Get matched with top sauna installation pros in New Baltimore, VA

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"I recently had my bathroom remodeled, could not be happier with the work! The team made my vision come to life and were efficient, professional and paid attention to detail. Highly recommend their services for anyone looking to upgrade their bathroom!"

"Everyone who had been out has been excellent"

"They completed the work. A second crew came and corrected the first persons disaster. They fixed the issue with no additional cost to me thankfully but it did take longer to complete. We have since still been using Millennium for their bi-weekly cleaning service that includes open/close for 4 years now. "

"Very prompt service!!"

"Travis Lane made a great first impression when we initially met. It was apparent from his preliminary questions at the first site visit, that he cared about his clients needs. We have a small, tight backyard which was always wet so we hardly used it. Our goals were to install a swimming pool, resolve drainage issues and replace lawn with plants, and hardscaping. Travis Lane brought us a preliminary design that would fit our needs and our budget. His hardscape and swimming pool design was on point for our wishes and we made minimal changes to his primary drawings. Travis submitted his professional plans to the county and our HOA and they were easily approved. During the course of construction Travis Lane started on time and was always here when he said he would be here. We did hit more rock than expected during the excavation which increased costs beyond the contingency in the budget. This took us over budget but was unavoidable to get the pool we wanted. We were out of town during excavation and so didn't have to listen to the hammers that week. After enjoying for a year and a half now, we have so much more use of our backyard for all seasons. My husband uses the spa pretty much every day after his daily bicycle ride after work. The pool is a great way to cool off when its really hot in the summer too. Travis made a custom stone bench with gas fireplace. The year round use for this is awesome! Travis was also able to give us a small negative edge on the pool. This is a great place to sit next to and drown the sound of the neighbors out. The plants incorporated in the design are filling in very nicely and provide us with color throughout the growing season. Some shrubs/trees died after installation (which took place in hot weather) but they were replaced under warranty. A few of the replaced plants perished, and we are learning what thrives in different parts of the yard. We enjoy all the visiting pollinators, which we did not have before. All in all Travis was great to work with. He and his crews worked very hard and the craftsmanship is amazing. After a year and a half, we notice no wear in the paved patio, plaster, and masonry work. Early in the project we found times when Travis did not communicate plans well, but this improved over time. We would recommend him for a design and build project. The end results demonstrate real craftsmanship and the integrity of his work is evidence of his experience in the industry."

"Best Homes LLC just finished our basement and we could not be happier! The quality of work is outstanding and the team was always on time, happy to be here and great at communicating. Jefry is a great project manager and always takes your input regarding placement of different aspects and fixtures. It was a lot of fun working through picking out different tiles, flooring, cabinets, colors, etc to make the space how we envisioned it. We even got to choose the placement of extra outlets and things to make the space fit for our use. The price was very reasonable, especially after being quoted nearly double from another contractor. Our basement turned out absolutely gorgeous and now we have a functional, finished space with a full bathroom and wet bar included. The team was incredibly accommodating, gave a generous allowance for tile and flooring, etc. The project was finished with the quoted price and on time, and we will use Best Homes LLC as our go-to for any contracting needs. 10/10!"

"Excellent work. Great communication and timely response. Very knowledgeable. Would hire again without hesitation."

"Excellent service and did what the contract was."