS!!! You can trust Jim Hicks and his team to tell you exactly what is needed to get the job done right. Thanks!

He did an excellent job. I was impressed with how he always got back to me, I never had to chase him to return my phone calls or answer questions. He originally came to just repair some places in the roof that were leaking. He found that everywhere under the roof was rotting and showed my husband that it needed to be replaced. We took Jim's advise and went ahead and replaced the whole roof. Jim was always in touch and very good about communicating. I have recommend him to others and I would use him in the future.

It turned out great. I thought the quality was excellent. I was impressed with how responsive Jim was to any questions we had. The project took longer than we thought but it was due to weather and unforseen things coming up. We had issues with squirrels in our attic so it was frustrating to ensure that all the squirrels were out and could not get back in before Jim could start the work. Their tools were always put away neatly and they cleaned up well before they left each day. I would recommend him to others. We have had lots of complaints from neighbors about how nice the house looks.

The quality of the work was excellent. This was the first time we used Jim services and they were great to work with. I would recommend him to anybody. They accommodated us to meet a deadline on a house we were trying to close on. They bent over backwards to make it happen for us. They had very fair pricing. Everyone was extremely professional in the way they handled it, they were friendly, and followed up when they said they would. I dealt with them solely over the phone and they were very reliable and responsive.

It's going great! Our room addition is all closed in and about ready for the inside work. Jim listened to me from the "get go" about what my vision for the room was and made great suggestions. He and Justin have kept us informed about each step of the process. Everyone who has or is working here have been very professional and courteous.

They did the job in one day. A supervisor came out afterwards to check the job. The owner contacted me with an additional follow up after the first storm to see how the window turned out. This was my first time using their services and I was very impressed. I would recommend them to others and would use them in the future.

I am the property manager of this property. I am submitting this only because Angies list asked if we had ever used this company. My experience is as follows: I told Jim in early October, that there were two ceiling leaks at the property at two different locations of the house. He met me at the house was very friendly and determined the leaks could be stopped by applying Chimney saver to seal the bricks. I got the estimate on October 26 and submitted it to the owner who approved it on November 11...I sent the approval to the company the same day. I sent emails to Jim Hicks Home Improvement on the following days asking for someone to communicate with me about scheduling the job: 11/18/11, 12/13/11, 12/20/11& 12/27/11. All the while, the leaks are still leaking! I finally got a reply email from a Jim Hicks employee on January 10 stating that the rain the last couple of days was keeping them from waterproffing the brick. The same gentleman sent me an email on Feb. 3 stating that the work had finally been completed and asking if we needed an official invoice. I replied, Yes, we need an invoice. After a week, we still had not gotten an invoice so I had to email their company again. Finally, on February 17th someone from their office sent me an invoice for $425 which our bookkeeper paid promptly on February 21st. Three days later, I get another email stating that they had gotten our payment but the correct amount owed was for $475.00. I could not believe after all their delays, non-communications and then incorrect invoice that they would dare to even ask for an additional $50.00! On an up-note...we have not had any more leaks reported to date, so the sealent apparently worked. Good product, good application, bad everything else. I have over 150 houses to manage and I don't have time to babysit our suppliers.

Jim was very professional. He was punctual and e-mailed us our quote. After obtaining about 6 quotes, our decision came down to Jim and another company. It was a very hard decision.

The guys from Jim Hicks Home Improvement were very prompt. They came out when they said they would.

We were told after the May 6th visit that we would have the estimate by the end of the week. It would be sooner except his guy who does the estimates was out on leave. I called the office on the 13th inquiring about the estimate and was told a message would be forwarded. They called back later and said that we would have the estimate by the evening of the 14th and that they were waiting on the most cost effective material costs. I did not receive the estimate until the 16th and it was a short form proposal. On the 26th I returned an e-mail requesting the full form estimate as we were going to proceed with having them do the work. We never got a response back. Mr. Hicks estimate was the middle of the 3 price wise, however the contractor with the lowest estimate was not returning our calls so we decided to have Mr. Hicks do the work. We did finally hear from the contractor with the lowest bid and decided to hire them as their price was more than half of Mr. Hicks estimate and Mr. Hicks office did not return our e-mail request. The work done by the contractor we hired is incredible and we are very pleased.

I choose Mr Hicks' company based on reviews posted here; unfortunately, my experience did not reflect those evaluations.

We received several estimates for a bathroom renovation. Jim Hicks was promt, friendly, and professional during his visit to collect information for our estimate. However, the estimate was higher than our budget. Although, they were willing to negotiate the estimate with us it was still unfortunately too high. We would have loved to work with him had our budget permitted.

They were very prompt in coming out and giving an estimate. Extremely professional and knowledgable on all aspects and very thorough in their estimate of work needed. I chose another route for work to be accomplished as they were more expensive but wish I would have selected this company; I will in the future as the quality of work would have been worth it.

Once the estimate came in, we got with Ed on a different cabinet that would be more in our budget, it took a week or more for us to get together with him to give our okay to the new cabinet. Once I did this, Ed was suppose to send us a new estimate. After no response for about 2 weeks we decided to start interviewing other contractors. We would have hired Jim Hicks for our kitchen remodel, but the lack of communication is what killed if for us. I emailed on several occasions to want to talk about the estimate and put the finishing touches on it and move forward. But not response. We decided on another company, then we heard from Jim, he wanted to know if he had everything we needed and where we were at with our decision. At this point, I explained to him that it had been 25 days later since we last heard from anyone and because of the lack of communication we thought you were not interested in our remodel and have since found another company. I wish we could have worked it out. I'm always wanting to help fellow veterans when possible, but in case we were not. I would consider giving him another chance in the future.

Their quote was for over $2,000. They were flexible on the quote that I got but I did not actually have any work done by them. They were very professional and explained things about what needed to be done. I liked their quote but did not have money for the actual purchase. Their pricing was about average.