Jim Hicks Home Improvement
About us
Jim Hicks is a Gulf War Veteran and a longtime resident of Tidewater Virginia. He has been serving his neighbors in Hampton Roads with home improvement services for over 13 years. Jim has been recognized on a local and national level for his leadership in the home improvement industry. For all your remodling and design needs, Jim Hicks has the solution for you. Jim Hicks Remodel & Design is a Design/Build remodeling firm. The benefit here is that both the design and the construction teams are working in unison. Our Design Team will work with you to create what can be accomplished with your home’s actual structure, while our Production Team ensures that what is being designed is something that will actually work onsite as well as ensuring that the design is in alignment with your budget. With our Design/Build system costs are known far earlier in the process so that decisions can be made during the design of the project to conserve resources, and eliminate hidden costs. Also, consult Jim Hicks Home Improvement for all your roofing and siding needs. With over 10 years' experience in Hampton Roads, his team will be able to answer all your roofing and siding questions. Not sure if you need a new roof? Contact Jim Hicks Home Improvement for a consultation on whether you're in need of a new roof or simply a couple repairs. If you do indeed need a new roof, look to Jim Hicks Home Improvement for a no obligation, free quote.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 15% | ||
| 0% | ||
| 5% | ||
| 0% |
I interviewed 5 contractors before selecting Jim Hicks and his group. Jim came across as honest and forthright, I did not get a sales pitch. He listened to what I wanted and came back with a fair quote. It wasn't the least expensive, and it wasn't the highest. He took the time to meet with us twice before we could decide.
After selecting him, he set us up with his general contractor, Justin. I felt comfortable working with Justin from the very start. He made himself accessible to me at all times, by phone, text or email. He constantly kept me in the loop on what was happening when, which team would be working, and worked harm to make sure we were inconvenienced as little as possible. He took time to explain what was being done, in what order, and why. His teams; the engineer, brick workers, framers, and drywall installers were all very professional. They all worked together, and showed respect for each other, Justin, and our home. One structural issue came up, and Justin halted work immediately until it could be addressed and resolved. We have a steel home, so attaching the roof presented some challenges. He continually worked hard to make sure I was getting what I wanted and worked with me on designing and deciding on details as they came up. Justin paid very close attention to details so that the finished project was correct, many of which I wouldn't have thought of, or known enough to ask.
The project from start to finish took from April to October, came within a couple thousand of the original quote (because of some added features) and I am thrilled with the results. In order to save money, we requested to do the finishing work ourselves; trim work, tiling, door frames, painting, etc.. They were very flexible, working with our requests, and did everything they could to make our work easy and offered helpful suggestions along the way.
The room is beautiful, exactly what I wanted. It works seamlessly with the rest of the home, and doesn't look like an addition. We will definitely use them again if another project comes up.
"I am very disapointed in the grade we received from this member, despite the fact that they said in their reveiew "they would hire us again." I guess this project proves the rule "no good deed goes unpunished". There is a saying among contractors "Don't go behind another contractor and fix their mess" which is what {removed member name} asked us to do after he had fired another contractor for the job he was doing on a new deck. Against our better judgement we not only agreed to fix the deck, the broken siding, trim and windows, but also agreed to a deadline time limit to complete the project. Despite working through snow and rainy days we completed the project on time. {removed member name} expressed that he was very please with our craftsmanship and then asked us to look at several other projects he needed on the home, to include kitchen and bathroom remodels. It was after the completion of the project when things started going sideways. When we asked for final payment, {removed member name} told us that our contract (all 6 pages of it) was so loosely worded he couldn't believe that we would work with such a document and proceeded to attempt to re-negotiate the final amount due. It took us TWO MONTHS after the project was complete to receive payment and even then there was a disputed amount. The good news is that the neighbors loved our work and the word of mouth referrals have led to multiple other projects in the Kingsmill, Williamsburg neighborhood. You can see before and after pictures of the project at our blog at www.jimhicks.com. The link to this project's entry is here: http://www.jimhicks.com/remodels/rescuing-a-kingsmill-williamsburg-homeowner-from-a-bad-contractor/"
(appliances, faucet etc) so the price was more for their labor and
coordination between all the different folks that need to work on the
house. We removed most of the plaster on the wall that was being
removed, and painted ourselves.
Jim and Justin turned our tiny one person kitchen into a space that many people can enjoy at one time. There were snags along the way, it is an old house, that caused some delays, like the ceiling coming down on the carpenters, but Justin did everything he possibly could to ensure the job stayed on track and as close to what we budgeted as possible. Their office coordinator Sharon made it easy to contact and set up appointments with the cabinet makers and flooring folks.
The only thing we marked down was punctuality, and that was because some of the subcontractors weren't always on time. The project was slated to take 3-5 weeks, and it took a little over 3 months. This was also due to unexpected add ons, such a new ceiling had to go up and more plaster had to be removed from sections of wall.
"This was one of our favorite kitchen's we've ever done! It wasn't the most expensive or the most glamorous but it made such a big impact on the lives of the [member name removed] family from what they had been working with before. They were patient and kind and a joy to work with! We were truly blessed to have them as clients!"
I am very happy with the process and the results. There really wasn?t a lot of time between when the roof was started and completed. Jim Hicks was prompt in quoting the work and in starting and completing the job. I was especially happy that everyone maintained control on the job site and cleaned up after themselves.
Justin Foreman stayed on top of our job kept me and my wife informed of the progress. I was very happy to have someone explaining how they can go ahead and get started on our work due to revised scheduling and that work is already finished.
I plan to use Jim Hicks for future home improvement projects.
I told Jim in early October, that there were two ceiling leaks at the property at two different locations of the house. He met me at the house was very friendly and determined the leaks could be stopped by applying Chimney saver to seal the bricks. I got the estimate on October 26 and submitted it to the owner who approved it on November 11...I sent the approval to the company the same day. I sent emails to Jim Hicks Home Improvement on the following days asking for someone to communicate with me about scheduling the job: 11/18/11, 12/13/11, 12/20/11& 12/27/11. All the while, the leaks are still leaking! I finally got a reply email from a Jim Hicks employee on January 10 stating that the rain the last couple of days was keeping them from waterproffing the brick. The same gentleman sent me an email on Feb. 3 stating that the work had finally been completed and asking if we needed an official invoice. I replied, Yes, we need an invoice. After a week, we still had not gotten an invoice so I had to email their company again. Finally, on February 17th someone from their office sent me an invoice for $425 which our bookkeeper paid promptly on February 21st. Three days later, I get another email stating that they had gotten our payment but the correct amount owed was for $475.00. I could not believe after all their delays, non-communications and then incorrect invoice that they would dare to even ask for an additional $50.00!
On an up-note...we have not had any more leaks reported to date, so the sealent apparently worked. Good product, good application, bad everything else. I have over 150 houses to manage and I don't have time to babysit our suppliers.
"Thank you Member! We hope that you are enjoying all of the work that we have done to your home. It has been a pleasure working with you and if you ever need us again in the future please do not hesitate to give us a call."
Within three days of requesting quote, I had a meeting, quote, and contract presented. Work was to begin within 3 to 5 days, however, I had to call to initiate and the work started on March 6th for the roof and the entire project including gutters was completed on March 14.
The only problem was with the start date and the gutters took longer than expected because of incorrect measurements and the laborers had to return 2 days after beginning to install remainder.
The roofer and the gutter installers were professional, cleaned up after work. Jim Hicks answered all my questions, explained what was to be done and my options. I felt very comfortable working with him and would call again and recommend to others.
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