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"Gabe, owner of Reynolds Appliance Repair was a find. Punctual, knowledgeable, professional and reasonably priced earned my business. Keep up the great work Gabe. "

"He did his best with my 30+ year-old washing machine. He moved it from the wall and tilted it in order to test out from the bottom of the machine whether or not it was a simple fix, but it was not to be. The engine was no longer functioning. After examining the machine for 45 minutes, he charged $75. He advised keeping the dryer unless I could get a deal on both washer and dryer. He also made recommendations on which brands to consider purchasing. He was prompt and knowledgeable. I would definitely recommend him."

"Victor came right away to give an estimate which was very reasonable , he worked all day in the way to get my roof repaired . He cleaned up water inside my house where roof was leaking , he went above and beyond what I expected. He took time to explain step by step , very professional and friendly! Iâ d hire him again in a minute for any home repair! Very happy with the repair and his hard work even in the rain , Cindy Rawls"

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Scott was incredible to work with from the first contact all the way until the payment. Response time from initial contact through scheduling was fantastic. Very professional and courteous and CLEAN!.... As soon as they entered our home just to look at the project they put a towel down on the floor to enter the home, put booties on their footwear!. My husband was home when the work was done and I assumed when I got home I would need to clean up after them or touch up paint on the walls.... but nothing - could not even tell they were there that day. Quality of work was very impressive he did not skip any steps or try to take the easiest path. Definitely recommend Scott and his team you will not be disappointed!"

"Please avoid my mistake and choose another appliance service company. I have a Maytag and Broughton is the only certified repair company in Richmond. My first appointment for service was in October and it is now December 29th. It is STILL not working properly. My dishwasher was misdiagnosed three times. Each time, they’d have to order a part and then come two weeks later to install it. I feel that they did this in order to charge me more. I have paid more than $ 400 for a repairs over a period of 3 months. If I had known it would have been that much, I would have purchased a new dishwasher. We have had to hand wash dishes for every major holiday. In the end, I am convinced that the original problem was a simple and inexpensive fix that the repair person missed. I tried speaking with the owner and they have been of no assistance. I will never buy another Maytag dishwasher that is required to be serviced by Broughton. This has been the worst service of any repair experience in my life."

"Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like "Pay to Play". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are out of luck. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service."