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"Daniel is always on time and calls to let us know that he is on his way. He is efficient friendly and very professional. We have been using Short Pump Heating and Air since they installed our Carrier furnace and Daniel was part of the installation team. We couldn't ask for a better combination."

"Everyone from Hopewell office set up everything, including setting up to having a crane place the HVAC on top of the condo. All the installers were Professional and just wonderful. They gave info on all they were doing. I give them an outstanding rating!"

"The company was extremely responsive - to emails, calls, and text messages. They provided a fair quote and, the day after we hired them, performed the service. The old system was removed and the new one installed quickly, professionally, and with no damage to very old plaster walls. Great work and a fantastic team!"

"Technician came out a few days before the job to assess what was needed. Two days later two technicians came and removed the old system and installed in the new one. Job took about 7 hours. They were neat, efficient and very professional. We have had out annual maintenance agreement with them for the last 5 years. I would definitely recommend them!"

"I have purchased the top-of-the-line York heat pump system, high intensity filtration ultra violet light, electrostatic air filter and completely removed and installed all of the duct work within the house. I have also taken advantage of their contract program providing many benefits to the home owner not found elsewhere. Their pricing is very fair creating an outstanding value to the customer. All of this work was the result of their many complete evaluations of our home, recommendations with the added benefit of allowing us time to make the choice to correct the problem or wait for a better situation financially. One Hour Heating & Air Conditioning is very unique in determining a problem situation, offering several options including their recommendation, allowing the customer to make the final choice. In our case everything they discovered, options recommended all came to pass involving no pushy sales attitude or environment.
We've also taken advantage of there electrical services as that is a major benefit of having a service contract. The inspections of our home and the defects found in the construction and wiring leading to immediate correction, saved our home from potential disaster.
Here are some Dos and Don'ts which might be of benefit to you in using One Hour Heating & Air Conditioning as your HVAC/Electrical service provider.

•   1.  Call them for a preventive maintenance evaluation for a nominal cost
•   2.  Have your questions and concerns written down before their arrival
  
  •   3.  Listen to their evaluation report and multiple opportunities and options to repair, correct or improve your situation
  •   4.  Be honest regarding your specific financial situation and/or concern for the recommended need right now or not
  •   5.  Read everything available about the business and the individuals taking full advantage of their programs for costs savings
  •   6.  Feel comfortable in asking any questions regarding the project from technical through to accounting without being made to
  •        feel stupid, ignorant or unprofessional in all respects.

I write this review only because I am a new Angie's List member, realize the tremendous benefit this site has created for the consumer and realizing One Hour Heating & Air Conditioning was already listed. What I have shared here is rare within the service industry and is very deserving of honorable mention with a strong recommendation to others. I maintain very high standards for the businesses I deal with and when an outstanding business provider is located, I do not hesitate in sharing it for the value and benefit of others to take advantage of their services. I have experienced nothing but professional encounters from purchasing to support with this company for 15+ years. What more can one say?

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"Woke up to cold downstairs -- heating system not working.  First floor furnace was not turning on.  Called company and service technician arrived same morning.  Very professional.  Troubleshot the furnace and found burnt out ignitor.  Called Carrier to confirm part number and appropriate replacement.  Installed new ignitor and verified operation.  I also decided to purchase yearly service plan for both Heat/AC zones (two visits per year for each) for $270.
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"I had some issues with my 10 year old furnace and started looking into issues. I used to work for Carrier as an HVAC researcher and tried to fix the issues myself. I disassembled the burner and tried to get things right. In the end, I exhausted options and gave up on repair. I called my serviceman, trying to have the furnace repaired. He recommended getting a new furnace or replacing the whole HVAC since it was more than 10 years old. My serviceman gave me a quote for a Carrier furnace, which I thought was high since I knew the price of the unit (ex-Carrier R&D engineer). That was when I decided to look around. I received three quotes after reading through reviews in google and Angie’s list. In the end, I chose ARS Manassas by virtue of their overall competitiveness. In any business, it takes two things to win a deal: trust and value. In my case, one salesperson, Cliff Allen (who I will talk about more in a minute) delivered both aspects, which made the decision easy. Since I know the HVAC system in and out, I had many detailed (and even tedious) questions, to which he answered professionally with knowledge and courtesy. He did not try to upsell anything. In fact, he recommended to check a few things for repair, even while giving quotes for me. Although I decided to get the new one in the end after trying a few more attempt for repair, Cliff earned my trust and respect in the meantime. He tried to provide an optimal solution in terms of price and performance, which was more competitive than the other two quotes. I ended up getting 16 SEER performance series furnace and AC. Cliff truly knew what he was doing during the selection process. He answered all the questions an ex-Carrier R&D engineer raised and provided several quotes for comparison, which helped me to reach a satisfactory solution in an efficient and rational manner. He never tried to upsell, clearly understanding customer’s side. To the contrary, he did his best to give me the best deal without compromising performance. His professionalism does not stop at sales. He went over all the items in the specifics of installation, meticulously jotting down any notables in the contract. I was not surprised to see the technicians, Michael and Melvin, show up on time and finish the job, following the specifics and notables that Cliff had prepared at the contract phase. They tried to make the installation smooth and went over every single item to make sure that it was done to perfection. About a month later, the town inspector came out and made sure that the unit had been properly installed. The inspector confirmed that the job was done to the standard but pointed out that it would be better to add another bracket to the outdoor unit so that it would not move around. I called ARS to inform the findings of the inspection. ARS has promptly scheduled another visit (even if they could have waited for AC checkup in the late spring) to fix the issue. This time Jeremy and Josh came out and meticulously fixed the issue. These two gentlemen really knew what they were doing. They went a lot further than just adding a bracket. The outdoor unit is so sturdily attached to the bracket now that even a hurricane would not shake the outdoor unit. My kudos to Jeremy and Josh. I will come back and write a further review in 6 months to report any issues I experience but for now, I am glad that I chose ARS Manassas for new HVAC installation. If you ever need a new HVAC near Manassas area, the choice is simple. Go for a trustworthy and knowledgeable man that would deliver the best value for your investment, Cliff Allen at ARS."

"Awesome! The tech was friendly, very professional, and did a great job. He went out of his way to come back another time to install another filter that we needed to buy. I will use these folks for my HVAC service, and recommend them highly.
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"They were great!! Talked to Johnathan first, told me what time he would arrive, and he was right on time. He fixed my old unit temporarily, but I decided on going ahead and getting a new unit (old one was 20+ years old). He told me what to expect for the next days installation, and it was just as he explained. They technicians were, friendly, professional and right on time. Jonathan returned, as he said he would to check on the job, and again to walk me through my new thermostat and to answer any questions. Best service ever. I'm a customer for life !! Thank you !!"

"A part had to be ordered for the repair! They keep me informed on status of part delivery and were quick to schedule time to install when part arrived! The tech explain how part work and what he was doing as he installed it! He also followed up by calling me later to check if everything was fine!"