"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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"I had drainage and sump pump added to my basement. The men, Brandon, Michael, Gabe, and Devin, worked VERY hard and the end product was great. I also appreciate their respectfulness in communicating to me about the project. Also, I received quick help anytime I called the office and spoke to Jessica. Many thanks to all of you!"

"Michael removed a wall between our kitchen and living room, then installed brand new flooring throughout. He leveled the concrete before laying the new flooring. Also relocated the washer/dryer to a new laundry room. Very nice to work with and completed the work quickly and will no hassle. We would love to have him do more work on our house in the future."

"I love this virtual service. My Whirlpool Duet was flashing an error code related to the drain pump. After cleaning the pump, the error was still showing. I set up an appointment with Neli and spoke with a very knowledgeable representative. He assessed the machine and was able to determine the likely cause of the error. After the appointment, I was sent information on ordering the replacement part and how to set up a call to install the new pump. I would use Neli in the future for any appliance issue!"

"Very friendly install crew explained things very well"

We specialize in basement waterproofing, foundation services and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!\n\nFoundation Repair\nFoundation Stabilization\nBasement Waterproofing\nCrawlspace Encapsulation\nSump Pumps\nBowing Wall Repair\nSagging Floor Repair\nStructural Repair \nJoist Repair\nSill Plate Repair\nMain Beam Repair\nExterior Water Management

"The shower installation went very well."

"From start to finish, easy to order, open communication, excellent workmanship with the install and satisfaction follow up, remarkable."

"Josiah showed up on the days he promised and worked diligently to complete my shower install. He and his partner were respectful and congenial with my family, he even went out of his way to bring my grandson a gift on his second day in my home. I would re-hire Doc's in the future."

We invite you to experience a tradition of customer satisfaction that will exceed your greatest expectations. Our professionalism and quality workmanship will accurately reflect your taste and lifestyle. From conception to completion, we work with you until the job is done. We are ethical, honest, and easy to communicate with. \n\nCall us today you'll be pleased you did. Thank you\n