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BROUGHTON APPLIANCE SERVICES
Founded 1951 • With Angi since August 2006
Business Details
Phone Number
Address
8673 Staples Mill Rd
Henrico, VA 23228
Description
MAJOR APPLIANCE REPAIR SERVICE
Verified Reviews
A few reviews for this pro...
Lila L.
12/29/2022
Please avoid my mistake and choose another appliance service company. I have a Maytag and Broughton is the only certified repair company in Richmond. My first appointment for service was in October and it is now December 29th. It is STILL not working properly. My dishwasher was misdiagnosed three times. Each time, they’d have to order a part and then come two weeks later to install it. I feel that they did this in order to charge me more. I have paid more than $ 400 for a repairs over a period of 3 months. If I had known it would have been that much, I would have purchased a new dishwasher. We have had to hand wash dishes for every major holiday. In the end, I am convinced that the original problem was a simple and inexpensive fix that the repair person missed. I tried speaking with the owner and they have been of no assistance. I will never buy another Maytag dishwasher that is required to be serviced by Broughton. This has been the worst service of any repair experience in my life.
Description of Work
Our Maytag dishwasher wasn’t properly cleaning our dishes and it was only 3 years old. We needed a quote to decide if it was worth fixing or if we should get a new dishwasher.
Category
appliance repair
Sammye N.
08/09/2018
Broughton Appliances on Lakeside came out to look at my ~10 year old dryer. Parts had to be ordered (thermostat and fuse) but that only took one day and the original visit was not billed. The tech, Kemp, was knowledgeable, efficient and pleasant. He even gave me the senior discount.
Description of Work
clothes dryer repair
Category
appliance repair
M. Christine M.
09/16/2017
That is why I tell everybody because they are so good. Yes,I would use them again. Communication is very good. They told me what they were doing and if it would work or if it wouldn't work. They were really communicative, when they needed to comeback they came when they said they were coming and all that good stuff.
Description of Work
They repaired my washing machine.
Category
appliance repair
Anita S.
01/31/2017
Everything went well and they were able to tell me the cost of repairing or replacing the unit.
Description of Work
I needed to have some diagnostic work done on my microwave/oven combo and they were very prompt and thorough with their work. Mr. Broughton himself assisted me over the telephone several times before anyone even came out so that we could try and rule out some of the things it could be. Unfortunately, the problem was not what we thought it was and I may need to get a whole new combo system in!
Category
appliance repair
Nancy M.
11/03/2016
It took three appointments and over two months to fix my freezer. Whirlpool agreed to pay for the repair (they did take a month to send the new door.). I had already paid them $126 for the first two appointments. They refunded me $36 of that. So the price was the actual repair plus $90.
Description of Work
My freezer was not defrosting. They ended up replacing the freezer door.
Category
appliance repair
Sara W.
10/25/2016
Scott S.
10/04/2016
Parts had to be ordered and the technician returned when Broughton received the parts. The noise was eliminated.
Description of Work
Our washing machine was making an odd noise. We didn't know if the noise indicated something dangerous, but the technician quickly determined that the noise came from an object that shook loose.
Category
appliance repair
Janet M.
09/12/2016
Dena N.
03/26/2016
Henrietta D.
03/01/2016
The workers were very good. They came back a couple of times because they had to troubleshoot. They had to talk to their boss about the issue and sought his input and feedback. So I thought they were professional, in the sense that if they thought they needed help, they went and got the additional help to try to solve the problem.
Description of Work
They repaired a dishwasher.
Category
appliance repair
Craig M.
01/05/2016
I was highly impressed with the service tech who arrived at my home within 15 minutes of calling to advise he was on his way. Very professional in appearance, manner and performance, while being a pleasant experience and interaction at the same time. First thing he did was ask about the current situation and status of the dryer. Then he 'listened' to my answer, verified he understood what I was describing and immediately went to work. The full evaluation and determination of the problem was accomplished within five minutes, including his pricing information. Luckily, I had done my research prior to his visit, my wife and I had already set a dollar amount to determine repair or replace. I shared this with the service tech and he was in absolute agreement to purchase and replace the dryer with a new one, based on his calculations. The entire visit was less than I expected to pay for the service visit and the service call was completed within about 30 minutes. I fully intend to use Broughton Appliance Services again without hesitation. More so because of their professionalism, integrity, respectful and honest way of doing business and treatment of the customer, over the cost. I give them my highest recommendation and will not hesitate to refer them to others. A great experience from the first contact calling them to the finished service call. No wonder they have been in business for 50+ years.
Description of Work
Called to evaluate malfunctioning dryer and potentially repair. Called them on Thursday, December 31st receiving an appointment January 4th, the first business day after New Year's holiday.
Category
appliance repair
Laura T.
08/28/2015
She was extremely kind and knowledgeable. I would definitely consider them in the future.
Description of Work
I called to ask about the repair of a Samsung washing machine. She informed me that they don't repair Samsung but gave me the name and telephone number of someone that does. She also answered general questions for me about washing machines and gave me her recommendation.
Category
appliance repair
Nancy R.
12/23/2014
J Thomas M.
05/30/2014
They are good people. I've known them for about forty-fifty years. These guys are no BS they are straight, they are honest. He said what I do it may last for two three years or longer or be gone next month. Let's try this and see how it works.
Description of Work
I used Broughton Appliance Services. They fixed my washing machine about two-three weeks ago. I had a refrigerator problem in my motor home.
Category
appliance repair
Warren M.
04/28/2014
laura E.
03/27/2014
Never again Frigidaire, but Broughton is a great business with good people whom I trust.
Description of Work
I have had issues with a lemon laundry center made by frigidaire since I got it in 2010. It is a stack unit. They helped me get parts through the manufacturer and also are the preferred service center for them. I have used Broughton many times over a decade with other units. They are good people and I thank them for helping me along this time. Unfortunately now my transmission is bad and due to all the issues I have had Mr Broughton did not charge me a fee for looking at it. I will be getting a new whirlpool this week.
Category
appliance repair
Shannon H.
11/23/2013
James S.
09/26/2013
Mr. Broughton and his wife were very pleasant to work with. He came out to our house, diagnosed the problem, gave us an estimate and told us the part had to be ordered. They called 2 days later, scheduled the return and came out the next day and installed the part. Easy as that. The final price was even $15.00 less than the estimate!
Description of Work
Fixed my GE Profile side by side refrigerator that had a bad defrost heated in the freezer side
Category
appliance repair
Pat K.
09/16/2013
He arrived on time and had all necessary supplies and parts with him. Worked efficiently, explained all aspects of what was dysfunctional and how the control board was damaged when the broiler element went out. He cleaned-up the packaging of the new parts and installation was completed in a reasonable time. Very pleasant manor and exhibited technical skill in addressing the issues of the oven, with which he appeared to be very familiar.
Description of Work
Replaced the oven control board, the oven broiler element and removed & replaced a non-working light that was jammed in microwave light assembly.
Category
appliance repair
John T D.
06/18/2013
Larry M.
04/16/2013
I knew they had been around for a while and had good reviews. I contacted them and were able to come out the next day. Unfortunately the part required was not in stock anywhere in town. They got the part ordered and came right out once they received the part. Very happy with their service from all aspects.
Description of Work
We had a warranty issue on our dishwasher. The electronic controls stopped working completely.
Category
appliance repair
Nancy B.
03/25/2013
A large plastic ring had come out of place in my 30 year old washing machine. The repairman, Chris, was able to put it back in place with, naturally, no guarantee how long it will stay there but I can use my washer until I get a new one. Handle on oven door keeps falling off. Repairman tightened the screws in the handle for me. He also diagnosed a squeeking in my also 30 year old dryer and was able to explain to me exactly what was causing the noise. He was unable to repair because you can't get those parts anymore. Chris was great in his ability to explain things to me and was very personable. Would definitely use again.
Description of Work
Replaced loose part in washing machine, tightened handle on stove, listened to the squeek the dryer is making.
Category
appliance repair
GAYLE R.
12/04/2012
On a Sunday, we realized our refrigerator was not cooling. After checking Angie's List for the name of a reliable appliance repair business, I called and left a message so the company would have this info first thing Monday morning. I got a call on Monday morning from Mrs. Broughton, and her husband and an assistant, Larry, were at our home by 10:30am. I couldn't believe they could respond that fast and they also had the new part needed to repair our refrigerator. They had to sweep out lots of dust that had accumulated in the bottom, and then they cleaned all the dust and mess off of the floor. We were very impressed with Mr. Broughton's and Larry's professionalism and we would definitely do business with them again.
Description of Work
A part, "relay"(?), was replaced in our refrigerator.
Category
appliance repair
Christine B.
06/14/2012
It went well and he showed up when he said he would be here.
Description of Work
He came on time. The only problem was the work took about 3 tries to get it working, however when completed and new componet install it has worked beautifully. He worked hard to get it right and that aspect was great.
Category
appliance repair
Keith B.
02/09/2012
Called them based on reports on Angie's List, they were polite and professional on the phone. Ordered the part, but when it arrived it was cracked, which they discovered prior to coming out. Called us to apologize, had already put in an urgent order for a replacement. This arrived a couple of days later and they installed it less than a week after the original date. Owner himself came out and finished in less than an hour. My wife and kids were home and he was VERY nice and professional throughout. Cost was reasonable, and we will be very careful about what we store above our stove now. Would definitely use them again!
Description of Work
They replaced the ceramic top to my stove, which was cracked after a box dropped on the corner.
Category
appliance repair
Other local Pros in your area
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work.As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!
Angi Certified
2022 Super Service Award
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Angi Certified
2022 Super Service Award
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Angi Certified
Licensing
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
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Warranties
Ask for details
Services Offered
WE SERVICE MOST MAKES & MODELS OF MAJOR BRAND HOME APPLIANCES IN WARRANTY & OUT-OF-WARRANTY.
Services Not Offered
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Frequently Asked Questions & Answers about BROUGHTON APPLIANCE SERVICES
How is BROUGHTON APPLIANCE SERVICES overall rated?
BROUGHTON APPLIANCE SERVICES is currently rated 4.7 overall out of 5.
What days are BROUGHTON APPLIANCE SERVICES open?
BROUGHTON APPLIANCE SERVICES is open:
Sunday: Closed
Monday: 8:00 AM - 4:30 AM
Tuesday: 8:00 AM - 4:30 AM
Wednesday: 8:00 AM - 4:30 AM
Thursday: 8:00 AM - 4:30 AM
Friday: 8:00 AM - 4:30 AM
Saturday: Closed
What payment options does BROUGHTON APPLIANCE SERVICES provide
BROUGHTON APPLIANCE SERVICES accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Does BROUGHTON APPLIANCE SERVICES offer free estimates?
No, BROUGHTON APPLIANCE SERVICES does not offer free project estimates.
Does BROUGHTON APPLIANCE SERVICES offer eco-friendly accreditations?
No, BROUGHTON APPLIANCE SERVICES does not offer eco-friendly accreditations.
Does BROUGHTON APPLIANCE SERVICES offer a senior discount?
No, BROUGHTON APPLIANCE SERVICES does not offer a senior discount.
Are warranties offered by BROUGHTON APPLIANCE SERVICES?
No, BROUGHTON APPLIANCE SERVICES does not offer warranties.
What services does BROUGHTON APPLIANCE SERVICES offer?
BROUGHTON APPLIANCE SERVICES offers the following services: WE SERVICE MOST MAKES & MODELS OF MAJOR BRAND HOME APPLIANCES IN WARRANTY & OUT-OF-WARRANTY.
Are there any services BROUGHTON APPLIANCE SERVICES does not offer?
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