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"Quick and thorough work."

"Always excellent work no matter what I ask, small or large, simple or complex. Very trustworthy workers."

"Working with Javier helps to understand how the insurance coverage works. This was not something I could have done on my own. Javier acted almost like an insurance attorney providing invaluable advice. So, the moral of the story is that you need Javier to guide you through your coverage. However, this does not mean that you leave everything to Javier and sit in the corner. You have to understand what is covered and what is not and be ready to supplement your extras out of your pocket to realize your own expectations. The paintwork is a good example; the insurance won't pay the Benjamin Moore paint, and what they pay for doesn’t do much beauty. Then you have to follow up and make sure you pay the extra for what you really want. This works with everything; if you work with Javier on your budget, you will need to take his lead with the third-party contractors. The other deceptive element of insurance is the timing; if you depend on the money coming from the insurance, the process takes forever. The insurance reinstallation is a business model, a system, and there is no logic to it. When supplemental requests are involved, the insurance pays $1000 to accommodation instead of instantly approving a $500 supplemental. The process is very frustrating, and people get frustrated; however, Javier NEVER says NO. Whatever you want, he finds a way to deliver. He did the re-paint job for free with the paint of my choice. I was unhappy with some installations. He immediately got them fixed. One other thing is that Javier never bothered me with payment timing. He was pretty flexible. He did not even call for follow-up. I read the negative reviews on the website, and I realized I had most of them myself, BUT the point is Javier is not the reason. Construction work is an expensive open-ended process; the products we usually get are not top-notch Armani Case; they are what insurance covers and the process is frustratingly time-consuming unless you pay up-front and ready to pay for extras. So the frustration-cause is not Javier; it is the difference between what it is and what we want to be. Javier worked on my place for several months; his team is reliable, honest, and trustable."

"From start to finish Customer Home was fantastic. They were very responsive and quick to come for an estimate. Bill, the sales person was straightforward and didn’t try to push upgrades. Communications were open throughout, from reminders before install and the entire day of install. The site manager was helpful and friendly, they even made sure the majority of the debris were picked up. I did find almost a dozen nails in my driveway but attributed this to not being able to clean under the dumpster. I had estimates by other companies that was almost double the price. The materials used were quality and not just pulled from a box store. They also have a great warranty. I only wish they did more than just external improvements. They would be my top choice of business to work in the future."

"I’ll start by saying I wouldn’t recommend this company at all. I’m in the military so my time is limited. I initially contacted this company around March/April 2021 for leaks I was experiencing with my roof. I was quoted $3k to remove an attic vent on the second level attic that was causing leaks and to repair leaks in the attic of the first level of my home. They removed the second level attic vent and repaired that leak. The problem began with first level attic. They removed the vinyl siding along the roof line and sealed it. So I thought the problem was solved. A couple of weeks later, it rained so I checked to see if there were any leaks. There was still a leak dripping in the same spot but this time there was multiple leaks. I contacted the employee (who will remain nameless) that I was still experiencing leaks. He came out and told me in order to identify the leak, he will need to perform a $450 water test. I paid them $3k already but okay. He preformed the water test and said the leaks was coming from a second level window installed incorrectly. He said the company HE WORKS FOR would charge me another $1500 for the work. But he would just do it on the side for me $250. I thought it was sketchy that an employee who works for the company would use the company resources as a side hustle but at that point, I just wanted it fixed. So I paid said employee, he sealed the window. I THOUGHT problem solved. I’m in the Navy so I’m not home often. A couple of weeks later it rained again, same leaks but this time it’s progressed more. I called “employee” and he said he’ll send one of his guys out to check out what’s going on. His side guy never came so I had to call him again. When he finally came, they drilled a metal sheet above the window and let it sit there until it rained again to see if in fact, that’s where the leak was coming from. It rained again but it wasn’t leaking as much this time so the same “employee” came out, removed the metal sheet that sat above my window for a couple weeks and sealed the window again. It rained again, and the same leaks appeared but this time on both ends of the lining of the attic. So instead of calling the “employee”, I called the company. I explained to them that their employee came out a couple times to try and fix the leaks but it’s still leaking. Now this is where it becomes a mess, the company never knew the employee was coming out to my home on company time, so they made their employee refund me for the amount they charged me on the side. They apologized and offered to send someone else out this time. The new employee who was kind, reviewed all the work that was done prior and said now he recommended that flashing is to be installed under the siding of the house. Why wasn’t that recommended to begin with?!?! This new employee said he would get back with me in two days with the amount for the new quote. After everything I went through, I still considered this company business. After two days went by, no phone call. So a couple days later I called the company and asked for the new quote for ADDITIONAL work I was quoted for that I never got. The receptionist said they have to contact another company before they could give me an accurate quote. This company NEVER called me back at all. So I’m assuming they just washed their hands of the poor, costly work that was performed. Of course, I called another company who said The Roofing Company overcharged me, and quoted me for a lesser price than they quoted me. Unless you want to go through what I experienced with this backwards, unprofessional, non-reliable and expensive company, I wouldn’t recommend you using them."

"I consider it a great privilege to leave this review for RLC contracting. Rick and Linda Jenkins are true professionals and your satisfaction is their goal. We had them convert half of our garage into a laundry/utility room. With my husband and I getting older,we made some renovations to our home to enhance out ability to remain here for a long time. Our laundry was located in the garage and we had to schlep baskets up and down cement steps. It became apparent this wasn’t going to last too much longer. So we contacted Rick and Linda and they assisted us in the process of being able to “age in place”. Both are very knowledgeable in this area and were great resources. Rick was highly complimented by our local building inspector and Linda runs a tight ship. We were informed of each step of the process and the craftsmanship is outstanding. We love our new laundry room and with the COVID-19 we loved having a place to put extra supplies. Towards the end of that project, we approached them about building a deck on the back of the house. Again, flawless craftsmanship. And again, as the building inspector stood on the deck, he told me how impressed he was with the work that had been done. Yeah. It’s that good. We would not hesitate recommending RLC Contracting to anyone and would delight in the opportunities to do so. We are thrilled with our new room and the huge deck that now grace our home."

"Finished quickly with little disruption"

"The service was really good. They came to work after the previous company implicated damage. They were amazing. They were available to work and they took of everything. They kept me track and they were very vocal if something comes up. They're the best contractor I've work with."

"ServPro was great on the remediation side. I had a burst pipe, and they removed or dried the damaged items. The problem started with the restoration when their employee, Austin, brought Frank Singleton of Dominion Restoration to my home for repair. Austin gave him the highest recommendation. Well, the contractor put in floors before painting wallsrequiring the floors to be re-done. He failed to supervise subcontractors so that new quartz counters had to be removed and redone. A two-week project became a 4-month nightmare. When I complained, I was verbally abused, gaslighted, and bullied. The contract said he wouldn't pay for items purchased by the client, but then Frank asked me to go buy faucets, light fixtures, and microwave, I stupidly assumed he would be ethical and take those off the bill. He didn't, and further threatened to put a mechanic's lien on my elderly mother's home if I didn't pay him for things he never bought but instructed me to buy. So I paid twice."