Raytech Appliance Service
About us
Additional Address - Raytech Inc PO Box 1245 Fredericksburg VA 22402.
Business highlights
Services we offer
Full Service Appliance Repair - refrigerators & freezers, and cook-tops, dehumidifiers & trash compactors., dishwashers, gas and electric ranges, ice makers, microwaves, ovens, washers & dryers
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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25% | ||
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My microwave oven failed. I called Raytech without doing my homework and before I joined Angie's List. Ray (a nice guy) came out and diagnosed a bad magnetometer. He determined that it was still under warrantee - which was very nice. He said they needed to order one. After about two weeks the magnetron arrived and was replaced. The microwave worked while the technician was here. Later that evening, it failed again exhibiting the same symptoms as before. I called Raytech and they sent a tech. He worked with it for a while and then said he'd like to take it to the shop for testing. This seemed plausible to me. It then disappeared into a black hole of excuses. They could not duplicate the failure, we want another tech to test it, etc. After multiple attempts to reach them, I got ahold of a real person on the phone (no answer to email and other phone messages I left). She suggested that they reinstall it, since it seemed to be working. "Fine, do it"' I said. "But the problem is we cannot come until May 17th (another eight days) as we have appointments ahead of you" was the reply. In the month that I was waiting apparently the Raytech revenue stream needed refreshing from new clients with easier problems while my problem languished - perhaps because it was not as profitable?.
They have now had my microwave for over 5 weeks and done absolutely nothing. They are unresponsive to phone calls (unless you catch a human and pin them down) and appear indifferent to customer service. I have been waiting since March 31st to get my appliance fixed. My service date is now June 15th. I'm done...
I do not recommend Raytech. Find somebody else.
When the provider arrived he was young and looked in experienced. I explained the problem he pushed a few buttons on my dishwasher and determined the problem was a drain issue and I need to replace the drain pump. He never took the time to determine if the drain line was clogged or if he could clean the line. He took the MOD and serial number of my washer as was suppose to get back with me on cost. That never happened. After two days I called RAYTECH asking about the status and they told me the could not find parts for my dishwasher. I told them I had located the parts on the internet and parts were available. I sent the web site to RAYTECH and waited another 2 days for a reply, which I never got. I called back again on 9/23/14 asking on status and got the same reply, the technician is working on it?blah...blah...blah!
At this point I wasted $68.00 for a service call that never happened and I wound up going to SEARS for repair. I believe RAYTECH is a pass through operations and will hire anybody to work for them. Someone in the appliance repair business should have known where to find parts. Why should the customer have to do the leg work for them?
Bottom line, buyer be ware. I would never use the company again.
All ended well despite a VERY shaky start. The technicians were very professional and knowledgeable. I originally called on 1/2 and did not have the service completed until 1/17. After the original visit from the tech, there was a complete breakdown in what parts needed to be ordered. Additionally, the follow up from the office was non-existing; no one ever called me back to follow up or to re-schedule the appointment, I had to call them. Once the manager got involved, everything moved quickly and the quality of the work was terrific. I would use them again.
I highly recommend Raytech for any type of appliance repair. Beginning with Lionel, who took the initial call, obtained all the necessary information on the microwave, the serial number, etc.. to Robert, an extremely competent professional technician, they were super. What I value about Raytech is they listened first and considered solutions. They really were committed to solving the problem and customer satisfaction. Although mine was a warranty repair, I wouldn't hesitate to call Raytech for any appliance that may need a repair. I'd gladly recommend them to my friends and family.
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