Get matched with top water heater pros in Fort Myer, VA

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"Great job. Technician was solid, professional & friendly. Resolved the issue efficiently."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"DMV has been excellent in kitchen and bath remodeling. They did a wonderful job renovating our two baths and kitchen in 2014. Their customer care and pricing is commendable. More recently in 2024 we had more remodeling tasks done by DMV under excellent supervision of Jordi. Even now when we need some minor improvements needed Jordi is very helpful to find time to get it done. We strongly recommend DMV for kitchen and bath remodeling .They are excellent under the management of Javier, and exceptional onsite supervision by Jordi!"

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"The plumber arrived at my rental property to troubleshoot a bathtub faucet handle that was loose. He quickly identified that a part needed to be replaced and informed my tenant. However, rather than replace it, he haphazardly put the faucet handle back on improperly and quickly rushed out of the house. My tenant called me immediately to tell me that not only was the problem not fixed, but the water wouldn t even turn off anymore after the plumber had worked on it. He was also only in the home for several minutes before giving up, and my tenant informed me that he was extremely impolite to both her and her mother. When I called the company dispatcher to ask if he could go back to fix it, he lied to me and told me that the part was replaced (it wasn t), and told me that he would not send the plumber back out that afternoon. I called mere minutes after he left the home. I had a completely different company fix it the next day, and they told me that the previous plumber had done nothing at all."

"Professional, expert paintings, appeared on time. No complaints. Gate good advice on wiring home for wifi TV. "

"Outstanding service. First to reply to our request for service. "Johno" quickly diagnosed our problem and researched to see if warranty was still in effect. Fair pricing with discount for military service. Will keep RightNow Plummer in mind for future plumbing services."

"Our deck caught fire last summer and we contracted Chris Heinz to do the rebuilding and replacement of our fire-damaged exterior. Chris was wonderful to work with! He worked with our insurance company tirelessly and also kept us informed every step of the way. He and his crew removed our old deck and siding, and built a new deck, a landing and stairs off our kitchen, installed a new sliding door and four windows, replaced our siding and trim, and installed new outdoor lighting. There were a few delays due to the pandemic and materials being readily unavailable from one of the manufacturers, but the timeframe was reasonable given the circumstances. Chris and his crew did an amazing job and we couldn’t be happier. We love our beautiful new deck and the new siding and trim. We get so many compliments from our neighbors and passers-by! We will definitely go to Chris next time we need work on our house and recommend him to everyone!"