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CRYSTAL BLUE AQUATICS

Founded 2005 • With Angi since November 2008

4.3

(59) Verified Reviews

Description

Custom Concrete swimming pool design and new construction, Swimming Pool renovations/remodel, openings, closings,weekly maintenance, leak detection and repair, concrete replacement, paver installation, loop loc safety covers, resurfacing... We specialize in gunite/shotcrete ,Inground swimming pools....

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Anthony & Sylvan Pools

FREE 3D Design Consultation for Angie's List Members, Call Now! Serving pool owners for over 70 years, Anthony & Sylvan brings experience, service and creativity to designing your backyard oasis. We understand how different our terrain can be, even within a fairly short distance. From your very first free, no-obligation consultation to closing your pool in the fall, our design consultants and pool experts work with you every step of the way. We also offer renovations and maintain your pool throughout the season with regular pool service and all of the pool chemicals, equipment and toys at our retail store. Contact an Anthony & Sylvan Design Consultant today, or visit us at our retail store for all of your pool supply needs. Also services the District of Columbia, Baltimore City and portions of Prince George's, Chesterfield, Jefferson, Anne Arundel, Baltimore, Carroll, and Harford Counties.  

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Verified Reviews

A few reviews for this pro...
1.0

06/10/2017

When we started working with Crystal Blue Aquatics, they were exceptional. Unfortunately, the service became more and more careless and sloppy over the past two seasons. Last season it took a very long time for the pool to clean up, and on several occasions the water hose was left on and we found the pool overflowing a few times. The communication between the technician and us was inconsistent as ...

Description of Work
Crystal Blue Aquatics has serviced our pool for several years and also conducted some repairs on the pool and the equipment.

Category pool cleaners

Service Provider Response

[Member Name Removed], thanks for your feedback after having your account for so many years. I wish these issues were communicated better as well instead of using this platform to let us know your thoughts. The only response we received was about cost of contract being so high. I spoke with my technicians and we went back over our weekly reports sent to you after each service. We found if your poo...
1.0

04/28/2017

It didn't go at all, sadly for us with a beautiful weekend upcoming! I had been working with Crystal Blue for all of my pool needs including new heater (2013), new filter system (2014) and new pool overhaul (2015) as well as weekly service contract until this year. They had always been responsive and mostly professional with a few miscommunication events here and there. Sadly this has all changed....

Description of Work
Pool opening for the 2017 season

Category pool cleaners

5.0

05/25/2016

Crystal Blue Aquatics built a fantastic pool in our backyard over the summer of 2015. Jason and his crew were a pleasure to work with. We talked to several other pool builders but ultimately decided that Crystal Blue Aquatics was the right choice for us. It was very important to us that whoever we chose to build our pool was responsive and Jason has always responded to texts, emails and phone call...

Description of Work
Pool design, build and service

Category pool cleaners,swimming pools

Service Provider Response

Thanks so much [Member Name Removed] for your job! It was a pleasure working with you as well. We look forward to a long relationship with you.
3.0

03/02/2016

It took several days and contacts before work was scheduled. Was a special I believe for $120 but never indicated that that did not include placing cover--$50 additional. Workmen looked like they had been picked up on a street corner. Poorly dressed and loud. Complained about the distance.

Description of Work
Closed the pool.

Category pool cleaners

1.0

10/26/2015

They had promote a deal to close the pool for $us 180.00, never asked for it, I just purchase the deal. I had to wait a month to get the service done, very bad service, after I escalated the issue they came and did the job, I have used a company for over 5 years and paid a flat fee of $us 250.00, they used to do a great job, including putting the cover for us, washing the filter putting everything...

Description of Work
They had promote a deal to close the pool for $us 180.00, never asked for it, I just purchase the deal.

Category pool cleaners

Service Provider Response

[Member Name Removed] Our coupon clearly states what is included and not included for the $180.00 dollars. The water level needed to be lowered by you before we winterize and the cover is to be put on by you as well for the special. As I stated to you in our communications back and forth is number 1 we have other clients scheduled ahead of you and number 2 if your water level is not down we will n...
4.0

01/29/2015

We had a problem with the O-rings on the valve on the pool and they had to fix that on the outside of the season and they opened the pool approximately the 3rd week of May. Outside of that we don't see them for the whole summer and they close it is what it amounts to. There a little hard to get ahold of. We had to call them and tell them we hadn't gotten a bill yet. They are a fairly decent value ...

Description of Work
Closed pool for the season.

Category pool cleaners

3.0

09/12/2014

The technician told me that he got too busy from the responses from Angie’s List and could not help me. I am now seeking service from another company. The guy was nice and professional over the phone. He was good at explaining that he is a small business and could not provide quality service at this point. I also had to reach out to him before having any contact with the company. I usually hear fr...

Description of Work
I purchased a deal for a pool or spa service call.

Category pool cleaners

1.0

06/07/2014

Very unpleasant experience!! The excuse given by provider was that "service has expired". How can service expire 2 days after buying a deal? How can Angie's List advertise and prompt customer to buy a deal that has expired? After contacting customer service for refund via email, I had to call customer service via phone for refund since I got no reply to email. Kindly refund the amount asap.

Description of Work
.

Category pool cleaners

5.0

06/05/2014

I first hired him after finding him on Angie’s List and completed the repair. Jason is very, very good and professional. He is busy and it can take some time for him to come out initially for the opening and closing visit, but they are punctual to their weekly maintenance's. We have been happy with their services.

Description of Work
He straightened out a situation we had with our pool equipment. Because we were so happy with his service, we have hired him for pool maintenance. They come once a week to take care of the pool and then open and close it as well.

Category pool cleaners

4.0

05/29/2014

The company was polite and responsive, however, we are out of the service area. Realizing that they would not be able to service our pool, the representative agreed that we should get refunded.

Description of Work
.

Category pool cleaners

    Services Offered

    POOL OPENINGS & CLOSINGS, MAINTENANCE & SERVICE CONTRACTS, FULL RENOVATIONS & REPAIRS, POOL DESIGN & NEW CONSTRUCTION. Services DO NOT Include Vinyl liner pool repairs or fiberglass pool repair. We only service hot tubs or spas that are part of in ground gunite swimming pools or hot tubs or spas which have been bought and installed completely by our company.

    Services Not Offered

    Vinyl liner pool repairs or fiberglass pool repair. We only service hot tubs or spas that are part of in ground gunite swimming pools or hot tubs or spas which have been bought and installed completely by our company.

    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, PayPal, Visa, MasterCard, Financing Available
    Senior Discount
    No
    Warranties
    Yes