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Avatar for Neli Virtual Appliance Repair

Neli Virtual Appliance Repair

143 Charlotte Ave
4.29(
575
)
Approved Pro

Neli Virtual Appliance Repair

143 Charlotte Ave
4.29(
575
)
Approved Pro
Customers say: Super punctual
33078 local quotes requested
9 years of experience

NEW! Appliance Consultation – Just $35 Get expert advice before you spend on repairs or replacements. A Neli technician will evaluate your issue and help you decide if your appliance can be fixed—or if it’s time for a new one. Virtual Appliance Diagnosis and Repair - Just $45 Service Description: Diagnose or repair your appliance virtually—no need for anyone to enter your home. Neli’s certified technicians guide you step-by-step via secure video chat. How It Works: Book online at nelihome.com or call 833-876-0900 Connect with a tech through our video platform Diagnose or fix the issue in real time Get expert advice and confidence in your next steps What’s Included: Real-time video guidance from a certified technician Diagnosis of the issue OR full repair (when possible) Step-by-step guidance using your smartphone or tablet Safe, contact-free service - no one in your home Flexible scheduling—appointments available daily Perfect For: Appliance fixes HVAC troubleshooting DIY-savvy homeowners Saving time and money on service calls

"Great! Punctual easy to work with cleaned up area when done"

Kay J on September 2025

NEW! Appliance Consultation – Just $35 Get expert advice before you spend on repairs or replacements. A Neli technician will evaluate your issue and help you decide if your appliance can be fixed—or if it’s time for a new one. Virtual Appliance Diagnosis and Repair - Just $45 Service Description: Diagnose or repair your appliance virtually—no need for anyone to enter your home. Neli’s certified technicians guide you step-by-step via secure video chat. How It Works: Book online at nelihome.com or call 833-876-0900 Connect with a tech through our video platform Diagnose or fix the issue in real time Get expert advice and confidence in your next steps What’s Included: Real-time video guidance from a certified technician Diagnosis of the issue OR full repair (when possible) Step-by-step guidance using your smartphone or tablet Safe, contact-free service - no one in your home Flexible scheduling—appointments available daily Perfect For: Appliance fixes HVAC troubleshooting DIY-savvy homeowners Saving time and money on service calls

"Great! Punctual easy to work with cleaned up area when done"

Kay J on September 2025








DOUG'S APPLIANCE REPAIR INC

695 VALLEY ST
3.60(
5
)

DOUG'S APPLIANCE REPAIR INC

695 VALLEY ST
3.60(
5
)
Customers say: Super punctual

Appliance sales and service. Factory trained technicians and delivery crew. 6 full time employees and 3 part time employees

"When I needed my Maytag washing machine repaired, I really thought a locally owned appliance center would be the way to go. I do like to support local businesses instead of big box stores. I was so very wrong. I was understanding about the long wait time to get a serviceman out. We are in a pandemic after all and people are repairing, not buying new. The wait for the parts to be ordered wasn't bad. BUT....the repairman's diagnosis must have been wrong. After installing the new parts, the machine had the exact same problem as before--spinning slowly and leaving my clothes sopping wet. NO improvement whatsoever. For that, they expected me to pay the full bill. I wouldn't have minded if they'd fixed the machine, but they didn't. I tried to think of what might be a fair solution. After all, they did order parts. The technician had told me that in all his 21 years of repairing machines, he'd never seen those parts go bad before. So I knew they would be out the cost of the parts and not able to use them on anyone else's machine. I called the office and offered to pay for the cost of the parts, but not the cost of the repair since I still had a non-functioning machine. Not only did they not offer to try other solutions to fix it, but I felt like they were trying to steer me towards buying a new machine from them. And then came the final insult. When I offered what I thought was a fair solution, they accused me of LYING to them, insinuating that they had fixed my machine and I just didn't want to pay the bill. I am an honest person and have rarely been so insulted in my life. Kelly said if I wasn't going to pay the entire bill, they wanted their parts back to use on other peoples' machines (see above about the repairman saying that was the first time he'd ever replaced those particular parts in 21 years of servicing machines--no, they did not need those parts for another machine. Unlikely they ever will). Fortunately, I still had the old parts, which had nothing wrong with them. In the end, they chose to send the repairman out again ($120 service call) to take back their parts ($40) because they thought I was lying to them. The fact that I was willing to let them take back their parts should have been a clue to them that I wasn't lying. Oh, and they insisted I pay the $70 diagnostic fee. I paid it rather than keep hassling with them, but I will never deal with them again. So here I sit, three months later (I took a few weeks to calm down so as to write as fair a review as possible), out $70 and still with a broken machine. Overall, I think this is the worst experience I have ever had dealing with a company to get something repaired. From the misdiagnosis, to accusing me of lying to them, to insisting on taking back their parts even though those parts are useless to them and it cost them more to take the parts back than what they cost (I guess they had to take the parts back just to prove to themselves that I wasn't lying to them), this whole experience has left me with an ugly feeling. I do hope I haven't gotten the repairman in trouble with this review. He was doing his best. My problem is primarily with the office personnel and with being accused of lying."

Sherry R on December 2020

Appliance sales and service. Factory trained technicians and delivery crew. 6 full time employees and 3 part time employees

"When I needed my Maytag washing machine repaired, I really thought a locally owned appliance center would be the way to go. I do like to support local businesses instead of big box stores. I was so very wrong. I was understanding about the long wait time to get a serviceman out. We are in a pandemic after all and people are repairing, not buying new. The wait for the parts to be ordered wasn't bad. BUT....the repairman's diagnosis must have been wrong. After installing the new parts, the machine had the exact same problem as before--spinning slowly and leaving my clothes sopping wet. NO improvement whatsoever. For that, they expected me to pay the full bill. I wouldn't have minded if they'd fixed the machine, but they didn't. I tried to think of what might be a fair solution. After all, they did order parts. The technician had told me that in all his 21 years of repairing machines, he'd never seen those parts go bad before. So I knew they would be out the cost of the parts and not able to use them on anyone else's machine. I called the office and offered to pay for the cost of the parts, but not the cost of the repair since I still had a non-functioning machine. Not only did they not offer to try other solutions to fix it, but I felt like they were trying to steer me towards buying a new machine from them. And then came the final insult. When I offered what I thought was a fair solution, they accused me of LYING to them, insinuating that they had fixed my machine and I just didn't want to pay the bill. I am an honest person and have rarely been so insulted in my life. Kelly said if I wasn't going to pay the entire bill, they wanted their parts back to use on other peoples' machines (see above about the repairman saying that was the first time he'd ever replaced those particular parts in 21 years of servicing machines--no, they did not need those parts for another machine. Unlikely they ever will). Fortunately, I still had the old parts, which had nothing wrong with them. In the end, they chose to send the repairman out again ($120 service call) to take back their parts ($40) because they thought I was lying to them. The fact that I was willing to let them take back their parts should have been a clue to them that I wasn't lying. Oh, and they insisted I pay the $70 diagnostic fee. I paid it rather than keep hassling with them, but I will never deal with them again. So here I sit, three months later (I took a few weeks to calm down so as to write as fair a review as possible), out $70 and still with a broken machine. Overall, I think this is the worst experience I have ever had dealing with a company to get something repaired. From the misdiagnosis, to accusing me of lying to them, to insisting on taking back their parts even though those parts are useless to them and it cost them more to take the parts back than what they cost (I guess they had to take the parts back just to prove to themselves that I wasn't lying to them), this whole experience has left me with an ugly feeling. I do hope I haven't gotten the repairman in trouble with this review. He was doing his best. My problem is primarily with the office personnel and with being accused of lying."

Sherry R on December 2020


"Horrible Service: Unfortunately, ML Fuller was assigned to me for warranty work by LG Corporation. It took four trips for Fuller to repair my refrigerator as they do not stock many LG parts. After replacing my compressor and evaporator, the overworked, very tired Fuller technician forgot to plug in a connector for the refrigerator fan. This resulted in a non functioning refrigerator and a frozen/cracked water reservoir. It took two more visits for Fuller to resolve an issue that they caused. Since ML Fuller only employs one technician certified to work on sealed refrigerant units, there can be long delays before he can get to your house. I will never purchase another LG appliance again unless LG obtains a better authorized service center."

Ed B on January 2019

Full service company, providing repair and sales services.

"Horrible Service: Unfortunately, ML Fuller was assigned to me for warranty work by LG Corporation. It took four trips for Fuller to repair my refrigerator as they do not stock many LG parts. After replacing my compressor and evaporator, the overworked, very tired Fuller technician forgot to plug in a connector for the refrigerator fan. This resulted in a non functioning refrigerator and a frozen/cracked water reservoir. It took two more visits for Fuller to resolve an issue that they caused. Since ML Fuller only employs one technician certified to work on sealed refrigerant units, there can be long delays before he can get to your house. I will never purchase another LG appliance again unless LG obtains a better authorized service center."

Ed B on January 2019


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Dishwasher Installation questions, answered by experts

Descaling a dishwasher is important if you want to keep it working as efficiently and effectively as possible. Limescale builds up quickly in dishwashers that are used regularly, especially in areas with hard tap water. You need to descale your dishwasher regularly to ensure that your dishes come out clean.

Any drain in your house requires a water trap to prevent sewer gases from entering the home. Dishwashers don’t have an internal water trap, so they must use an external P trap. The most convenient P trap for the dishwasher is already in the plumbing under your sink.

To create a siphon break and remove any chance of dirty sink water or water that backs up into the sink from getting into your dishwasher, your dishwasher drain hose needs to have a high loop or an air gap device as part of its installation. All building codes require at least a high loop. In many places, it’s necessary to install an air gap device to meet the code.

Most dishwashers are designed with a standardized width of around 24 inches and can fit into most kitchen spaces intended for dishwashers. However, the height and depth might vary slightly, requiring careful measurements to ensure a proper fit. Certain specialized or compact dishwasher models might deviate from the standard size to accommodate specific needs or non-standard spaces. While many dishwashers adhere to a typical size, measuring the available space accurately is crucial to guarantee a seamless installation.

The average dishwasher lasts between 10 and 12 years, however, some dishwashers can last 15 years or more. Just how long your dishwasher lasts depends on how well you maintain it, the quality of the parts, how frequently you use it, your water hardness level, and whether or not you follow dishwasher best practices when loading your appliance.

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