National Exterminating Co Inc

Great. The first day was removal of the old materials and cleanup. The second day they installed the new liner, a large dehumidifier, and sealed access (from rodents). The third day an electrician came to do what we needed for the power and to install a controller on the wall. The gentlemen who did the work were punctual and polite and left no mess. Note that there is no category for "crawl space work" so I selected what seems to be the closest option.

Their technician, Emily just completed another termite inspection for us this morning. (She was also our technician last year). Her customer service and professionalism are exceptional. I called her a few days ago to schedule an appointment & she returned my call promptly; she was on time for the appointment; and, most importantly, she was once again remarkably thorough in her inspection. Emily is absolutely an asset to her company.

I called and cancelled the contract after the first year, but they did not cancel it. After several months, I started getting bills and calls from them charging me for an inspection that I did not ask for and which was never performed. I reiterated to the woman on the phone with me how I did not want to renew the contract, but she refused to cancel it. She was also very combatative and rude on the phone. After going back and forth with them a couple of times they actually sued me over the bill for the inspection that had never been performed. Long story short, the judge agreed that they did not fulfill their side of the contract and so ruled in my favor, thankfully. I want to say that it is never good business practice to sue your customer, and if a customer tells you that they do not want to renew a contract then it's generally a good idea to cancel the service. I will note that on the two days I had to spend in court with them, they had several other cases (more than 10) where they were suing clients. It became very apparent that the National Exterminating "MO" was to take people to court left and right. This just struck a bad cord with me. They were running around trying to play lawyer instead of devoting their time being good ethical businessmen. Stay away from this company!

First, the company provides pest control services and sells termite damage contracts. What they don't tell you is that your chemical barrier fails after 5=7 years leaving you exposed to the critters. They do conduct a visual annual inspection if you are under contract but that means the termites have a free year to infest your home. They have recently been offering to retreat the homes for an additional 1.000 dollars. Second, I signed up for the reapplication. Tech arrived on time, called ahead of arrival, provided a fast efficient service. CAUTION: If you have pets DO NOT use this company, unless you want to chase them down the street when the technician lets them out.

They come out yearly. I've been with them for five years. They take of what they see that maybe a problem.

No problems. Very satisfied.

They came out in 2015 and performed the inspection and I gladly paid them. The next year, they sent me a letter in the mail asking me if I wanted to renew the contract. The letter contained a box to check and a signature block to sign and return if I did indeed want to renew. However, I did not want to renew and ignored the letter, preferring to let the contract expire. I forgot about the whole thing until months later they began calling me and asking payment for the renewed contract. Finally, after calling them back one day I spoke to a lady who insisted that I owed them $98 for a service that I never requested. After that, they kept calling and harassing me about this $98 and threatened to sue me over it! The idea of automatic renewals is an unethical business practice and ought to be illegal in my view and I would never trust this company to do anything for me again. Do not do business with this company! They are not trustworthy.

Mike shows up on time and ready to work. He is funny and pleasant to be around I look forward to his visit.

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They show up when they say they will be here. They do their work and leave a sheet describing what they have done.

They are very good. I was recommended to them by a friend of mine. When I got ants I decided I needed someone. I haven't seen one since they started. They will come out any time and take care of the house or garage.

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I have used them for ten years.  I have a contract with them yearly.  Very professional.  They are there the time they say they will.  Excellent.  Very reasonable. 

Dear Angie,

This is to complain about National Termite Company.  I have been with this company since June 2001 and it was good service until 2013, when in the preparation to do repairs to my garage door, I found evidence of termite damage. I called National Termite to come out and do an inspection.

They said I had to remove some vinyl siding to do an inspection; I called them back when I had some siding removed. The inspector determined that there was termite damage, but that he would have to go back to the office and talk with his boss, several days later they got back to me and told me that their report showed that I had wood in contact with the ground, and therefore they would not do any repairs.   I did not have any wood that touched the ground, and I argued that the termites had climbed up the brick wall and the drywall to get inside the house.  They said their treatment was a barrier, and I told them that their barrier didn?t seem to working, and that therefore they should pay for repairs.  They said no.

Not wanting to haggle with them right now, I decided to have the repairs done now.  The company I hired gave me a price to replace the vinyl siding, (I decided to replace the vinyl siding vs. putting the old siding back on) and the tentative price to do repairs for termite damage.

Upon removing the vinyl siding and gain a better look at the damage done by termites, it was ultimately decided that the repairs would take eight sheets of plywood and 199 foot of two by fours.  Their cost to me was 3,223 dollars, which is what I asked to be reimbursed.

I sent National some pictures and told them there was no active termites when repairs were done.  They said that was good and it showed that their product stop the termites, I said then why do I have all this damage.

REBUTTAL TO COMPANY RESPONSE:
1.       Their claim of a dead tree stump, there was never a dead tree in my yard, in their reports they never stated anything about a dead tree.
2.      The moisture damage they keep referring to is called dry rot, but what I have read termites don?t like dry rotted wood.
3.      The active termites that were found were tunnels of mud up a brick wall, and a sheetrock wall (not wood).  This tells me that termites will try to get into your house even if it is not with wood touching the ground.
4.      October 08 this company gave me a termite and moisture letter, which stated no visible evidence of wood destroying fungus, was observed, and that no visible evidence of wood destroying insects was observed.
5.      The door jams were never in contact with the cement slab, they were at least 1 inch above the concrete.
6.      All of my windows were replaced in March of 20O8  by Mr. Rogers windows Inc.
7.      They say the damage could have been there since 2001, but the majority of the wood that was damaged look like it was new wood, not wood that had been aged for 12 years with a light brown color of aged wood.
8.      They said I needed to do proper maintenance to maximize efficiency of the warranty, I say that with the known termite infestation of the Tidewater area, that I should have received more than just granules sprinkled around the house and spot injections over a period of 12 years.
9.      I did not threaten  a bad review, I said I would post a bad review on  Angie?s
10.  If they cannot reimburse me for repairs, then a refund of 12 years of payments 90.00 x 12 yr.?s =$1080 and initial treatment cost $675 = $1755, would be acceptable.

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It went well. We've used them for years.

Awesome

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