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Custom Home Improvement & Repairs LLC logo

Custom Home Improvement & Repairs LLC

4.6(
91
)
Roofing, Gutter Repair and Replacement, Window Service,

About us

Beginning in 2004, Custom Home Improvements has been providing the finest window, trim, siding and roof installation services throughout Hampton Roads, including Virginia Beach, Chesapeake, Newport News, Suffolk and Hampton. As one of the leading Virginia Beach roofing companies, our professionals are highly skilled with over thirty five years of experience in the business. We understand that our customers have a need to trust the company they do business with, and we will always provide each customer with the most honorable and efficient work that is out there. Class A Licensed Contractor by the State of Virginia with a "Builders" Speciality (Lic. number 2705 135338A), Accredited business with the BBB with an A+ Rating, EPA Certified business (Certification # NAT-78215-1), VSI (Vinyl Siding Institute) Certified, GAF Master Elite Certified Contractor, National Roofing Contractor's Association Member, KP Master Contractor, Mastic Elite Siding & Trim Contractor Preferred Window Installer. Best of the Best / Television (see our video!) Additional contact name - Dana Achenbach. Additional email - [email protected].

Business highlights

21 years of experience

Services we offer

Vinyl trim, Siding, Windows, Roofing, Gutters, Doors, Shutters & Vinyl Railing

Services we don't offer

Interior Renovations

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

15%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 8
    View Gallery

    Assorted photos uploaded by Custom Home Improvement & Repairs LLC

Reviews
4.691 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
7%
2
4%
1
0%
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Showing 1-25 of 91 reviews
Casey W.
Oct 2024
5.0
Yes, I recommend this pro
$1,513,000
From start to finish Customer Home was fantastic. They were very responsive and quick to come for an estimate. Bill, the sales person was straightforward and didn’t try to push upgrades. Communications were open throughout, from reminders before install and the entire day of install. The site manager was helpful and friendly, they even made sure the majority of the debris were picked up. I did find almost a dozen nails in my driveway but attributed this to not being able to clean under the dumpster. I had estimates by other companies that was almost double the price. The materials used were quality and not just pulled from a box store. They also have a great warranty. I only wish they did more than just external improvements. They would be my top choice of business to work in the future.
Pat H.
Sep 2018
5.0
Yes, I recommend this pro
Tina and Don were extremely responsive to an short notice repair. Don was fantastic to work with and completed the work very quickly. I look forward to doing business with them again.
Jorge D.
Mar 2018
5.0
Yes, I recommend this pro
They did a great job. .
George W.
Sep 2017
5.0
Yes, I recommend this pro
$200,000
Team came in, removed my old windows and replaced all 6 with new windows within 2 hours. Very professional, very courteous.
Kelly D.
Aug 2017
2.0
$800,000
The initial replacement was reschedule several times due to weather and unavailability. The roof was replaced in all seen well. However there is a leak in the roof. The company has sent two different roof technicians to my property which took over a month for them to come out, but they are unable to tell us where the leak is coming from. I've attempted to contact the company but doc refuses to return my calls. So much for all the positive reviews and research I did before hiring this company.
HARRY S.
Aug 2017
2.0
Came out satisfactory, but did not start out so great. The work was great but we didn't get along so well with management. They promised rebates for being a veteran and that has not come through yet, and the work was done in March. The price was much too expensive. I had other cheaper estimates, but I had already signed but I was locked in. I called 6-7 times in regards to the rebate from the roofing manufacturer before I got a response. I got a response from the manufacturer, but I did not get a response from the contractor. They were on time, and the job was done in time. I would not use them again. I think they did a hard sell on us, and got us to sign ahead for something we didn't really need at the time.
Joe H.
Aug 2017
5.0
Yes, I recommend this pro
We get a lot of compliments on the new roof. They did a great job and clean up.
Alyce L.
Aug 2017
4.0
Yes, I recommend this pro
$450,000
Well except it took a long time to get the pillars completed due to a myriad of contractor/supply availability reasons - whole project took almost 8 weeks to complete
Robert D.
Jul 2017
5.0
Yes, I recommend this pro
$530,000
The team was fast and professional. Couldn't be more happy. My only regret was I didn't get the technicians' names. Also, whatever you are paying them, it's not enough.
Cy E.
Jul 2017
5.0
Yes, I recommend this pro
They arrived at 6:45, started work at 7:00 am and finished the job and cleaned up by 4:00 pm. They were fast and efficient and the roof looks great. Their work and my roof looks so good that 2 of my neighbors across the street hired them to do their roofs. I would hire them again.
Paul D.
May 2017
5.0
Yes, I recommend this pro
$1,600,000
Custom provided me a quote on a GAF Silver pledge roof(10 year labor, 50 year shingle) and seamless gutters. Kieth was very professional and provided me information about the roof and gutters with the quote. His quote was exactly what i expected to pay. I chose to go with someone else because they gave me an awesome quote with the GAF Gold pledge roof(25 year labor, 50 year shingle).
Chris D.
Apr 2017
4.0
$1,100,000
It looks really good. We were warned about some nails being missed by the rolling magnet, but I can't figure out why so many nails, with giant, brightly colored, plastic rings around them, were missed. There was also quite a bit of trash that blew around the neighborhood, that I had to clean up.
Dan B.
Aug 2016
5.0
Yes, I recommend this pro
$720,000
Custom Home Improvements provided the best price, the highest quality products, and the best service for the trim/gutter project on my home. Theirs was not the lowest bid for the job; however, they matched the lowest bid, and I selected them because of their overall sales presentation. They exceeded my expectations. Each member of Custom Home Improvements’ trim and gutter crews displayed the highest proficiency, attention-to-detail, and pride in their work which was evident throughout the project. For example, while installing the trim, one of the trim panels became smudged. The installer stopped what he was doing, retrieved a rag and some cleaner, and wiped the smudge off the panel. That wasn’t necessary since the smudge was barely visible from the ground; and at any rate, the trim is exposed to the elements, and will likely become stained over time. Nevertheless, wiping the smudge away was just one of many examples of the pride, professionalism and attention-to-detail exhibited by the crew. I highly recommend Custom Home Improvements.
Response from

"Thank you member for your review, we sincerely appreciate the excellent feedback! We will be sure to share your outstanding comments with our installers and our entire team at our weekly training meeting! Your home looks terrific and as always, we appreciate your business and trust in Custom Home Improvements!"

Andrew G.
Jun 2016
5.0
Yes, I recommend this pro
$199,900
The crew had arrived on time and ready to work. Work had been conducted in a very efficient and quick manner. Existing widows to the home had been removed and new windows had been installed. The new windows look great and are of excellent quality. Crew were very professional and courteous. I would highly recommend the services of this company to those that seek quality craftsmanship. 
Response from

"Thank you member for sharing your wonderful experience with our company with fellow Angie's List members! Your windows not only look terrific, but they certainly will save you money on your energy bills versus those old builder grade windows!! Thank you for your business and helping us maintain our Super Service Award for windows!"

Matthew C.
Jun 2016
5.0
Yes, I recommend this pro
$24,900
unknown
Response from

"Thank you for your review, we appreciate it! Your gutters are now functioning properly and will protect your home from water damage! We appreciate your business!"

Charles H.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for your review, we appreciate all feedback! We appreciate your business and trust in Custom Home Improvements! Your roof looks awesome!!"

Peter F.
May 2016
5.0
Yes, I recommend this pro
$1,360,000
Superb job. Price was fair. Crew arrived precisely on time and went to work. Abundant use of drop cloths around the house. Roofing materials used were the highest quality GAF products. Workmanship was outstanding.  Crew was manned appropriately and did not waste any time. Even though it was a large house, the job was completed the same day. Clean up was thorough. I could not be more pleased. GAF company verified the work and issued the warranty 4 days later. If you are looking for high quality and not have to be concerned about your roof ever again, these folks are for you. You will not be sorry.
Response from

"Thank you for your review and taking the time to share your wonderful experience with us with fellow Angie's List members! We take pride in your review, especially your compliments on the crew! We will be sure to share your review with our entire team at our training meeting! Your new GAF replacement roof looks terrific and will provide you with a lifetime worry free protection for your family! Thank you for your business and trust in our company!"

Van Dora W.
May 2016
3.0
unknown
Response from

"Thank you for your review. We are very concerned with our grades and desire to make things right...please contact us at 757-689-2734. Thank you"

Sylvia T.
May 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for your excellent review, we appreciate your feedback. Your new replacement roof looks superb and will not only provide the best warranty in the industry but also enhance your home's beauty and value as well. Keep in mind in home improvement, you get what you paid for....Prices that are "too good to be true are almost always TOO GOOD TO BE TRUE". We firmly believe the price for a quality roof including install, products, and warranty....will pay for themselves over time. Thank you for your business and trust in our company."

Rich D.
May 2016
4.0
Yes, I recommend this pro
$75,000
unknown
Response from

"Thank you for your review. We appreciate all feedback which helps us continue to improve. We appreciate your business."

Scott C.
May 2016
5.0
Yes, I recommend this pro
$2,000,000
unknown
Response from

"Thank you for your review, we appreciate your outstanding comments and will be sure to share it with Keith and our entire team! Yes, Keith is a retired Master Chief, we are honored to have him on our team and we are fortunate to have over 70% of our staff military! Your home looks terrific and we also appreciate your comments on the installers being on time, professional, and cleaning up after themselves, something we train hard for and take alot of pride in! Thank you so much for your business and trust in Custom Home Improvements!"

Yvonne H.
Apr 2016
4.0
$66,900
There were no additional fees to the $669 Big Deal. The only thing is that when I purchased it, I wish I had done my homework and I would not have gone with that company. The thing that I sort of did not like was the fact that I had the Angie’s List little booklet that comes out every month or so. I was going through it and I saw that Angie’s List members got a discount. When I was talking to the rep that came out, he asked me if I was an Angie’s List member and we talked about it and I said yes. Because he had such an outgoing personality, I failed to zero in on the discount and neither did he. I just felt that he could have. So, I paid a little more because I did not get my discount. I did not feel that that was an oversight. I felt that was purposely done. When I had them called about my house, the square-footage of my house and I have an extension for sunroom, I ended up paying additional for the roofing on the sunroom because he asked me if I was going to include that and I said yes. He said that it was going to cost this amount. After I signed the paper, I went back and look and that should have been included in the square-footage because that did not exceed the square-footage of my house. So, I just felt all-the-way-around that I was deceived. The job was okay, but I would not use that company again. From the time we spoke to the time they said they would have the job done, they were here on-time.
Response from

"Thank you for sharing your review, we appreciate all feedback. Rest assured, with the Angie's List Big Deal of the Day you purchased, you got an outstanding deal! The pricing for these deals are cooperatively reached with Angie's List. As far as the booklet you received of which we advertise in, unfortunately you cannot combine discounts. It stands true in home improvement that you get what you pay for and yes, replacement roofs are a sizable investment, but one that over time with the quality of roof you received and the warranty, was a very smart investment. We appreciate your business."

William M.
Mar 2016
5.0
Yes, I recommend this pro
$640,000
Had Custom Home Improvement out to wrap entire house with vinyl trim and replace gutters.  Great experience from first contact arranging for initial estimate meeting to job completion. The trim guys knocked out the work in approx. 3 days (professionals that made difficult work look easy) quickly followed by new gutter install.  Everything looks great!  Would definitely use again!   
Response from

"Thank you member for your review, we always appreciate when homeowners take the time to post their experience with our company on Angie's List! Your new trim looks terrific and we appreciate the accolades you gave our hard working installers! We [Member Name Removed] be sure to pass on your review to our entire team! We appreciate your business and trust in Custom Home Improvements!"

Thomas W.
Mar 2016
5.0
Yes, I recommend this pro
$900,000
unknown
Response from

"Thank you for your review, your new windows look superb, especially with the color exterior and encasement! As always, we appreciate your business and trust in Custom Home Improvements."

Teresa N.
Feb 2016
5.0
Yes, I recommend this pro
$700,000
From the first contact with Custom Home Improvement to the very last day they were very prompt and courteous. Keith met me at the property and gave me a great estimate with no pressure to upgrade or add anything on. I was the one that added the gutters and downspouts. The team arrived the day they said they would, did everything they said they would. I was a little concerned about car ruts in the yard, I wasn't sure why they pulled up into my yard but I called Doc and he had it all fixed immediately. Thanks for an awesome job! BTW, they give military discounts also!
Response from

"Thank you for the outstanding review and for mentioning about our military discounts, rebates, and incentives! We greatly appreciate our Military and make every attempt to make home improvements affordable! Your new roof and gutters look outstanding and we appreciate your business and trust in our company!"

Showing 1-25 of 91

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Custom Home Improvement & Repairs LLC is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 7:00 PM Tuesday: 9:00 AM - 7:00 PM Wednesday: 9:00 AM - 7:00 PM Thursday: 9:00 AM - 7:00 PM Friday: 9:00 AM - 1:00 PM Saturday: 9:30 AM - 1:00 PM
Custom Home Improvement & Repairs LLC accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Custom Home Improvement & Repairs LLC offers free project estimates.
Yes, Custom Home Improvement & Repairs LLC offers eco-friendly accreditations.
No, Custom Home Improvement & Repairs LLC does not offer a senior discount.
No, Custom Home Improvement & Repairs LLC does not offer emergency services.
Yes, Custom Home Improvement & Repairs LLC offers warranties.
Custom Home Improvement & Repairs LLC offers the following services: Vinyl trim, Siding, Windows, Roofing, Gutters, Doors, Shutters & Vinyl Railing
Interior Renovations

Contact Information

2000 General Booth Blvd, Ste 204, Virginia Beach, VA 23454

Service Hours

Monday:9:00 AM - 7:00 PM
Tuesday:9:00 AM - 7:00 PM
Wednesday:9:00 AM - 7:00 PM
Thursday:9:00 AM - 7:00 PM
Friday:9:00 AM - 1:00 PM
Saturday:9:30 AM - 1:00 PM
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