Get matched with top small appliance repair technicians in Weber City, VA

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Mr. Pugh had trouble reading the house numbers on the mailboxes, we had to talk him into the driveway… I knew this was not going to be a good visit. Our ice maker and water in the door had quit working. He pulled the fridge out from the wall and said the back should not be warm to the touch…! He pulled a cover off from the PCB. There was a green light on the board, he said this meant ‘big trouble’… but couldn’t say what the trouble was. He would not even look at the ice/water issue, saying the fridge was on its last leg. We paid him $80 for NOTHING! Don’t waste your time and money on this imposter."

"Mo is the best! Great quality work, on time, returns calls and is reasonably priced. Highly recommended!"

"All were repaired at a very reasonable price. Daniel is very professional, truthful and helpful!! You could not ask for a better repairman."

"Service person scheduled promptly. Arrived with parts available. Was efficient, courteous and quick. When fridge stopped cooling the next week, the owner himself came and repaired relay at no extra charge. They are my heroes!"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"We began the building process of our new home in December of 2015 and move in in July 2016. I decided to not post negative reviews at the time because I had been so distraught during the process I just wanted to forget about the whole process and move on but today is the day to leave the review. The entire home building process was a nightmare from the beginning to end. The first issue was with basement door framed out to the wrong size, installed and charged for retaining walls without any communication to us after we specifically stated we did not want retaining walls. We had several windows and doors not centered properly. They installed the wrong tile in guest bathroom. And these were just a few of the issues we had during the build. I guess the one main issue was with the owner of the company and the way we were treated. We were told to not go to the home everyday and look for mistakes and any mistakes would be taken care at the end of the process. He locked us out of our own home and would not let us in to see what was going on until he received his final payment. He wanted the final payment before the house was completed. It was an issue everyday of something being done wrong or him treating us terrible. We did not have one change order in the home but he kept telling us that he had $30,000 of his own money in this home. Now I am posting this today, 6 years later because we decided to have the metal replaced on all our door frames due to the metal work being so bad. After removing the metal wrapping we found all the garage doors and man doors to be rotting and all the door frames are going to have to be replaced after only 6 years. Please beware!!!!!"