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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"great work"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"He was very professional arrived on time called before he came. He practice covid19 guidelines with mask. Also he wore feet covers great for not get house dirty. He was quick and great work. would and will use him again. The price was reasonable."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Here is my Home Depot - Romanoff shower replacement experience: HD insists all homeowners be present. This is simply to avoid an absent spouse from wanting out. Two, they offer discount signing bonus if signed that day. This is to avoid competition. Three, HD insists on 100% payment upfront (California max is 10%) leaving the customer with no leverage! Up to 6 feet of subfloor replacement was to be included and verified by phone call. I regret initiating installation. The newly installed shower panels were up to an inch and a quarter apart and the caulk would flake off to the touch. Panels were poorly cut and bowed. There was wall damage. They claimed subfloor replacement was not needed but was given NO compensation whatsoever! Ever have a oil and filter change and pay for a new motor? Responses from HD and their website relentlessly trumpets how "professionally qualified and rigorously screened" their workers are. There is a tsunami of HD poor reviews and paucity of good reviews on the internet (Angie's List, BBB, Trulia, NOT HD website) so I thought I would need someone else fix it and possible go to court. I had to pay to get the testimony of a plumber who has done this type of work and take pictures and videos. To the subcontractors credit they offered to fix it and I genuinely appreciate that. The contract was signed 4/4 and final inspection was 7/19. The removal of a fiberglass and installation of an acrylic shower should not take 15 weeks and cost $7880 dollars, a price FAR above estimates from Home Advisor, Cost Helper, Fixr and Angie's List."

"**This business currently has an F rating with the Better Business Bureau. https://www.bbb.org/us/va/mechanicsvlle/profile/appliance-repair/a-appliance-repair-0603-15000203** Technician: Kind. Washing machine: Still broken. Me: $150 poorer. The technician, Ben, was polite and very nice! He was here about 30 minutes ? ran the washer, said he cleaned the filter my husband had already cleaned prior to his arrival, charged $200, and left before the spin cycle even finished. When it still wasn?t working, my husband and I were quoted another $300+ for the real repair. No, thank you. Their ?solution?? To refund me $50? I LOVE supporting honest companies, but this experience left me feeling hung out to dry. I tried to resolve it privately first, but since I wasn?t successful, here I am writing the review I never wanted to write."