Get matched with top water heater pros in Low Moor, VA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"Pristine did a great job. We were pleased they were willing to hook up existing equipment, as some companies had refused to. (Our previous company had gone out of business, and they complimented the existing work.) They worked quickly and cleaned up after themselves. Now our water is acid free and has fewer minerals. No more white powder everywhere!"

"Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like "Pay to Play". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are out of luck. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service."

"Murphy Family Electric is an awesome company with very competent technicians and reasonable rates. They make the whole process pretty straightforward. I had used them to get my Tesla charger in 2018 (Cost: $799 including material). I was so impressed with their work that when I had a complex electrical job - installing a new 120v outlet requiring a new wire from the circuit breaker - I did not get any quotes but just booked them. That job was done very professionally as well (Cost: $949). Fast forward to Mar 2025, my tesla charger had problems with over heating and intermittent power loss. I called Murphy Family Electric and they sent a technician the same day who came and adjusted/cleaned the connections and spent 30 mins fixing the problem. And to my surprise the company did not even charge me anything for this. So on top of everything else you can add absolutely fantastic customer service to their list of attributes."

"I got six estimates for replacement of my 12-year-old water heater. I went with Advanced Water Systems of Coastal NC-VA. I’m extremely happy with the purchase and installation of my new water heater. Advanced Water Systems of Coastal NC-VA impressed me at every step of the process. They provided a fair estimate, professional communication and installation, answered all my questions during the process, and cleaned up after they were done. The installation team installed a new gas shut off valve and an expansion tank, in addition to the water heater, and didn’t add on extra charges like some companies. They also insulated the pipes. I’m thankful that everything is now up to code. The plumber explained the purpose of the expansion tank, other companies didn’t even mention one. Both of the people doing the install were highly knowledgeable and efficient. I highly recommend Advanced Water Systems of Coastal NC-VA."

"My HVAC went out on New Years Day and I called several repair companies and Chirchhill was the only one to get back to me on the same day. Steve called and texted me to see what was wrong and how they could help. While on the phone I described to Steve what happened and the noises I heard prior to it going out. Steve was able to pretty much diagnose went might need to be replaced and had the part in stock! Joe came out the to my house and within 20 minutes I had heat! A few days later I called Steve back and reported to him that my heat was not working correctly (Turning on and off). Steve sent Joe back out who immediately discovered condensation inside a hose. Joe emptied out the water and left free of charge. Every works great!"