Remodel USA

Please Read - Awful and expensive experience We were quoted a price, interest rate, and wrote a deposit for 1000 dollars. Once we didn't qualify for the rate we rescinded the contract immediately. They told us that the finance manager would call us and we were fine with that but in the meantime they cashed our 1000 dollars check that we had written on the 4.9% interest rate, (stealing) and eventually gave us two options 1. Pay 30% of the 23,000 contract for materials (which we were told were backordered). They were not out a penny. or 2. Get job done regardless of our desire to get other quotes. We are having to take them to court for the 1000 dollars. The salesman was not honest with us and basically wanted money for no work. Will tell everyone I know to keep them from falling into their trap. God Bless

I am far from pleased with the process from start to finish. Percy Melendez was my assigned project manager and was not very communicative prior to the work being scheduled. When the contractors completed the work, I noticed that they hadn't completed the tiling underneath my washer/dryer and the trim around the new tile work didn't match the rest of the house. The contractors told me that they ran out of tile and would need to re-order more and come back to finish the job. Percy also agreed that the tiling and matched trim could be done at a later date. I requested that he put this in writing and that never happened. After multiple texts, emails, phone calls to no avail, I was finally able to get a response from another project manager about this fix. Percy finally contacted me and sang a very different tune that the contractors were unable to move the washer to do the tiling and they were not instructed that the trim match was necessary. Within 2 months of the tile work being completed it was already lifting and catching on all the doors. The contractors came back over 4 months later and finished the work. However, on the phone Percy told me that if the issues still persisted with the doors he would have a resolve to fix the issue, even if a few years down the line. I asked him to again put this in writing, and no such response yet. I have again sent a few texts to him asking for this and nothing. The work itself is average, which is disappointing as it cost nearly $20K. I would definitely NOT recommend using Remodel USA for any reno needs.

There were minor issues during construction. The program manager admitted this was the first of this type of configuration. In 2018 they had to come back because the roof was leaking. Now in 2022, the roof is leaking in multiple places, there is black mold growing in my basement to the point that two wood joists are rotted, and the frame of the French doors they installed on the deck level are rotting. Since February 2022 I have made dozens of calls, written the the production manager and all I get is no response, excuses that phones aren't working, or the sunroom manager has been out of contact for 3 weeks because of COVID. My contract clearly states I have a transferable, unlimited warranty - but now 6 months later I have squat.

Horrible Company!!! I hired Remodel USA to remodel my kitchen in December 2019. I was so excited about my new kitchen and the salesperson did a great job hooking me. Even the president of the company called and thanked me for choosing them. I thought I found the best company but unfortunately once they got my deposit I discovered that they are a nightmare. I called for months trying to figure out when they were going to start the work and the once they did show up they just tore everything up and left me with a huge mess that I now have to pay someone else to fix. Not one permit was pulled despite being told it was being done and that the city was asking for this or that to justify delay after delay. Then when confronted they tried to say that permits were not needed even though the city assured me that that was not correct. And confronting them was another issue all together. No one knows what is going on from the top on down. Poor communication and dishonest business practices are their staple. Don’t let these guys take advantage of another person.

The windows arrived on time but there was six windows that arrived with half screens , which are fine for opening the bottom half of the window but opening the upper the screen does not fit well to the window and bugs just come on in... was promised replacement FULL SIZED screens NEVER happened! March24,2020 we had the final windows installed but the kitchen window screen was torn before it was even off the truck...was again promised a quick replacement . I have called repeatedly about the screens to be promised again and again to have them soon... it’s now 4 months later and STILL no screens!!! We bought top of the line windows so they’d last a long time and do enjoy fresh air in the house often but can not open the Kitchen window because of the lack of the screen!! NOT HAPPY!!!

The project went well. The house is 94 years young and has settled significantly. The crew made the correct adjustments and used effective approaches to complete the project to our satisfaction.

They did an excellent job. Very professional, terrific attention to detail. Very impressed with Alex Janos, Nelson, Carlos, and Ceasar.

I signed the bathroom remodel contract on Jan 25, 2019. Today is Jul 18, 2019 and the work has not been completed. Everyone you work with is friendly, professional, polite, and well-meaning in responsiveness. Edgar’s quality of work is outstanding and my bathroom is beautiful without a doubt!! But now that the company’s been paid, I’ve been forgotten. My windows don’t have screens, so I can’t open them for fresh air without bugs coming in. I was told the screens were ordered in May which was my last contact with anyone. The contents for under my vanity have been stored in boxes because my shelves have not been installed. This is unacceptable! Mr. Khader Mughrabi, VP, called me after I signed the contract to thank me for my business. I want him to know it’s been almost six months and the work’s still not done. I just want my job completed and after that I won’t contact Remodel USA again!!

The sales person, Suzy, described their process, (which turned out to be mostly accurate), and suggested materials, which I chose (which turned out to mostly the ones available). The linoleum I chose did not look much like the picture she showed from the Web, but it's OK. There was a bit more time than promised between her visit and the call from the office, but not much. My construction manager was Jason, and he was here every day and made sure that all worked well. Ryan was my installer. Everything is wonderful; the cabinets are great and the installed tile is really striking. Ryan cleaned up every day, came promptly, and did excellent work. The only negative things are that the cabinets (by Wolf) have "moveable" shelves that are so hard to move that each one takes about 10 minutes of sweat-inducing strain to unfasten. They want their shelves to be sturdy, and they could accomplish that with the same system, but make the shelves about 1/8 of an inch shorter. Also some quarter round still needs to be put in the closet. One of the electrical outlets took some adjusting because it was set too deep. Remodel USA will do the kitchen etc, but does not paint, so we spent a fair amount of time cleaning, priming, and repainting the walls and some woodwork. I worked on some other parts that were difficult (electrical and heating), but that is because it's an old house.

Everything from sales to install was excellent! Great customer service. Explained everything well and made us feel comfortable with our decisions.

We recently remodeled our master bathroom and after extensive research we selected Remodel USA. We initially met with Martin Rabone who spent several hours showing us the various options available and assisting us in making preliminary selections. We were directed to various distributors who work with Remodel USA to make tile, granite and fixture selections. We found all of them to be extremely helpful. All parts of the project were carefully worked through with no work beginning until all the materials were available. We were told the project would take 2 weeks from start to finish and were pleasantly pleased that they finished a day early. Our production manager, Percy Melendez, assisted in final choices of materials prior to ordering and insured that we had the correct items and was meticulous in overseeing the two workers, appearing frequently and phoning often to be sure we were happy with everything. Two people were assigned to do the entire instillation except for the frame less shower glass. This meant that there was no waiting for various people who might be delayed by other jobs and the two knew how to do the tile work, electrical work, and plumbing. Both workers were extremely attentive to making sure that our carpets and furnishings were protected and provided advice about placement of grab bars and the showers. They approached us to make final placement decisions before instillation and did everything possible to make certain we would have the master bathroom we envisioned. The frame less shower surround was also expertly installed. All workers cleaned up the area daily and left no construction or other trash behind. Overall, we were exceptionally pleased with our entire experience and highly recommend Remodel USA. We will definitely consider them for future home projects as they do additions, windows, and other things.

It took some time to get the permits and everything but once that was done it went quickly. There were only a few communications breakdowns.

Remodel USA did a wonderful job on our floors. The team was punctual, professional and polite. The work was done quickly. They were good at communicating the process and letting us know what to expect. They even painted the trim in our bedroom even though we didn't expect it.

Very smooth. I love my kitchen! Every one was friendly and professional. I would definitely recommend my team of workers!

Everything went beautifully, and I'm so thrilled with my new floors, kitchen and bathroom. I especially appreciated the follow-up visits to fix little details and to make sure I was completely satisfied.

It went well. The doors look beautiful. I would have liked to get my front entry way and other work done, but the price would have been substantially more. Since I am pleased with the quality product, I won't complain about the price.

These guys did a great job! I now have my dream bathroom. They arrived when they said they were going to, they answered all of my questions and when I had concerns they didn’t leave until I approved. I will definitely keep Remodel USA in mind if I have another project.

I started the refacing project and realized it was more than I wanted to do .. Remodel USA gave me a contract with a price I could live with. The work was completed on time to my full satisfaction. The pictures don't do justice to the work they did. I'm very happy with the results.

They did an amazing job on my bathroom. The finished job far exceeded my expectations. The work was complete on time and while I was out of town for business. Each day they provided me updates and pictures to show the progress. I would definitely hire them again for any house projects.

Their installation team was incredible. Timely and finished earlier then anticipated. Gave the house great care in making sure rugs and floors were covered and all inside workers had protective gear around feet. Worked as a great team. Would definitely use them again.

Looks great. Both the adults and the children enjoy the look and feel of the updated area!

The job was done on time and looks great. The team was highly professional and kept me informed every step of the way. I plan on using them again soon for another project and have recommended them to several friends and neighbors.

Great! I love it. They helped me pick out everything too and it’s beautiful!

Remodel USA worked as a team from beginning to end. Maria D. The sales person is professional and genuinely a nice person, Marty the overseer of work was the same, Tim, the builder and his team, were on time, neat, and very informative. I highly recommend this company if you want reasonable prices, excellent work, and refreshing personalities from beginning to end of your project. Due to the weather and wait for inspection it took the guys four days, which was faster than their estimate.

We are very happy with how the new bathroom turned out. The work was done very professionally, the materials are of high quality, and the results are better than we expected.