I had such high hopes for this company, and I truly wanted to give them a glowing review. However, I couldn't ignore the impact their actions had on future homeowners, and I felt compelled to share my honest experience. It's difficult for me to express the disappointment I felt when Jose's team carelessly damaged several of my window screens while working on my roof. Initially, Jose seemed genuinely apologetic and assured me that the screens would be replaced once the roof was completed. My mom appreciated his sense of responsbility as a business owner, made dumplings and constantly brought out fruit and water to his crew. Believing in his honesty, I took his words to heart and delivered the payment for the roof work, anticipating the resolution of the screen issue at their earliest convenience. But then, everything changed. Jose repeatedly postponed the screen replacement, extending it to another week, then another month. It felt like a never-ending game of false promises. The frustration grew even more unbearable as he vanished, leaving me in a state of uncertainty. How could I trust that his work would be covered under warranty if he disappeared right after collecting the money? This whole situation has left me feeling stupid and skeptical. I had tried to believe Jose and his team would rectify their mistake. However, their failure to follow through on their commitments has shattered my trust. It's disheartening to witness someone say one thing but not take the necessary actions to fulfill their promises.