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"I highly recommend DES! I arranged a consultation after a home inspection report indicated that there was moisture in our basement walls. I was worried that costly mitigation efforts would be required. A friend who had previously used DES for a basement water problem highly recommend them, telling us that they were an honest company that only does what is necessary to solve a problem. Happily, Mark Fine from DES inspected both our basement and our exterior grounds and reported that there was no indication of cracks in the foundation or water intrusion, and that no work needed to be done. It is so refreshing to have a company that doesn't try to sell expensive services when they are not necessary!"

"We recently had Dan come out to give us a free quote for two windows that were leaking and showing some minor water damage. From the moment he arrived, Dan was professional, friendly, and incredibly thorough. He took his time inspecting both windows and clearly explained where the moisture was building up and what signs to keep an eye on moving forward. What really stood out was his honesty—rather than pushing unnecessary repairs, Dan let us know that the issue could be mitigated on our own by using dehumidifiers and keeping the window areas clean. He walked us through exactly where the buildup was happening and gave us practical tips to manage it ourselves. It's rare to come across an honest company that is not money hungry. We wouldn’t hesitate to call Dan and Exceptional Restoration Services again in the future!"

"Basement Project We absolutely love our new basement! I was very nervous when selecting the contractor for this job. I interviewed three contractors for the job, all seem very decent, but what set Best Home apart was Jeff Segovia. He designed the whole layout of our basement (we love it) and oversaw the entire project from beginning to end. The construction crews were very polite and friendly. Best Home did an excellent job and very flexible with many changes I had and they completed the job on time (took 3 months and exactly 1 week)which was amazing. I am actually hiring them again for additional projects. I highly recommend Best Homes!"

"Restoration 1 of Centerville is the ONLY company I would use and TRUST when it comes to water leaks and damage. Georg and his team Bassam and Preston came ASAP. Georg explained what options we have if we used insurance or paid out of pocket. They helped me understand the process of getting the basement dry without creating mold! He told us the pros and cons of whether we should keep our carpet or remove it to save money and resolve the water damage as quickly as possible. They made a VERY stressful situation, seem pain free! THANK YOU!! I am so grateful for their professional services, kindness and Communication of eta when they will be arriving to my home. My basement is now ALL dry and safe from mold!! I highly recommend Restoration 1 of Centerville!"

"Everything turned out well. The crew worked efficiently and effectively in all the details of the job. Everyone we interacted with was extremely polite and professional."

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"From initial design meeting to project completion Thomas Custom Builders kept promises, delivered outstanding work on time and on budget and exceeded our expectations in every way. Their on site team did everything they could to keep the work place clean and tidy so as disrupt our home life as little as possible. Team leadership kept us informed and made sure our questions were answered promptly. They are excellent tradesmen with exceptional skills. I’d give them 10 stars if I could."

"I called at 0730 when they opened. Kieran answered immediately and was polite and helpful. We setup the appointment for that morning, and he called back to let me know they were on the way. Steve was courteous, professional, knowledgeable, and did great work, 3 repairs in under 2 hours. They were upfront about the price... a lot, perhaps, but you get what you pay for, and I am extremely satisfied that actual an actual plumber does the plumbing, not just a handyman, and the work is guaranteed."

"They will NOT stop calling and messaging even after you tell them you no longer need the Services"