Serving Hampton, VA and surrounding areas
In business since 2008
Free estimates
Emergency services offered
"Tues, 28 April, I noticed the first floor bath?s ceiling had little paint bubbles forming. I called Nice Guy Plumbing and Handyman Service because they had very good reviews and I liked the company?s name. I set up the appointment for the next day; however, due to an emergency, I had to move the appointment to Thursday, which the plumber understood and was agreeable to.
Thurs, 30 April - Mr. Guy Heller arrived on time and checked the pipes in the upstairs bath which was situated in a dormer directly over the first floor bath but saw no leaking or moisture anywhere. We made arrangements for him to return Monday, 4 May, as he said the ceiling of the downstairs bath was soft in one area and he wanted to open it up for further examination.
Mon, 4 May ? Mr. Heller cut a hole in the bath ceiling and disposed of wet drywall and insulation. He did not find any leaks in and around the HVAC runs and said he would come by Wednesday to see if the area was drying.
Wed, 6 May ? Mr. Heller reported the area drying so it was not a plumbing problem. He was going to stop by again Monday as rain was predicted the next few days. It did rain and I took film, which I showed to Mr. Heller on Monday, 11 May. It was definitely a roof problem and the movie showed exactly where.
Mr. Heller came to the house five times to ascertain whether plumbing or roofing was the problem, but he could have left some of that up to me. He came those subsequent mornings because of his thoroughness in determining and ultimately solving a problem for an appreciative client.
FOOTNOTE: Several weeks later, a water supply hose connection broke under the kitchen sink. After going from store to store and not finding the part I needed, I called Mr. Heller. He couldn?t come as he was away on vacation but would check back with me when he got back, which he did. A concerned professional.
Mr. Heller is very polite, amicable, and comfortable to talk to and work with. When he says he is going to do something, he does it and at the time agreeable with the customer. I maintain an enclosed private feral cat colony with several cats in the house that he was friendly with and talked to. If he was not a cat devotee, it certainly didn?t show.
I would not hesitate to call Mr. Heller for plumbing and other homeowner problems requiring attention that were in his areas of expertise. He?s not just a plumber and handyman. He?s like a favorite uncle!
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