Best water heater pros near Orange, VA

"Excellent communication. Arrived on time. He would not wire the water heater, so we did the wiring to the breaker box ourselves. He did a great job with the install to the tub. He also fixed a leak he discovered for another $150+. The entire project was very expensive, but I got two estimates and they were the same - but the other estimate included the wiring."

"Repairs done in timely manner. Frank explained whatâ s wrong and expectations on how long can the water heater last before possibly replacing it"

"My water heater was leaking, and within a few days of contacting this company a technician inspected the problem, sent me a price quote, scheduled a weekend  installation, and the work was completed promptly, courteously, and for a reasonable price. Excellent customer service all around, and I highly recommend John Dexter."

"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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"Your are in good hands with Carl & John. They take pride in their work & make certain it is done right -- no shortcuts or skipping on essentials. Going over & above what is required to do the extras is part of their outstanding service. You can be confident that they will provide their very best."

The Otter Guys provide trusted HVAC, plumbing, and electrical services for homes and businesses throughout Charlottesville and Central Virginia. Our skilled technicians deliver reliable solutions, quality workmanship, and exceptional customer service. We specialize in air conditioning repair, installation, and maintenance; heating repair and replacement; heat pumps, furnaces, and boilers; electrical repairs, installations, and upgrades; water heater and tankless water heater services; drain cleaning and sewer line repair; water line repair and leak detection; gas line installation and repair; indoor air quality solutions; water filtration systems; and commercial HVAC, plumbing, and electrical services. With preventive maintenance plans and emergency services available, you can count on The Otter Guys for dependable solutions, honest recommendations, and lasting comfort—For Service Like No 'Otter'.

"We used TWF Construction for our concrete patio and renovated our bathroom as well. The TWF Team did a great job. They showed up on time, worked hard, cleaned up, and completed the projects quickly and as scheduled. The best part was the communication and follow up along the way."

"10 year old system, so worried about big expense. Mike of Plumbing Innovators pulled off a messy valve, installed a new one, and provided a spare for me to use if/when it clogged again. Mike took the time to explain life span of some well water components. Higher these folks with a high degree of confidence in their honesty & integrity. I have used them exclusively for the past five years."

"Outstanding response to failed water heater on Sunday afternoon. While water was now heating, noted a leak in the heater which would result in a future failure. I chose to replace the water heater. Mr. Thurston had the same item in stock. Delivered new and replaced the old heater in less than two hours total."