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"As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team."

"The installation was seamless and they recently came out on a service call and patiently and clearly explained how to maintain the heat pump to me (I have zero mechanical knowledge and I understood the instructions very well). The recommended efficient heat pump is great for our house! I am impressed and would recommend them to everyone!"

"The company was extremely responsive - to emails, calls, and text messages. They provided a fair quote and, the day after we hired them, performed the service. The old system was removed and the new one installed quickly, professionally, and with no damage to very old plaster walls. Great work and a fantastic team!"

"The sales associate was on time, install techs were on time and everything went great. I would highly recommend this company to anyone. I have no experience with their service dept since nothing has gone wrong in the last 4 months. The did say I would not save money since my previous heat pump had a higher SEER rating than what I purchased but here they were wrong, I am saving money since the system works so well and it's quiet which my neighbor appreciates. They explained everything and did file manufacturers paper work. My best experience ever with a HVAC company"

"I have purchased the top-of-the-line York heat pump system, high intensity filtration ultra violet light, electrostatic air filter and completely removed and installed all of the duct work within the house. I have also taken advantage of their contract program providing many benefits to the home owner not found elsewhere. Their pricing is very fair creating an outstanding value to the customer. All of this work was the result of their many complete evaluations of our home, recommendations with the added benefit of allowing us time to make the choice to correct the problem or wait for a better situation financially. One Hour Heating & Air Conditioning is very unique in determining a problem situation, offering several options including their recommendation, allowing the customer to make the final choice. In our case everything they discovered, options recommended all came to pass involving no pushy sales attitude or environment.
We've also taken advantage of there electrical services as that is a major benefit of having a service contract. The inspections of our home and the defects found in the construction and wiring leading to immediate correction, saved our home from potential disaster.
Here are some Dos and Don'ts which might be of benefit to you in using One Hour Heating & Air Conditioning as your HVAC/Electrical service provider.

•   1.  Call them for a preventive maintenance evaluation for a nominal cost
•   2.  Have your questions and concerns written down before their arrival
  
  •   3.  Listen to their evaluation report and multiple opportunities and options to repair, correct or improve your situation
  •   4.  Be honest regarding your specific financial situation and/or concern for the recommended need right now or not
  •   5.  Read everything available about the business and the individuals taking full advantage of their programs for costs savings
  •   6.  Feel comfortable in asking any questions regarding the project from technical through to accounting without being made to
  •        feel stupid, ignorant or unprofessional in all respects.

I write this review only because I am a new Angie's List member, realize the tremendous benefit this site has created for the consumer and realizing One Hour Heating & Air Conditioning was already listed. What I have shared here is rare within the service industry and is very deserving of honorable mention with a strong recommendation to others. I maintain very high standards for the businesses I deal with and when an outstanding business provider is located, I do not hesitate in sharing it for the value and benefit of others to take advantage of their services. I have experienced nothing but professional encounters from purchasing to support with this company for 15+ years. What more can one say?

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"Atlantic Heating came out at the scheduled time, and the installers were courteous, professional and kept my house clean.   They had no problem 
installing a new coolant line, even tho another company said it could not be done!   Andrew came out to make sure the job got
started on time and correctly, and checked in several times.   He was available to answer questions, and responded promptly when we needed to move the thermostat after the installation.
They were very creative in relocating the new unit on my hill and built a very nice pad.  
Andrew Cox made this purchase as easy and painless as possible and helped me get a Dominion VA Power rebate as well as
special financing.   When I have to replace my 2nd unit, I will definitely work with him.
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"My heat pump had gone on the fritz just before I went out of town on May 20th. As soon as I returned on the 23rd I went about contacting contracting to get prices. I met with Lee, from ARS, on the 24th and agreed to a deal for a Carrier purchased through Home Depot. The installation was started and completed on 5/29. Great to have cool air again and lower electric bills. Would definitely use again but I suspect this unit may outlast me."

"I called Saturday morning and told them what it was doing. The technician was at my house within two hours. He checked it out. Refilled my fluids and checked my connections. I had heat again. They were very friendly and professional. Would highly recommend them."

We are Professional HVAC Company , Family owned and Operated, with over 20 Years of experience, with Heavily Background Checked Technicians and Installers, Drug Free, Licensed in Virginia, with extensive training. GIVE US A CALL AND EXPERIENCE SUPERIOR SUPER SERVICE!

"A part had to be ordered for the repair! They keep me informed on status of part delivery and were quick to schedule time to install when part arrived! The tech explain how part work and what he was doing as he installed it! He also followed up by calling me later to check if everything was fine!"