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"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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"Prompt and efficient toilet install"

"In late 2023 and early 2024 we had Mike do a large tree and bush feature in our front yard (approximately 20 items). He supplied and installed beautiful choices. To date only one bush did not make it and he replaced it without any argument. Since then we have consulted him various times. Will use no one else."

"After a storm causing power off and ac problems in hot summer Sunday, that is no thank you enough for the quick response for a technician visit to solve the problem. Thank you Lisa, to contact an efficient technician, Mr Ramon, who act quick, full of knowledge and compassion for my 80â s parents comfort back. I recommend this company with a great and trustful team ."

We specialize in plumbing services, repairs, inspections, installations, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!

"Fantastic company! They returned my phone call the same day, came to my house to give me an estimate 2 days later (they would have been out the next day, but that didn't work with my schedule), and then I hired them. They did all the work while I was at work so I drove up to a beautifully clean yard! What I was particularly impressed with was how they left my yard. They said when they gave me the estimate that they would probably have to leave some of the stumps but would get as close to the ground as possible. If there are still stumps, I don't know where they are! I have since installed mulch beds and planted flowers where the overgrown bushes were, with zero complications. I can't wait for them to come out and do my backyard.
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"Eric and his guys did a great job. First thing I noticed is Eric is extremely responsive and prompt. Second thing is he explained everything in depth with options. Finally the job itself was great. I had a backyard that had pretty much turned into a mess from mud and poor drainage. Water would just sit for weeks on end to the point that it would start to stink. He made several drainage adjustments to my back yard to include installing a french drain and then I had a hardscape patio installed in place of the the constant sloppy mud I have had for years. The finished product was great I certainly would give it 5 stars and recommend him."

"David Eddins was great. He was quick, friendly, and did an amazing job installing drainage piping as well as added another gate to our fence. I couldn't recommend him more! I will be using Rapidan Farms LLC for my future projects!"

The Otter Guys provide trusted HVAC, plumbing, and electrical services for homes and businesses throughout Charlottesville and Central Virginia. Our skilled technicians deliver reliable solutions, quality workmanship, and exceptional customer service. We specialize in air conditioning repair, installation, and maintenance; heating repair and replacement; heat pumps, furnaces, and boilers; electrical repairs, installations, and upgrades; water heater and tankless water heater services; drain cleaning and sewer line repair; water line repair and leak detection; gas line installation and repair; indoor air quality solutions; water filtration systems; and commercial HVAC, plumbing, and electrical services. With preventive maintenance plans and emergency services available, you can count on The Otter Guys for dependable solutions, honest recommendations, and lasting comfort—For Service Like No 'Otter'.

"All went well. Some issues with the foundation were worse than thought so the work took a little longer but it was definitely needed. Part of an addition had been built without proper foundation as in none. It was hanging in air. They made an extra trip to replace and fix drains that had to be removed. Took extra care to make sure as little damage to carpet as possible. Terrance Blackwell and crew came for the outside work. They were great. I really appreciated Terrance's extra trip to make sure the drains were fixed. Austin Wells and Peter Dang came for basement floor lift and level and I greatly appreciated their extra effort to take care of the carpets even though they had to drill through the floor. The little extras made a big difference. Good people, good work."